Kandji
KandjiExternal reviews
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Great UX and Account management
What do you like best about the product?
The communication from the account managers (shout out to Keylee & Fanni), always keeping us updated about ne wproducts, updates renewals. We recently renewed and the commuication from start to finish was A*. The online suport is also great, always avaible and extemely thorough and want to help!
What do you dislike about the product?
Honestly cant really fault Kandji after a year but if anything does come up I know I could contact our account manager and they will fix the issue if we were to have one.
What problems is the product solving and how is that benefiting you?
Security management for all of our devices incase anyone loses, has their device stolen and general lifecycle of employees when we have new starters and people leaving the business.
Our favorite Apple MDM
What do you like best about the product?
Kandji has catapulted us from the sneaker administration and "everyone-can-do-everything" era into the present. The implementation process was successfully completed within minutes, and we were able to roll out the first devices. The management interface, the support, and the constantly provided new features make us happy every day.
What do you dislike about the product?
Actually, there is nothing we can complain about. These are all small details and complaining at a high level, such as the fact that there is currently no direct support in our time zone and we therefore have to wait a bit for responses from the other time zone.
What problems is the product solving and how is that benefiting you?
Through Kandji, we have a central place for profile management, our own app store that users find great, and a fast and easy deployment process. All these tasks we had to do manually before.
Kandji's in Town!
What do you like best about the product?
I support a school with nearly 500 devices, of which Kandji manages 300. After testing a couple of MDM solutions, I stumbled upon Kandji and have yet to look back. The setup process was straightforward. Using blueprints, library items, and integration with Google Workspace and Apple School Manager only improved this experience. Maintaining baselines of OS and application versions is seamless. If security compliance is what you're looking for, Kandji has templates that comply with industry standards. The technical support team at Kandji has been nothing short of amazing, and the same goes for our customer success manager. We onboarded in the spring of 2022 and are renewing for 2023 as a testament to how superior this product is.
What do you dislike about the product?
One of the few complaints is that I'd like my end users to visually see where in the update or upgrade process they're in. I understand this is likely due to an Apple limitation. Most of the time, my users get frustrated and believe nothing is happening, interrupting the process. This goes for application updates as well. I'd like to see better ways to manage alerts and failed policies in the admin console. At the moment, I can only flush policies individually.
What problems is the product solving and how is that benefiting you?
I can maintain security, OS, and application compliance.
Excellent MDM solution
What do you like best about the product?
I am the IT support manager for 140 + devices managed by two people. My experiences on Kandji only go back seven months. My experience has been positive. Coming from JAMF, it is ideal for a smaller work environment. Easy to deploy & create blueprints. Management of users & integration to our Google Workspace.
The blueprints are easier to create and manage. There are varieties of custom configurations to match our work environment. If such configurations are not suited, it is more accessible to modify & edit without disrupting the entire MDM solution,
Distributing the apps from Appstore or a variety of developers has been more accessible even with different file formats.
The best part about Kandji is its support team. If I am wondering how to enable standard users to get the ability to change screen-sharing settings, their chat feature is precious. Intiallially it was challenging being in the APAC region as their support hours were based in the U.S times. I am happy to see they have opened up an office in Sydney & expanded their support hours to align with our business hours.
The product is adding value slowly. Integration to endpoint security and complaint to SOC2 are valuable features. Product feature request is greatly appreciated.
The blueprints are easier to create and manage. There are varieties of custom configurations to match our work environment. If such configurations are not suited, it is more accessible to modify & edit without disrupting the entire MDM solution,
Distributing the apps from Appstore or a variety of developers has been more accessible even with different file formats.
The best part about Kandji is its support team. If I am wondering how to enable standard users to get the ability to change screen-sharing settings, their chat feature is precious. Intiallially it was challenging being in the APAC region as their support hours were based in the U.S times. I am happy to see they have opened up an office in Sydney & expanded their support hours to align with our business hours.
The product is adding value slowly. Integration to endpoint security and complaint to SOC2 are valuable features. Product feature request is greatly appreciated.
What do you dislike about the product?
Major OS interactions from Apple have been challenging. When the update starts, there needs to be an indication of when the process will be complete. From a user's point of view, such updates significantly disrupt workflow. It could be 55 min or more. Sometimes it's to download the update. It takes another 20 min to get the update installed on the computer.
What problems is the product solving and how is that benefiting you?
We recently tested the Ventura upgrade on a few of our testing units. I have upgraded a batch of 18 MacBooksAir & Pros with Apple silicon. The Upgrade has been smooth, contrary to what I was expecting in time commitments. Support hours in change. I used to not be able to reach out to support on Mondays as it's Sundays in the U.S. They have made changes.
Best Apple MDM in the market
What do you like best about the product?
The ease of use, support and integration into your processes is so simple and intuitive that it makes the entire experience enjoyable (even for tasks that are usually not the most exciting with other tools). Having used Kandji for over a year now at our company, we're delighted to continue the partnership for years to come.
What do you dislike about the product?
There's not much that I can point out that Kandji cannot do or that I dislike. They're constantly adding more options and taking feedback so despite lacking some configurations every now and then, the team is receptive to feedback and ready to jump in to help with any suggestions.
What problems is the product solving and how is that benefiting you?
We need to automate the ability to manage our devices across the org as much as possible. Kandji makes it super simple and provides an enjoyable experience while doing so.
Quick and easy setup, fully featured, slick interface, amazing support. Love it!
What do you like best about the product?
We recently switched to Kandji from Fleetsmith (RIP), and I've been so thoroughly impressed! The setup process was a breeze, and the interface was sleek and intuitive. But what really stood out to me was the excellent support and dedicated customer success manager. Whenever I had a question or ran into an issue, they were quick to help and made sure my problem was resolved to my satisfaction.
In terms of features, Kandji is fully loaded. It has everything a business needs to manage and secure its devices. From device management to security policies, Kandji has it all. Overall, I highly recommend Kandji to anyone looking for an easy-to-use and fully-featured device management solution.
In terms of features, Kandji is fully loaded. It has everything a business needs to manage and secure its devices. From device management to security policies, Kandji has it all. Overall, I highly recommend Kandji to anyone looking for an easy-to-use and fully-featured device management solution.
What do you dislike about the product?
Honestly I haven't run into any issues yet. We were initially hoping for more in the area of InfoSec, but then they announced a suite of new security features as soon as we signed up. Magic!
What problems is the product solving and how is that benefiting you?
Kandji made the migration from our old MDM very straightforward, and the ongoing management of our entire fleet of devices something we barely need to think about.
Extremely helpful product/services and team!
What do you like best about the product?
The product is straightforward to use. The team is extremely helpful whenever problems arrive.
What do you dislike about the product?
The pricing model could be more flexible. Unfortunately it is not something that small companies can pay due to the minimum device restrictions.
What problems is the product solving and how is that benefiting you?
It simplified the whole Mac and iOS device management. We now are able to apply similar facilities that were used with Windows infrastructure but for Apple devices.
Kandji is a straightforward way to manage our fleet of Mac devices
What do you like best about the product?
It is easy to get real-time support. The support staff is highly knowledgeable and willing to help with any issues, whether they are directly related to Kandji or fall outside of the platform.
What do you dislike about the product?
Many items are configured through their Library and applied to Blueprints; however, several system-level settings are managed directly in the Blueprints. This is a little confusing but not that difficult to manage.
They also have many preconfigured Applications, though they do not have an official roadmap or public process for app requests and releases.
They also have many preconfigured Applications, though they do not have an official roadmap or public process for app requests and releases.
What problems is the product solving and how is that benefiting you?
Our company falls under HIPAA compliance, and consistent security and system policies are critical. Kandji give us the ability to rollout company-wide settings, applications, and policies with ease.
Great first year with Kandji
What do you like best about the product?
Most features we work with are extremely helpful for managing our devices, and the library is really easy to use. But a big shoutout to the support engineering team for always helping in no time!
What do you dislike about the product?
I don't think there is anything I dislike, but a suggestion would be giving more freedom with the blueprints and being able to make changes to only one device instead of the entire blueprint, or creating a new one.
What problems is the product solving and how is that benefiting you?
Managing company devices is what we use Kandji for.
Kandji is wonderful
What do you like best about the product?
Kandji is easy to use, making changes don't require tons of steps, and support is easy to access
What do you dislike about the product?
I wish there was an exclude feature where certain devices could be opted out of policies without creating a new blueprint
What problems is the product solving and how is that benefiting you?
Kandji is easy to setup and manage. I like it much more than Jamf
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