Mac-Friendly MDM with Seamless Apple Business Manager Setup and Outstanding Support
What do you like best about the product?
Iru is clearly built with Mac environments in mind, and that’s been a huge win for us. As a fully remote workers’ comp insurance company, we needed something that simply works without a lot of overhead—and Iru delivers. The MDM capabilities are robust while still being easy to manage, and the interface is clean and intuitive.
Its connection with Apple Business Manager makes deploying apps and provisioning devices incredibly straightforward, which is especially helpful for remote onboarding. I’m also able to manage and deploy Microsoft 365 apps across our fleet seamlessly, without friction. On top of that, their team went a step further and helped us build custom scripts to enforce additional tools like remote screen-sharing software and cloud storage sync utilities. That flexibility, along with the hands-on support, was genuinely appreciated—particularly during our onboarding process.
Overall, onboarding new users and devices is very smooth, and their chat and tech support are fast, helpful, and knowledgeable. That makes a real difference in day-to-day operations.
What do you dislike about the product?
There’s not much to complain about so far. As with any platform, there are always small features I wish were included in the price, but nothing that has impacted our day-to-day operations.
What problems is the product solving and how is that benefiting you?
Iru has completely transformed how we manage IT for a fully remote team. I’m the only IT resource supporting ~50 employees, and before Iru, everything was manual: screen-sharing into individual machines to troubleshoot issues, fix user mistakes, run updates, and make sure devices stayed compliant with our standards. It was time-consuming and not scalable.
Provisioning was especially painful. If a machine failed, building a replacement from scratch to meet our specifications and security requirements could take an entire day. That simply wasn’t sustainable as we grew.
With Iru, especially combined with Apple Business Manager, we can now deploy, remediate, and manage devices in a fraction of the time. Devices can be configured quickly and consistently, policies are enforced automatically, and I no longer have to constantly “check in” on every machine.
As we scaled from 15 to 50 employees in about a year, Iru was a true lifesaver. It allowed us to grow without needing to expand IT headcount, while also improving consistency, security, and overall efficiency.
Highly Responsive, Solution-Oriented Support That Drove a Successful Outcome
What do you like best about the product?
Alexandria was instrumental in structuring an agreement that aligned all parties needs. She was highly responsive, solution-oriented, and consistently pushed the process forward to a successful outcome.
What do you dislike about the product?
There were no meaningful drawbacks in the process. Communication was consistently fast and clear, and the team’s responsiveness kept momentum high and removed any potential bottlenecks, enabling a smooth and efficient path to completion.
What problems is the product solving and how is that benefiting you?
Iru is solving our macOS endpoint management challenges by centralizing control, standardizing configurations, and streamlining device provisioning and security enforcement. This has reduced manual overhead, improved compliance, and given us better visibility across our fleet, ultimately saving time and lowering operational risk.
Centralizes Management, Simplifies Support Tasks
What do you like best about the product?
I really like Iru's simple interface, which makes it easy to use. The help desk is very responsive, which is great for getting issues resolved quickly. The ticketing system is also a feature I appreciate as it simplifies my job as a help desk technician and allows me to focus my time on other important areas.
What do you dislike about the product?
I wish there was a dark mode for the simple interface. It would be great to have more flexibility in group settings, like being able to combine different aspects or permissions into different groups. The current setup doesn't allow one person to easily belong to multiple groups and get all the permissions they need.
What problems is the product solving and how is that benefiting you?
Iru solves managing multiple devices by centralizing software and updates, simplifying my job and allowing me to focus on more important areas.
Streamlines zero-touch onboarding and fleet management but needs richer customization options
What is our primary use case?
My main use case for Kandji is MDM management, so managing our Macs and iOS devices in a corporate enterprise environment.
I can give you a quick, specific example of how I use Kandji for MDM management in my organization: we use it for zero-touch deployment. The idea is that a user is able to be sent a computer, and they're able to open it up and get started on day zero or day one for core access. Kandji allows us to enable that clean install method, a nice user experience, and allows us to onboard the user smoothly.
How has it helped my organization?
Kandji has positively impacted my organization by allowing us to better assist and it allows for a better user experience, a better kind of fleet management. This includes better core access, better day one management, better user experience, and collecting and recollecting or deploying and recollecting the resources makes it easier too because it's an inventory tracker.
I can tell you more about how it improved day one management or user experience. It took a lot of work to get there, but the Blueprints on Kandji's side essentially allows for us to configure various bundles or various software that an engineer or a salesperson would get because something an engineer would get is definitely different than what a salesperson would get. As long as the correct data is coming from a source of truth like an HRIS system and being passed down to an SSO system like Okta and then into something like Kandji, it allows us to better map the user experience and allow us to use Blueprints for those core groups for core applications. This allows for us to have a better user experience at the end of the day because a new hire comes on board, they open their laptop, they are logging in with their login, and they have all the software that they need already installed and configured. It will give them a splash page and run through the installation, but once they're let into the homepage desktop, they're able to then do what they need to: log in and start the day. The company branded background is a nice touch.
What is most valuable?
The best features Kandji offers are the UI, the ease of use, and the ease of deployment.
What stands out to me the most is that the UI is very user-intuitive, so it's easy for the user to pick up, whereas something equivalent is a bit more convoluted and buried where you need to get to the items you need. Kandji allows for someone with very limited IT knowledge to be able to go in and manage fleets, which I appreciate because it gives everyone a chance to learn.
What needs improvement?
Kandji can definitely be improved by the complexity. I feel we cannot necessarily tweak the Blueprints in the ways that we need to or there are just complex one-off situations where we need more customization and more ability to run custom scripts. Although there are ways to do that with Kandji, I feel it could just be improved.
For how long have I used the solution?
I have used Kandji on and off for about one to two years.
What other advice do I have?
I would give others looking into using Kandji the advice to fully vet your solutions and also be able to understand that situations that you may not have or see now will come up in the future. This is kind of preparing for a worst-case scenario and seeing what software is going to help you out when things are necessary or dire. For example, a CEO gets locked out of his laptop or a CEO loses his laptop. You need to be able to remediate situations immediately. We need a software that is not going to sit on a fifteen-second server timer to wait to fire off commands. We need something that we can action now. I would say be prepared for all situations. Be considerate of your future growth too. It is not just current status, but where the company is going to be in five to ten years. Also, you need to find an MDM solution that is going to be working alongside you, not against you during that time.
I think Kandji is a great software. I think it is very beneficial in the field and I feel it is a great competitor because of the UI, the ease of use, and the ease of deployment. However, I feel it can be more complex, it can be more robust. Kandji can build more with the APIs and they can allow for further customization for end users. I would rate this review as a seven overall.
Centralized Mac management has improved security and simplifies complex custom configurations
What is our primary use case?
My main use case for Kandji is to manage Mac operating system laptops and desktops. For managing my devices, I create a Blueprint, connect the machine with any Blueprint, and manage all the configurations through the libraries and parameters.
What is most valuable?
I consider Kandji to be a centralized tool to manage MDM, which stands for mobile device management. We use it to manage desktops and laptops, and it is also working as an asset inventory. The best features Kandji offers are Blueprint, libraries, parameters, and custom scripts.
I find myself using all of Blueprint, libraries, parameters, and custom scripts, but I use the custom scripts mostly. The custom scripts stand out for me because they help with installation tasks, uninstallation tasks, and configuration settings for very customized applications. We use custom scripts for password resets, password changes, and tasks to keep or remove files.
With a Blueprint, we have a set of libraries and parameters that can be used to manage the laptop or desktop. For anything not covered by the Blueprint, we can use custom scripts. Recently, we used custom scripts to configure and install CrowdStrike, which is a firewall tool. There are many useful things available through custom scripts.
Kandji has positively impacted my organization because many things happen through Kandji, especially on the laptops and desktops at the infrastructure workspace level. It saves time to improve security, and for example, vulnerability management was recently added, which saved time in figuring out the vulnerabilities.
What needs improvement?
One way Kandji can be improved is through pricing, as other market providers comparatively have a lower price. Kandji needs to work on its pricing.
The major issue is that our environment is for high trading frequency, and we cannot shut down the system during daytime or business hours, while Kandji updates the system OS during daytime. We do not have a schedule for operating system updates feature in Kandji, which could be added.
For how long have I used the solution?
I have been using Kandji for nearly five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Kandji's scalability is good, and there are no issues with that.
How are customer service and support?
The customer support only supports through chat, so if they set up calls or more ticketing facilities, that would be helpful.
How was the initial setup?
My experience with pricing, setup cost, and licensing is that we are using nearly 100 machines in Kandji, which comes to around more than 10,000 dollars. I do not remember exactly, but it comes to around nearly 10 dollars per server, even more than that. Sometimes, we can check with other vendors who are providing it for less, so pricing could be less.
What was our ROI?
Regarding return on investment with Kandji, it is acceptable for now, but I do not have any metrics to share exactly.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that we are using nearly 100 machines in Kandji, which comes to around more than 10,000 dollars. I do not remember exactly, but it comes to around nearly 10 dollars per server, even more than that. Sometimes, we can check with other vendors who are providing it for less, so pricing could be less.
What other advice do I have?
My advice for others looking into using Kandji is that if you are looking for a stable environment management tool, Kandji is good. I would rate this review an 8 out of 10.
Centralized management has streamlined device compliance and optimized license usage
What is our primary use case?
Kandji is primarily used for MDM management, enabling us to see, organize, and keep our fleet managed, centered, and updated with Apple management.
Any new devices that we receive are automatically added to Apple Device Management, which syncs through to Kandji, where we can automatically enroll them with our own specifications.
Kandji has also been used to push updates and changes to certifications on the back end.
What is most valuable?
Kandji offers standout features such as blueprints and the ability to adapt and change the blueprints as we go along, which responds and syncs automatically. It is also valuable to be able to map the blueprints logically and in a timeline way.
With blueprints, we use it to adapt each blueprint to a certain machine, then to each department and role, and we are able to adapt that for specific applications for the specific role, as well as licenses that we can control and manage on our end. This saves us time because we do not have to manually install each application and we can automatically push each application correctly to each role.
Everything seems to be syncing through with our Microsoft, and we also use Snipe-IT. Kandji is connected to Snipe-IT, syncing to our asset management, and any changes we make in Kandji automatically sync through to our asset management, which is fantastic.
Everything is now compliant and controlled, and we know where each device is, with all updates pushed and managed and licenses that they do not require. This saves us time and saves us money on licenses.
What needs improvement?
There are certain limitations with blueprints where each machine can only have one or must have a blueprint, which is frustrating since certain machines may not need to have a blueprint straight away for testing. Additionally, there are limitations with certain apps in the store, particularly in-house built apps that are more difficult to implement. While this is understandable, it would be beneficial to have something easier to understand. The documentation within Kandji seems outdated, requiring support calls to understand certain features better.
For how long have I used the solution?
I started using Kandji in Printforce since September of last year, 2025.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Kandji's scalability is suitable for us as a small to medium company, but I would not say it is very scalable for a much larger company.
How are customer service and support?
The customer support is very good.
Which solution did I use previously and why did I switch?
Printforce did not use any other solution before Kandji, as this is the first.
What was our ROI?
We have seen a return on investment, mostly with the time saved.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that it is easy, straightforward, and rapid.
Which other solutions did I evaluate?
We analyzed Intune before choosing Kandji.
What other advice do I have?
I would advise others looking into using Kandji to keep everything documented before going in and to ensure that all the blueprints are aligned with a good mapping system. This review was given a rating of 8.
Exceptional Support Team an Easy, Customizable Product
What do you like best about the product?
Some of the best support team that I’ve ever worked with! They really take the ball to get you rolled out easily and are there to help. The product is easy to use and customizable.
What do you dislike about the product?
I would love to see a few more native integrations.
What problems is the product solving and how is that benefiting you?
It’s allowing for seamless MDM for our Mac fleet. The blueprints are so easy to use and the support team is always ready to help.
Intuitive, User-Friendly Experience with Exceptionally Knowledgeable Support
What do you like best about the product?
its very intuitive and user friendly plus all the staff and support are super knowledgeable
What do you dislike about the product?
lack of windows autopilot, i know adding windows is new so i bet that will be a feature in the future but for now i was told it did not work that way
What problems is the product solving and how is that benefiting you?
managing all of our laptops and phones, keeping devices up to date and secure and allowing management of applications with minimum user interaction
Effortless Endpoint Management with Exceptional Support
What do you like best about the product?
Iru really stands out for its ease of set-up, allowing me to effortlessly move from no device management to zero-touch, set-and-forget endpoint enrollment and maintenance. This is especially valuable for me as a Head of IT when joining an organization lacking effective device management. The support from Iru is exceptional and incredibly helpful, as I have always had positive experiences with their team who go above and beyond to assist with issues or troubleshoot abnormalities. I find Iru is indispensable for quickly configuring endpoints to a secure baseline, automatically keeping the fleet up to date, and easily deploying applications. Its user-friendly experience empowers end-users to keep their devices updated with minimal friction and intervention from me. The initial setup was extremely easy.
What do you dislike about the product?
The only sticking point for me is their licensing model. I tend to work for start-ups with less than 100 endpoints to manage and their 25 license buckets make it hard to sell the solution over others internally. I'd definitely appreciate more flexibility or smaller license buckets. This has consistently been a sticking point for budget approvers that results in long conversations about going for the solution.
What problems is the product solving and how is that benefiting you?
I use Iru to configure endpoints to a secure baseline quickly, keep the fleet up-to-date automatically, and deploy applications easily. Its user-friendly interface empowers users to update devices with minimal effort, reducing my intervention.
Effortless Device Management with Robust Features
What do you like best about the product?
I really appreciate Iru for its ease of use and the overall robust features it offers. The setup was super easy, thanks to Apple Zero Touch, which made the initial process seamless. I also find features like app blocking and app minimums particularly useful as they allow me to secure the most up-to-date versions of apps like Firefox. Iru effectively helps with device management, and I haven't encountered any issues with it.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Iru for device management, securing the most up-to-date app versions. It's easy to use with features like app blocking and app minimums.
