The main use cases for IRONSCALES demonstrate its artificial intelligence capabilities because it utilizes AI to detect phishing and has specialized engines for detecting both phishing and spam, making it very efficient at these tasks.
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Has effectively combined AI detection with human expertise to improve phishing response
What is our primary use case?
How has it helped my organization?
The automated incident response helps my security team by automating many tasks that only require console review to check incidents. If they notice something suspicious or potential AI false positives, these cases are minimal.
For example, if people in the organization receive 50 suspicious emails in a day that are detected by IRONSCALES, maybe one or two might be false positives. The interesting aspect is that with the intervention of the security analyst's human knowledge, they can contribute to this intelligence. It creates a merger of AI intelligence and human intelligence where the model is continuously learning.
What is most valuable?
What I appreciate most about IRONSCALES is that it detects not only actual phishing attempts but also potential preliminary phases of phishing. Some attackers plan their strategy by sending non-offensive emails designed to capture users' attention. IRONSCALES excels at analyzing the intention, not just the content itself, but the sender's attempt to gain user attention. When attackers employ social engineering and prepare their real attack, IRONSCALES effectively detects these intentions. This is a particularly valuable feature.
What needs improvement?
There are areas that could be improved with this product. Regarding the Spanish language awareness training, while they are producing good content, it appears to be initially produced in English and then translated to Spanish. Though this isn't problematic for our users, the content could be updated more frequently.
For how long have I used the solution?
I have ongoing experience using IRONSCALES.
How are customer service and support?
I would rate their technical support as very good, as they respond promptly when my team opens a ticket.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
While I don't specifically oversee the pricing details, I understand that IRONSCALES is in the range of similar solutions while offering better results.
What other advice do I have?
The company name is Silicon Valley Technology, Inc. My review rating for IRONSCALES is 10 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
IronScales Not quite set it and forget it, but sure is close.
What do you like best about the product?
I think what we like most about Ironscales is the ease of setup. After a 10-minute phone call, it was already finding things in our users' mailboxes. Ironscales is so easy to use, just three buttons: Spam, Phishing, or Safe. It doesn't get any easier than that. Add in SPF hosting, DMARC, and user training, and you have a complete email security arsenal. Their customer support and integration team has been great to work with.
What do you dislike about the product?
Our only minor gripe (that has a huge impact on our environment is the lack of comprehensive user access roles. e.g. if you want an analyst to remediate the issue and create phishing/training, you would have to give the user the admin role since someone with the Phishing/Training Role can't remediate and vice versa.
What problems is the product solving and how is that benefiting you?
We purchased Ironscales to get away from an antiquated email security platform that was rule based and required hrs dailing to mantian and remediate email
Easy replacement of our legacy secure email gateway
What do you like best about the product?
Easy to implement and replaced our legacy secure email gateway. A quick 10 or 15 minutes a day to clear any reported phishing or requests to release spam. Staff appreciates the transparency of emails that are quarantined. Has reduced administrative overhead for IT staff. Integrated well with existing Office 365 services.
What do you dislike about the product?
Sometimes the clustering of incidents wraps legitimate email into one, however that is more a reflection of the types of attacks and mostly impacts encrypted email platforms and services like Paypal, DocuSign, and Adobe Sign. While sometimes a hassle it is good to get the visibility.
What problems is the product solving and how is that benefiting you?
Solved the multiple console problems of dealing with both phishing and spam. Has increased our visibility and time to respond.
5 years and counting
What do you like best about the product?
I have implemented Ironscales in my last two companies because it's an essential tool for helping protect employees and the families we serve in my industry. In being compliant, Ironscales addresses missing pieces that help give our organization the tools needed to handle issues quickly.
What do you dislike about the product?
We're somewhat disappointed in the cost of DMARC module and how something is not provided already to the normal subscription holder.
What problems is the product solving and how is that benefiting you?
We haven't had any issues that were needed for support to resolve.
Revolutionizing corporate security awareness and phishing simulations
What do you like best about the product?
The level of customizations to make security awareness more suitable and receptive for your environment
What do you dislike about the product?
So far, there's nothing to complain about
What problems is the product solving and how is that benefiting you?
Providing just in time email intelligence for end users in their inbox. Customizable phishing simulations allow end users to be trained on the unique threats of their industry
Very good mail security system, with many features to enhance your company's email security.
What do you like best about the product?
The anti-spam solution offers comprehensive protection with advanced features, including adaptive learning capabilities and user awareness checks. The platform excels at event monitoring and alert management through its intuitive interface. The training modules and security simulations provide valuable educational content, while the implementation process is streamlined, typically taking less than an hour to fully integrate. As a result, our users have developed a stronger understanding of email security best practices.
What do you dislike about the product?
i would like that there could be an opperability with Office 365 Spam services - though i'm not sure it's possible.
i would like more reporting and more automations posibilities.
i would like more reporting and more automations posibilities.
What problems is the product solving and how is that benefiting you?
more protection from advanced email threats,
user education.
user education.
great. Easy, Efficient, and Reliable.
What do you like best about the product?
easy to use, highly efficient, and incredibly effective at detecting phishing threats in real time. keep our organization secure with minimal effort. the customer support is outstanding. My Customer Success Manager, Shaked Shemian, is amazing, always proactive and ready to help even before I reach out.
What do you dislike about the product?
There’s not much to dislike, but occasional false positives can require manual review. A bit more customization in alerts and reporting would be a great addition
What problems is the product solving and how is that benefiting you?
IRONSCALES saves us a ton of time since we don’t have dedicated security analysts. The AI handles phishing threats automatically, so we don’t have to manually sort through suspicious emails. it keeping our company safe without extra effort.
AI-Driven Email Security for Businesses
What do you like best about the product?
Worked well with Microsoft 365 and easy to integrate O365
User-Friendly Interface ,Reduced manual workload with real-time remediation.
AI-driven threat detection, phishing protection, and automated response.
Continuously learns from threats to improve security.
Great Customer Support
Easy implementation with no complex configurations.
Enhanced Collaboration – Allows teams to report and mitigate threats efficiently.
User-Friendly Interface ,Reduced manual workload with real-time remediation.
AI-driven threat detection, phishing protection, and automated response.
Continuously learns from threats to improve security.
Great Customer Support
Easy implementation with no complex configurations.
Enhanced Collaboration – Allows teams to report and mitigate threats efficiently.
What do you dislike about the product?
Some advanced features require time to master.
What problems is the product solving and how is that benefiting you?
Reduced the man-hours spent on incident resolution.
Ironscales Email Security
What do you like best about the product?
Easy to use and implement the solution, with automated classification of spam/phishing emails
What do you dislike about the product?
Post-delivery analysis, there's a chance the user can open the email/click on a link prior to the automatic remediation.
What problems is the product solving and how is that benefiting you?
Reducing the number of spam/phishing emails that end up in user inboxes.
IronScales Review 11FEB2025
What do you like best about the product?
It just works the way any AI-based email security tool should. Their technical support is pretty responsive and knowledgeable
What do you dislike about the product?
There is nothing bad really that I can say about the product.
What problems is the product solving and how is that benefiting you?
Stops phishing attacks such as VIP impersonation from happening. I use the phishing simulation and training once a month as well to educate our staff so that they become more cybervigilant.
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