Centralized device management has simplified zero‑touch deployment and reduced troubleshooting time
What is our primary use case?
My main use case for Kandji is device management, where I manage devices, deploy applications, and policies.
A specific example of how I use Kandji for device management is that I deploy applications for departments, such as specific libraries and apps for engineering, and I also monitor computer health using bash scripts. If the computer battery is dying, I am informed, and if storage space is running low, I am informed as well.
What is most valuable?
The best features Kandji offers are easy management and support, as my organization has more than 300 devices, and while competitors like Jamf are far more complicated, Kandji does everything we need out of the box. This allows us to focus on providing quality of life services to our internal customers, then figuring out how to manage the platform.
The features of management and support stand out for me compared to other platforms primarily due to ease of usage. You do not have to be a fully technical expert on Kandji to use it, but if you are a skilled technician or engineer, you can accomplish a lot without much work, only with a few clicks.
Kandji has positively impacted my organization by increasing our security, reducing our resolution times, and ensuring that all employees who work from home have their computers working from day one. Kandji has zero-touch deployment, which makes our work significantly easier.
The resolution times have reduced significantly. Before Kandji, while using InTune, which was our previous management system, we took about 30 minutes for troubleshooting. Now, since everything is standardized in an easy way, in 5 minutes or less, we have all the information about the computer, whether we need to change it or if we should wipe it.
What needs improvement?
I think Kandji can be improved by having some kind of internal AI that allows us to build policies. I know they have an AI, but an AI with this feature would be amazing.
For how long have I used the solution?
I have been using Kandji for four years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Kandji's scalability is perfect, as my organization grew from 180 to almost 300 devices with no bottlenecks.
How are customer service and support?
The customer support for Kandji is perfect. I had multiple questions regarding application deployment, SAML deployment, and other kinds of deployments, and their support was very smooth, both human and AI. I would rate the customer support a 10 on a scale of 1 to 10.
Which solution did I use previously and why did I switch?
Before Kandji, I used InTune. The main factors for switching were pricing and zero-touch deployment.
What was our ROI?
I have seen a return on investment, with relevant metrics showing that we saved significant time. We went from one hour for resolution time per device to 15 minutes, allowing us to save more than 50 hours of support time in a year.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was very smooth. The pricing was cheaper than Jamf and matched other competitors, so we are satisfied. The setup was very easy, and licensing is very simple, fitting our organization's needs.
Which other solutions did I evaluate?
Before choosing Kandji, I evaluated other options, including Jamf and InTune, and looked into the most popular options in the market.
What other advice do I have?
My advice to others looking into using Kandji is to try it out and see if it will fit your organization, because usually it will. This way, you can focus on more important projects that bring more value to the organization, knowing that your computers will be safely handled. I would rate this product a 10 out of 10.
Centralized Management with Strong Blueprints and Security
What do you like best about the product?
Centralized management, blueprints, and security.
What do you dislike about the product?
It's a big program and can take a while to get things dialed in.
What problems is the product solving and how is that benefiting you?
Iru has improved both the speed and accuracy of how we deploy mobile devices, while also adding an extra layer of security.
Seamless Fleet Management with Intuitive Setup
What do you like best about the product?
I love how Iru is so easy to set up and manage. I got tired of having to be the only person that understood our management solution, but now with Iru, any junior admin could pick it up in just an hour of training. The self-service feature is a standout for me, allowing me to deploy anything from applications to bookmarks to custom scripts to fix a variety of problems or make changes. It really gives me everything I could hope for. Also, the fact that it helps keep my devices and software up to date is incredibly helpful. The platform is so intuitive that I was able to build out everything I needed quickly, and it’s a truly great product that I’ve recommended to friends and colleagues. For ease of use, I think it's best in class at this moment in time.
What do you dislike about the product?
Honestly, pretty much like every aspect of Iru, my only minor complaint is since we've moved from Kanji to Iru, the online chat now has an intermediary step where you have to kinda go through a bunch of AI guided stuff until you get to a person. For my own stake, I would much rather be able to go straight to a person like I did when it was still Kanji.
What problems is the product solving and how is that benefiting you?
I use Iru to keep my fleet up to date and track software deployments to devices. The self-service feature allows deploying apps and custom scripts, offering everything I need. It integrates with Axonius, necessary for security teams.
Streamlined Apple Device Management with an Easy Interface and Excellent Support
What do you like best about the product?
We love the managment tools it gives us to prevent loss and steamline setup of devices when onboarding / offboarding teammates.
The process is straightforward and interface is easy to use.
It also integrates perfectly with our Apple devices to prevent headaches of needing to know everything about the backend of the systems.
The pricing is within budget and support we recieve when needed is excellent.
I have yet to utilize the AI tools, but I trust that they will add to the overall value and performance of the product. I also expect the AI tools will streamline the performance of the enrollment process and save me time daily.
What do you dislike about the product?
I wish there were a mobile companion app that offered the same level of management, so I could handle things at a moment’s notice right from my pocket.
What problems is the product solving and how is that benefiting you?
It has provided emergency, direct, and simplified management of our company devices, resulting in zero loss of devices and no downtime since implementation.
Easy Device Search, but the UI Needs Improvement
What do you like best about the product?
that its really easy to search for devices
What do you dislike about the product?
i think the UI and enrollement is complicated i would love if there is a easier way to roll out
What problems is the product solving and how is that benefiting you?
device tracking
Easy to Use, Feature Set That Fits Perfectly
What do you like best about the product?
Ease of use and feature set is exactly what I need
What do you dislike about the product?
When switching users on devices sometimes the new user cant login
What problems is the product solving and how is that benefiting you?
Compliance and making sure all devices have the correct settings
Great Value with Fast Response Times and Outstanding Sales Support
What do you like best about the product?
Great value for the price, quick response times, and outstanding sales support across the board.
What do you dislike about the product?
It would be great to have more comprehensive documentation covering a wider range of use cases, such as Time Machine migration.
What problems is the product solving and how is that benefiting you?
Iru is a user-friendly MDM solution with very competitive pricing.
Effortless Device Management with Fast Setup
What do you like best about the product?
I find Iru easy to understand and use, which reduces admin friction and workloads. The help-desk staff is outstanding, always providing excellent support. I really like being able to create pre-built and custom library items for various device blueprints, which makes device management incredibly fast and easy. The ability to create conditional mapping of library items using metadata tags enables another level of custom control, which is very valuable. The initial setup was incredibly easy, as it took just a few minutes to get started with a basic blueprint with EDR.
What do you dislike about the product?
I'd like to see more expansion of their prebuilt library items. Their helpdesk is not open on weekends.
What problems is the product solving and how is that benefiting you?
I use Iru to control devices and track compliance frameworks. It simplifies managing laptops with user assignment, asset tagging, software deployment, and EDR. Custom library items speed up device management, while metadata tags add control.
Centralized endpoint policies have improved security and ensure compliant access control
What is our primary use case?
My main use case for Kandji is endpoint management. I use Kandji for endpoint management by enforcing policies and configuring apps for endpoints.
What is most valuable?
Kandji's best features are customer support, good blueprinting, and easy setup. The blueprint feature makes it easy to see everything from an at-a-glance view, and it makes sense when I'm looking at items one by one to see how they fall in the map.
Kandji has positively impacted my organization because it helps us be more secure and enforce compliance. It improves compliance by helping us remove admin accounts on local users.
What needs improvement?
I do not have information about how Kandji can be improved or any small changes that could make my experience even better.
For how long have I used the solution?
I have been using Kandji for seven months.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Kandji's scalability is good and it deploys fine across multiple devices.
How are customer service and support?
Kandji's customer support is really great, and they are nice people. I rate the customer support a 10.
What was our ROI?
I have seen a return on investment because it saves time managing endpoints.
Centralized device policies have saved our team time and control app access effectively
What is our primary use case?
My main use case for Kandji is that it is an MDM platform, so I mainly use it for MDM, controlling all of our company organization's devices, ensuring that the proper device gets the proper policy.
A really quick example of how I use Kandji for device management or policy enforcement in my daily work would be that I don't want certain people to have the ability to download Chrome extensions, so I just create a policy that blocks them from having to do so.
Another example is that we look through all the apps that people are supposed to have, and then the ones that we want them to have, we just deploy it on Kandji.
What is most valuable?
Probably the best feature of Kandji is their customer support; that's their best feature.
My experience with Kandji's customer support has been that it's really easy to get to a human, and they're really knowledgeable, usually just giving you the answer straight up. If I'm looking to do something that they can't do, then they just say it, and if they can, they'll find a way to get it to work for us.
Kandji has impacted my organization positively.
What needs improvement?
I think Kandji could be improved with a better UI.
For how long have I used the solution?
I have been using Kandji for about seven months.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Kandji's scalability is really good.
How are customer service and support?
Kandji's customer support is really good. I would rate the customer support a 10.
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
What was our ROI?
I have seen a return on investment with Kandji, as I save time. Kandji has saved our team about 10 hours a week.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing has been normal.
Which other solutions did I evaluate?
Before choosing Kandji, I did not evaluate other options.
What other advice do I have?
My advice for others looking into using Kandji is to read through their documentation. I would rate this review a 10.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
