Good functionality, bad design
What do you like best about the product?
I mostly like the comprehensive feature set.
What do you dislike about the product?
Really the design is quite confusing and nested
What problems is the product solving and how is that benefiting you?
Tracking Sales Process and Customers as well as key customer data
Love the dashboard for good sales KPI’s
What do you like best about the product?
It's easy to use and intuitive to the sales process
What do you dislike about the product?
Took a bit of getting used to with a steep learning curve but was worth it to learn and apply.
What problems is the product solving and how is that benefiting you?
Keeping track of the sales cycle and the progress of our sales staff to goals and long term progress.
Ability to map this journey helps us identify gaps and improve, including mapping better customer profiles we are able to attend or not
What is our primary use case?
We use it for our sales process. We insert the prospect to customer prospect and take them along the customer journey, use it to map every step of this journey and the sales process.
We also use it for reporting, communication with existing customers and prospects. It's very fine, but our business is too small. We deal with around 250 customers, including prospects, so it's not too much.
How has it helped my organization?
The automation features positively impacted our workflow. Today, we use automation only for marketing. We send prospects a monthly notification, email, or message to advertise our products or invite them to presentations. So, we use automation only for prospects.
What is most valuable?
The capacity to map the customer journey is most useful to us. We have a list of customers, and we prospect them as they advance in their journey, gaining more business referrals or improving their engagement, with the goal of closing an agreement with us.
The ability to map this journey helps us identify gaps and improve, including mapping better customer profiles we are able to attend or not. It's a lot.
What needs improvement?
One challenge for us is getting our team engaged in HubSpot. Some of them are not familiar with CRMs, so we spend time training them on HubSpot's features. I'm not sure if it could be improved, as it may be our fault, not HubSpot's, but we do spend some energy training people on HubSpot's features.
HubSpot could provide training or more training. Today, we train our team ourselves using HubSpot material available on the Internet, but we do not use official HubSpot training programs.
For how long have I used the solution?
I have been using it for six months. I still use HubSpot. I am the owner of a very small start-up company.
How are customer service and support?
The customer service and support are very good because every time I need something, they reply immediately even in the free version.
I have no comments about the quality of customer service. I'm very satisfied.
Which solution did I use previously and why did I switch?
We only have HubSpot, and we want to keep it.
I worked with Salesforce once in a large company. Maybe for large companies it makes sense because they see it as a very robust solution. I've never seen HubSpot in a large company. For our size, it's more than enough, but for more than five thousand users.
I worked at a large telecommunications company where more than 5,000 people used Salesforce. I've never seen HubSpot in such an environment, so I have no idea how it behaves in that context.
How was the initial setup?
For me, it was easy to set up, but I was familiar with CRMs already. For people who are not familiar, it might be a bit more difficult. I did everything in a few hours, so it wasn't complicated for me.
We don't have integrations yet because we are a small company and don't have the need to use APIs to integrate HubSpot with other tools.
What was our ROI?
Efficiency is our main concern. We don't have to match the costs today because the operation is too small. But efficiency helps us a lot because we can clearly identify where we are with each customer.
We have a clear view and are able to identify customer profiles and quickly understand which kinds of customers are not good for us and which we are more successful with.
What's my experience with pricing, setup cost, and licensing?
Compared to Salesforce, it's totally okay, so I prefer HubSpot's features. Especially for our size, HubSpot is more than enough, and the prices are much better.
Currently, we use the free version because we don't have enough business to justify the investment. But we are satisfied so far.
Our hope is that we grow and can pay for the better features in the short future. Today, we use the free version because our company is still too small.
What other advice do I have?
Overall, I would rate the solution a nine out of ten. I wouldn't give it ten because I'm struggling a little bit to train my new employees on HubSpot, and it takes some energy. Otherwise, everything is fine.
I'm very satisfied and would be able to give a recommendation to others.
A powerful tool to empower sales department
What do you like best about the product?
I would say the best tool regarding HubSpot Sales Hub is the sequence function included in the paid seat.
This really helps save our sales reps time when managing leads. It automized the whole process of following up with leads and without missing any opportunities.
What do you dislike about the product?
The paid seat function consists some of the important and easy to use function such as propspect tool or template. Some users might not be tech-savvy enough to use functions such as sequence. However, template would be an easy to use function. The paid seat license fee could be a financial entry barrier to unleash the sales hub full potentials in my opinion.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helped us manage all the leads and deals in a systematic environment.
The company I am working at used excel sheet to do data management in the past. HubSpot sales hub really provide a more transparent and clear insights for our business potentials.
Daisy Communication Ltd review
What do you like best about the product?
The platform is very useful in measuign sales, metrics, performance activity. The platform is a very efficient resource in our company used on a daily basis by all the depatments.
What do you dislike about the product?
Maybe have the fetures a little larger in size, seems too small. ALso maybe have the menu accross and not sideways.
What problems is the product solving and how is that benefiting you?
We have pre set dsashboards that show and pick up on sales daily. Brilliant platform
HubSpot Sales Hub has the features I need in an easy-to-use interface at an affordable price
What do you like best about the product?
The easy integration with Outlook email helps keep our CRM data up-to-date. We use the Sequence automations daily. They're easy to use and the out-of-the box analytics help us keep tabs on sales campaign performance. Integrations with LinkedIn Sales Navigator and with buyer intent data from G2 and ZoomInfo round out the real-time data we can leverage when planning our prospecting efforts and moving potential customers down through our sales funnel. The Prospecting dashboard gives team members a good overview for managing their work. The Deals page summarizes key metrics to give a good sense of the health of your sales pipeline, at a glance. Do I have to pick just one thing I like best?!
What do you dislike about the product?
The only dislikes I can think of are related to features only available under the Enterprise license that I wish I could access with a Professional license plan.
What problems is the product solving and how is that benefiting you?
We previously used another CRM product (a leading SaaS provider) and a different sales engagement/enablement platform (a fast-growing leader). We had already paused our sales platform and were ready to look at alternatives for a CRM. We wanted more ease-of-use, better UX, less complexity in reporting, and a more affordable price point for our small company. HubSpot stood out, and with the lower overall cost for the CRM/Marketing Hub, we were able to justify adding in Sales Hub to manage and track our sales processes. The sales enablement features have been a big help to us, as we've been able to reautomate certain campaign activities and increase our proscpecting coverage again.
Hubspot is great for tracking emails and correspondence for customers!
What do you like best about the product?
I love the ability to send emails, create customer tasks, deals, and custom lists. It is very user friendly and the integrations between other software makes it super easy. I use Hubspot in my everyday tasks multiple times a day! The implementation for my team has been seamless with very few questions coming up. It's been so great, I haven't had to reach out to customer support at all.
What do you dislike about the product?
Sometimes the email capabilities for my customer use are restricting.
What problems is the product solving and how is that benefiting you?
The CRM portion is benefiting me the most in addition to being able to create tasks and deals for customers.
Hubspot everything you need in one place
What do you like best about the product?
What I really like about Hubspot is that you can find everything in one place, no more importing from CRM to Sales tools. It's super easy to navigate through the platform and integrates seamlesly with other tools. I use it daily to organise my workflow and keep on top of my pipeline. The customer support is reliable and answers super fast.
What do you dislike about the product?
There's nothing in particular I dislike.
What problems is the product solving and how is that benefiting you?
Hubspot helps to treamline the process of capturing, organizing, and tracking leads, ensuring no potential sales opportunity is missed. In addition to automating repetitive tasks such as follow-up emails and meeting scheduling, freeing up time for sales teams to focus on high-value activities. The tool also provides clear visibility into the sales pipeline, allowing for better forecasting and management of sales activities.
Current user
What do you like best about the product?
I like the most the flexibility of the tool
What do you dislike about the product?
You need to work in the support and the prices
What problems is the product solving and how is that benefiting you?
Providing tool for a quick contact with clients and have a trace for the interaction with the sales force
Best CRM for B2B Use Case
What do you like best about the product?
Great for sales folks specially b2b use case. UI, Interface, support and analytics are greater than any competitor
What do you dislike about the product?
frequent downtime is one of the downside
What problems is the product solving and how is that benefiting you?
Managing complex lead lists, and accounts lists is easier. analytics is very helpful
