Kandji
KandjiExternal reviews
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Great product, Superb people, but even better experience!
What do you like best about the product?
One of the most valuable aspects of Kandji is the customer service and the personal connection I feel with the company. It never feels like I’m interacting with a distant, faceless product. Instead, I associate real names and genuine personalities with the platform.
When I reach out to support, I’m speaking with a real person—not a bot or AI. I receive thoughtful emails and have Zoom conversations with team members who not only solve issues but also share a bit about themselves, like what they did over the weekend. These personal interactions make Kandji feel less like just a tool and more like a team I trust and enjoy working with.
They consistently follow up when I need assistance, which reinforces that reliability. If I could offer one piece of advice, it would be this: continue evolving the product and staying ahead of industry trends—but never lose the human touch that sets Kandji apart.
When I reach out to support, I’m speaking with a real person—not a bot or AI. I receive thoughtful emails and have Zoom conversations with team members who not only solve issues but also share a bit about themselves, like what they did over the weekend. These personal interactions make Kandji feel less like just a tool and more like a team I trust and enjoy working with.
They consistently follow up when I need assistance, which reinforces that reliability. If I could offer one piece of advice, it would be this: continue evolving the product and staying ahead of industry trends—but never lose the human touch that sets Kandji apart.
What do you dislike about the product?
Dislikes? Honestly, nothing at the moment. I might have mentioned the browser-based chat window in the past due to occasional glitches, but that’s already been resolved—so no complaints there.
That said, I would really appreciate more comprehensive training or guidance when new features or products are rolled out. Sometimes a release will pop up, and I find myself wondering, “What is this? How does it work? Why would I use it?” Eventually, I figure it out when I have the time, but having proactive tutorials or short walkthroughs explaining the purpose and functionality of new additions would be incredibly helpful. A bit of tutoring around new rollouts—especially the “why” behind them—would go a long way.
That said, I would really appreciate more comprehensive training or guidance when new features or products are rolled out. Sometimes a release will pop up, and I find myself wondering, “What is this? How does it work? Why would I use it?” Eventually, I figure it out when I have the time, but having proactive tutorials or short walkthroughs explaining the purpose and functionality of new additions would be incredibly helpful. A bit of tutoring around new rollouts—especially the “why” behind them—would go a long way.
What problems is the product solving and how is that benefiting you?
They are keeping us compliant, and keeping our inventory accounted for.
Easy to use interface that makes Mac management that much easier!
What do you like best about the product?
Kandji is very easy to learn the system that makes configuration and deployment that much easier. The interface for setting up restrictions and pushing apps is very simple to use and makes the experience of using that much better. Customer service is extremely responsive even with the most difficult issues that you present them. Integrating with other platforms are extremely easy and makes using the platform daily a pleasure.
What do you dislike about the product?
One of the most frustrating things about using the apps is sometimes the updates and apps fall a little behind other platforms. Such as Apple Intelligence restrictions.
What problems is the product solving and how is that benefiting you?
By having all of our Mac devices on a singular platform, it makes management that much easier for devices. With a large enterprise spanning mobile and desktop operating systems across Mac and Windows, having all of the Mac devices in Kandji helps to keep things separated. We know that these devices will stay patched and up to date without having to have much manual intervention. The Mac laptops are our best patched platform in the enterprise.
Great MDM service!
What do you like best about the product?
We've been thoroughly impressed with Kandji. Their customer support is excellent, and their CSM team is exceptional, especially Kaylee F! The platform's intuitive design simplified our MDM migration, and we've experienced a significant improvement in efficiency. We are very happy with the switch.
What do you dislike about the product?
Overall, I'm very satisfied with the service. My only minor gripe is that the frequent platform updates, while bringing valuable new features, can sometimes lead to interface changes that require relearning. It's a personal preference, as I tend to prefer a more static layout, but I recognize the updates are beneficial.
What problems is the product solving and how is that benefiting you?
Kandji effectively tackles the complexities of Mobile Device Management. Its robust and intuitive platform simplifies device management, making it incredibly easy to use. The resulting benefits for our organization have been substantial.
Good Software to Manage IT devices and software
What do you like best about the product?
Kandji is a great MDM solution for businesses that rely on Apple devices. It’s easy to use, packed with useful features, and offers solid security. Their customer support is also reliable.
What do you dislike about the product?
The only downside is that it’s strictly for Apple devices, and the pricing might not suit everyone. If your company is all-in on Apple, it’s definitely worth considering.
What problems is the product solving and how is that benefiting you?
It help us manage company apple devices and softwares
Kandji
What do you like best about the product?
I have used Kandji for the past two years and it has the most user friendly MDM solution I have used. It is able to force updates on Mac OS and Kandji has levels on the amount of restrictions you can apply through a blueprint. Its self-service portal is easy to use and you can deploy software easily through the interface. Kandji also has good documentation on how to do things which means I don't have to contact support to solve an issue.
What do you dislike about the product?
I haven’t had any issues with Kandji. It’s been a seamless experience with its automation.
What problems is the product solving and how is that benefiting you?
Kandji is helping automate the tasks you need to do while managing an MDM. The less management overhead allows small teams to manage kandji while delivering great security posture to endpoints.
Great and easy to use
What do you like best about the product?
Kandji allows us to easily keep track and control of our fleet of iPhones and iPads while checking on current statuses and issuing app licenses. It's very straightforward to setup and information is clear and more details available when needed. Customer support and sales are quite responsive!
What do you dislike about the product?
Haven't run into a need that isn't solved yet.
What problems is the product solving and how is that benefiting you?
Kandji allows us to keep track of our devices, enforce policies, issue app licenses and recover devices when needed
Kandji support is excellent for growing teams managing macOS at scale
What do you like best about the product?
Kandji Support is excellent for fast growing teams in Enterprise
What do you dislike about the product?
Some reporting features are unavailable/limited
What problems is the product solving and how is that benefiting you?
We use Kandji to offer us a best-in-class solution for managing macOS at scale, and to keep our end-points updated so we alight with our Security standards
Easily the best Mac-only MDM Solution
What do you like best about the product?
Straightforward solution to manage all our devices, keep them protected (Kandji EDR), and doesn't impact our users at all. It feels like a Mac product because of it's seamless MacOS integration. Gives us peace of mind.
What do you dislike about the product?
Nothing at all. Does what it's supposed to.
What problems is the product solving and how is that benefiting you?
Kandji benefits us by allowing just 1 person to manage a fleet of devices, keeping them updated, keeping them policy-compliant, keeping them secure, automatically combatting malware, ease of use for end-users, offering company-compliant applications to employees, and being a set-and-forget solution.
Best MDM Ever
What do you like best about the product?
Fantastic service bringing together MDM policy enforcement, excellent reporting and patch management AND integrations with plenty of other services. Couple this with some of the best customer service I've ever had and you have THE perfect Apple management tool.
What do you dislike about the product?
I have Literally 0 notes, I'm not saying Kandji is perfect, I am saying its pretty damn close.
What problems is the product solving and how is that benefiting you?
Kandji enables me to easily, effectively and simply manage our Mac fleet. From policy enforcement to patch management, Kandji performs much better than other services in it's weight class.
Solid Apple MDM
What do you like best about the product?
Knowledgeable sales staff and support. Good pricing and excellent features set!
What do you dislike about the product?
The very rare availability issue that are always very promptly resolved.
What problems is the product solving and how is that benefiting you?
ADE
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