The tool's features are similar to a CRM. One valuable feature is email workflow management, which provides transparency. I can review the communication thread between the customer and our team. It also allows me to analyze demo and call recordings to gain insights into customer conversations.
Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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Hubspot is very user friendly
What do you like best about the product?
I like how organized hubspot is and how it is easy to maintain your prospects through tasks.
What do you dislike about the product?
At this moment I have no dislikes. Only thing is when hubspot logs me out if inactive.
What problems is the product solving and how is that benefiting you?
Hubspot is helping assist with managing sales analytics and mainting a pipeline.
Effective Sales Tool for B2B
What do you like best about the product?
I really like building sequences and processes in Hubspot. It makes my life way easier to keep up with.
What do you dislike about the product?
The downside is that, even though being a great sales tool, Hubspot lacks some basic features I have seen at much less expensive and experienced software companies.
What problems is the product solving and how is that benefiting you?
It helps problems such as not being able to reach out to people at the right timing. Timing really matters when making a sale and being able to identify and track the correct moments to send a message out is crucial.
Smooth transition from another CRM
What do you like best about the product?
Love the task reminder fearures.
The ability to @ mention team members is huge to communic of pertinents.
Integration with gmail and meta is great.
The ability to @ mention team members is huge to communic of pertinents.
Integration with gmail and meta is great.
What do you dislike about the product?
Call and text limitations / we use air call integrations and it's a great workaround.
What problems is the product solving and how is that benefiting you?
Cross team management of the customer experience. This means all data for members is in one location vs independent for each department.
A lot of useful features
What do you like best about the product?
It's easy to use and allows you to be at the top of your pipeline, providing useful insights and reporting
What do you dislike about the product?
I can be not very intuitive and saturated with too many features if you don't know how to use it
What problems is the product solving and how is that benefiting you?
Organized pipeline, not miss any of my follow ups
Great CRM for sales
What do you like best about the product?
The ability to do most sales activities inside of the platform like updating the contact properties, adding notes, calling and emailing.
What do you dislike about the product?
I think it is excellent in most aspects but it can be quite tricky to get started with, not very intuitive and the best way to get around is by looking at external trainings.
What problems is the product solving and how is that benefiting you?
It makes prospecting, emailing and and cold calling more simple because you have everything inside one place, this is very beneficial for reports and just general experience.
Easy to use and intuitive
What do you like best about the product?
Easy to track tasks and make sure everything I need to complete that day is in a clear view
What do you dislike about the product?
I think opportunity view could be better and more customizable
What problems is the product solving and how is that benefiting you?
Tracks activity and tasks for all my opportunities
I think we are passed the "up and comer" phase. They've done a great job of getting better!
What do you like best about the product?
It seems like every day I am seeing updates and betas for positive change. This tool is so much easier to manage as a team of one in RevOps.
Sincerely,
A Converted Salesforce Fan
Sincerely,
A Converted Salesforce Fan
What do you dislike about the product?
My CSM is fantastic, but you can tell they are busy! Scheduling can be tough at times.
What problems is the product solving and how is that benefiting you?
Saving us a boatload over Salesforce, but also getting our team our of sheets and into the 21st century. I don't have enough time to discuss how Hubspot has:
1. Improved Lead Routing
2. Optimized Speed to Lead
3. Organized Forecasting
4. Segmented different verticals in a manageable way
1. Improved Lead Routing
2. Optimized Speed to Lead
3. Organized Forecasting
4. Segmented different verticals in a manageable way
An intuitive platform with resources for customer education
What is our primary use case?
What is most valuable?
We use the tool for email automation and responses. It helps with sales nurturing, and we have integrated it with Factors.ai. The biggest pro is its intuitive and easy-to-use interface. I can easily access the information I need. Another strong point is the customer education they provide. There are numerous resources available to help understand how to use it. HubSpot Sales Hub does a great job with automation and structuring sales processes.
What needs improvement?
The tool doesn't effectively summarize conversations and note-taking features. The solution needs to include predictive analytic capabilities. There is room for improvement in post-call functionalities. After a sales call, more can be done, such as providing detailed insights and better note-taking capabilities. An AI-enabled sales assistant feature would also be beneficial.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
HubSpot Sales Hub is stable.
How are customer service and support?
The tool offers a weekly support call, but other than that, there isn't much maintenance needed. Sometimes, there are issues when the server goes down, or there's downtime, but overall, it's easy to use since it's mostly cloud-based. It's not on our server, so it's easier to manage.
How was the initial setup?
HubSpot Sales Hub is a cloud-based platform and its deployment is easy.
What's my experience with pricing, setup cost, and licensing?
The solution is more on the cheaper side, but not the cheapest. I'd say it's somewhere in the middle. There are cheaper options like Zoho that provide many features at a lower price, but they're not as expensive as Salesforce or SAP.
What other advice do I have?
I rate the overall solution an eight out of ten.
It is user friendly, you have to navigate and use it to understand fully the new interface.
What do you like best about the product?
Very visual, rearranged correctly if you used it before.
What do you dislike about the product?
You need to use it quite frequently to fully understand how to use the new interface.
What problems is the product solving and how is that benefiting you?
Organize my leads.
HubspotSales - Integration
What do you like best about the product?
That is easy to integrate with other CRM's, dailers, and emails. It intergates fully with PhoneBurner. Hubspot Sales is able to sync between the two to keep the whole team informed and updated on status of clients and prospects by loggin in both.
What do you dislike about the product?
Lot of over kill. By that I mean theres just so many options that we do not need.
What problems is the product solving and how is that benefiting you?
The have updated GUI, to make it more smoth for the user. This had made logging, even easier.
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