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Lots of options, frequent updates
What do you like best about the product?
Support team is responsive. UI has received meaningful updates over time. Very flexible cloud backup targets
What do you dislike about the product?
Licensing the application for backup is more confusing than it needs should be
What problems is the product solving and how is that benefiting you?
File Data backup for desktops and servers. Very flexible retention options.
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Good Provider Backup System
What do you like best about the product?
The user interface was fairly easy to navigate. When I needed a particular function, it was easy enough to find. The functionality of the product was good as well, the backups seem to run reliably and were consistently successful.
What do you dislike about the product?
I prefer a completely turnkey solution. While the product worked well and was easy to navigate, I wanted a solution that was a full solution meaning: Software, Offsite Storage, Management, File/Folder, Full-Image, etc...
What problems is the product solving and how is that benefiting you?
It provided us a solution to quickly deploy a File/Folder type backup solution to an endpoint, in a pinch, backing up to BYO cloud storage. It did that VERY well and we still retain our MSP360 licenses because of that.
Great product, very easy to use. What more could you want
What do you like best about the product?
Plenty of options so you can set it up the way you need it.
What do you dislike about the product?
I haven't found anything I don't like about it
What problems is the product solving and how is that benefiting you?
It provides local and cloud backup to all of the providers I can think of
Was a good file and folder backup but lacking in performance, quality and ease for advanced backups.
What do you like best about the product?
Cheap WASABI storage. The agent pricing model was nice and fair. Local control or remote control for backups which is nice if you are already remoted into the pc/server working.
What do you dislike about the product?
Can't delete data without buying separate software (cloudberry explorer). Clunky slow been trying to delete a large account for weeks. Image backups are useless when restoring to dissimilar gear and based on windows backup. Needs to be more like rivals, Acronis, Datto, etc. But not as pricy as DATTO. Agents need to restart or worked on about 20% of the machines each day. Most are patched and current but the backup software struggles on some machines and not on others. There does seem to be more errors on average for me to fix daily than other providers I tested. Licensing management needs cleaned up as well. I always found licenses getting paid for with no machine or client that I had to disable. Like the machine was removed but the license was not released. With MSP's this is a pain and needs to be smooth.
What problems is the product solving and how is that benefiting you?
Most of the problems that we solved have gone away unfortunately with new modern backups so we have moved on to a new solution as it felt like they were not keeping with the time.
Good backup software
What do you like best about the product?
The software works really well. Backup to Wasabi is fast and file level restore times are reasonable.
What do you dislike about the product?
The interface is dated. Not as feature rich as the competition. License renewals sometimes fail. Licence minimums.
What problems is the product solving and how is that benefiting you?
I moved a client to MSP360 as couldn't get Veeam to install for some bizarre reason and needed to implement a fast solution.
Great backup management
What do you like best about the product?
I am using just the backup management features of MSP360 to back up data to Amazon S3 buckets. The features of MSP360 are very user-friendly and it is quite stable. I like having the SAAS management console that allows me to check and maintain backups from anywhere. After setting up the backup, I have not had a single failure with the backups. I also like the feature allowing us to report both successes and failures and send them by email. The app (I am using the Android version) works well, and will push notifications reporting backup job success or failures.
What do you dislike about the product?
In all, there is nothing I have found that I do not like about MSP360. I had some minor hitches getting the process set up to begin with, but was able to contact support and get those issues quickly resolved.
What problems is the product solving and how is that benefiting you?
We were originally using CLI to sync backups with Amazon S3 storage. While this worked well enough, it would be hard to maintain going forward. Using MSP360 to replace the CLI process has made it much easier to maintain and track the backups, and gives immediate feedback when something goes wrong.
Great backup solution
What do you like best about the product?
Cloud storage solution, unattended automated backups
What do you dislike about the product?
Lack of auto update capabilities for client software
What problems is the product solving and how is that benefiting you?
Solves the need for an unattended backup solution and it has proven to be a life saver more than once
It has been a huge asset to our company and the ease of us is great!
What do you like best about the product?
I like that most of the jobs can be managed by the web GUI.
What do you dislike about the product?
Unable to manage the VM Backups from the web GUI
What problems is the product solving and how is that benefiting you?
it is allowing us to take an image of a server and allowing us to move it to a new machine or to the cloud. This gives us the flexibility we require
Awesome service for MSPs
What do you like best about the product?
It is a round product. Easy to use, well documented, with a reasonable pricing model and with a rewarding sense of security when using it.
What do you dislike about the product?
Licenses date of expiry starts when they are purchased, not when they are activated. It would be great to have the possibility to activate them, let's say, in three months.
What problems is the product solving and how is that benefiting you?
Its management panel is great. Other self hosted services just send a mail report but... id the system is broken, you can miss a failed backup. This central management panel avoids all that. You don't lose missed backups if your systems are down.
Is a good election
What do you like best about the product?
Backup cloud to cloud es very easy and the cost are very cheap
What do you dislike about the product?
To know the cost for each customer. Needs to have more information about the cost for each one
What problems is the product solving and how is that benefiting you?
To have one console centralized for our customer
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