What do you like best about the product?

I like Webex Calling because we face fewer issues like call drops or latency compared to other platforms like Google Meet or Microsoft Teams. It works great within the same network, and it's handy since after COVID, we've shifted to virtual meetings where reliability is key. Scheduling, recording, and maintaining meeting records are easy on Webex Calling, and the setup is as simple as any other software, not complicated, which means anyone can do it.

What do you dislike about the product?

They can definitely work on UI. Like, Zoom or Microsoft Teams have the best UI, I think. They should concentrate more on UI, UX. And, lately, they have improved a lot much, but there is still a lot of work to be done.

What problems is the product solving and how is that benefiting you?

Webex Calling makes scheduling, recording, and maintaining meeting records easy and improves call quality with fewer call drops and latency issues. We switched from Microsoft Teams for a better calling experience on the same network.

What do you like best about the product?

I like that Webex Calling is easy to use and easy to implement. I can connect from anywhere, whether it's my phone or my laptop.

What do you dislike about the product?

I had some issues with logging in, which made the initial setup quite challenging, especially with passwords. But these were quickly solved by the support team.

What problems is the product solving and how is that benefiting you?

I can call internationally without using my own phone network. It's easy to use, implement, and connects from anywhere on my phone or laptop.

What do you like best about the product?

Easy-to-use interface and integrations with Google and Microsoft

What do you dislike about the product?

Your program is heavy for low-resource devices.

What problems is the product solving and how is that benefiting you?

Internal communication and development of work groups for projects and follow-ups

What do you like best about the product?

As the IT Infrastructure Manager at a mid-sized professional services firm with 120 employees spread over three countries, the best part about Webex Calling is that it brings all our communications together seamlessly within the Cisco ecosystem.We moved from an old on-premise Cisco Unified Communications Manager (CUCM) setup to Webex Calling, and the switch went surprisingly smoothly because they work well together.The Control Hub has really changed how we handle admin tasks. I can set up a new user with a direct inward dialing (DID) number, put them in the right call queue, and get their desk phone or softphone ready all in less than 90 seconds. Before, this used to take our team 2-3 days, dealing with manual switch configurations and MACD requests.The single-number reach feature has gotten rid of the hassle of saying "call me back on my mobile" for our consultants who are always moving between offices and client sites.I really value the quality of service controls that work at the network level. We set up Webex Calling with our Cisco Meraki SD-WAN and made sure voice traffic gets priority. This way, we experienced almost no jitter or packet loss, even when the network was busiest.The platform’s redundancy setup, which switches automatically to cellular backup on our Cisco 8800 series desk phones, kept our phone system up and running without a hitch during a recent regional ISP outage.This isn’t just any cloud PBX; it’s a carrier-class solution built for enterprise use.

What do you dislike about the product?

Webex Calling has its strengths, but when you use it on a larger scale, a few operational challenges start to show up.Moving existing toll-free and local DID numbers from different carriers took way longer than we expected. Cisco's porting team did a good job, but coordinating with the old providers and the Webex Calling system meant a lot of manual follow-up. Some of the ports ended up taking more than 30 days to finish.This led to a temporary hybrid state where we had to keep both systems running.The analytics and reporting features in Control Hub work fine for simple troubleshooting, but they don’t offer enough detail for more complex contact center tasks.We had to add a third-party call analytics platform to Webex Calling to get detailed stats like average speed to answer, abandonment rates by queue, and agent occupancy—basic KPIs that really should be built-in.The Webex App softphone client uses a lot more system resources compared to other options like Microsoft Teams Calling or Zoom Phone, which can cause performance issues, especially for users with older laptops.We handled this by setting minimum hardware requirements, though it ended up being an unexpected cost for buying new equipment.The licensing SKUs are still way too complicated. Figuring out the differences between Webex Calling Professional, Standard, and all the add-on packs like call recording or contact center features basically means you need a spreadsheet just to make sense of it.

What problems is the product solving and how is that benefiting you?

Webex Calling is tackling three big business issues: first, the high maintenance costs of old on-premise phone systems that are no longer supported; second, the challenges of running operations smoothly when teams are split between home and office; and third, the problem of having mixed-up caller ID and a patchy user experience across different countries.Our organization stands to gain a lot in measurable ways.We cut costs by getting rid of four physical CUCM servers, three old gateways, and two PRI circuits in our London, New York, and Singapore offices.Switching to a purely OPEX model cut our yearly telephony costs by about 42%, even when you include the Webex Calling licensing fees.We also cut more than $25,000 a year by getting rid of maintenance contracts with our old hardware vendor.Our employee onboarding and offboarding processes now move as quickly as software changes.By connecting Control Hub API with our Workday HRIS, we automated the user lifecycle management process.When HR ends an employee’s role in Workday, Webex Calling quickly takes care of things by removing their extension, putting their DID number back into a pool, and cutting off their softphone access all within 15 minutes. Before, this used to need a manual IT ticket and could take a couple of days.This has really cut down our security risks.We set up dial plans based on location and made sure the outbound caller ID stays consistent everywhere.When a consultant calls from our Berlin office, the German office number shows up, and if they’re calling from the Dubai office, the UAE number appears—no matter if they’re on a desk phone, laptop, or mobile app.Keeping things consistent has helped us boost our first-contact rate with prospects by about 18%, and it has also cleared up any confusion clients had about which office was managing their account.When a bad storm shut down our New York office for three days, all 45 team members there kept working without missing a beat. They were able to make and take calls using their Webex softphones and mobile devices just like they were sitting at their desks.We didn’t have to run any disaster recovery plan because the system just worked without a hitch.This resilience is built right into our infrastructure, not added on later as a costly extra.

What do you like best about the product?

I have the collaboration. It allows us to see our meetings, place calls, and receive our voicemail. We can also communicate with other team members using the chat feature.
1-Uses existing network connections instead of hardwired phone lines
2-Handles call routing to different locations well
3-Integrates with existing computer audio.

What do you dislike about the product?

Integrate the contacts list with the directory servers

What problems is the product solving and how is that benefiting you?

Infrastructure costs have significantly reduced.
Maintenance costs are now integrated with basic networking.
Very few physical phones are remaining and only in specialty locations.

What do you like best about the product?

I like the reliability and seamless integration of Webex Calling as a collaboration platform. The ability to manage calling, messaging, and meetings from a single application is a big advantage. I also find the setup straightforward, especially compared to on-premise solutions.

What do you dislike about the product?

Actually, licensing is a bit difficult and confusing when you combine Webex Calling with other Webex services.

What problems is the product solving and how is that benefiting you?

I use Webex Calling to replace our legacy phone system, enabling remote and hybrid work. It unifies voice, messaging, and collaboration in one platform, reducing infrastructure overhead. I like the reliability and seamless integration for managing calls, messages, and meetings all in one place.

What do you like best about the product?

I appreciate their flexible support for both picture-in-picture and full screen modes.

What do you dislike about the product?

Till now I have not faced any issues of concern.

What problems is the product solving and how is that benefiting you?

I usually join webinars alongside hundreds, if not thousands, of other participants. Despite the large audience, the streaming quality is excellent, and the chat and discussion features make participation very engaging.

What do you like best about the product?

What I appreciate most about the system is its versatility. I can remain connected seamlessly, whether I'm working in the office or using my phone. The system offers a wide range of features, including fax, a phone app, meeting capabilities, and more, making it highly adaptable to my needs.

What do you dislike about the product?

I have no complaints; their services have truly transformed the way I work. They fit seamlessly with the needs of our team and made the shift from in-person to remote work smooth and enjoyable for everyone involved.

What problems is the product solving and how is that benefiting you?

I primarily use it for making international calls with superior voice quality. Starting to use this platform has been one of the best decisions we've made to improve our team's productivity and flexibility.

What do you like best about the product?

What I appreciate most about Webex Calling is its strong cloud-based voice solution, which stands out for delivering an excellent unified communications experience. It seamlessly brings together voice, messaging, and meetings in one platform. Supported by Cisco, it also ensures carrier-grade security and offers global scalability, all managed from a centralized system.

What do you dislike about the product?

The primary drawback is that to fully benefit from the platform, organizations must adopt the entire Webex suite. This can pose a significant investment and adoption challenge, especially for those companies that have already committed substantial resources to other third-party collaboration tools.

What problems is the product solving and how is that benefiting you?

Since its implementation, the Webex Calling platform has served as a catalyst for increased business agility and enhanced hybrid productivity. By delivering a consistent voice solution that can be accessed from any location and device, it has noticeably fostered a more connected workforce. This improvement leads directly to better collaboration and greater operational efficiency, all without the geographical constraints imposed by traditional PBX systems.

What do you like best about the product?

This tool has seamless call and audio qualities that are highly defined to ensure quality communication within the company as well as with the clients. This promotes a great interaction and collaboration.
The browser based calling feature makes it convenient for clients to reach us.

What do you dislike about the product?

This tool meets our expectations. I have no dislikes on this tool.

What problems is the product solving and how is that benefiting you?

Webex Calling is cloud based which reduces the need to have extra hardware in the company for communication. This highly promotes the return on investments as we do not incur extra cash for purchasing calling devices.