Webex greatly improves our team's collaboration by being our main communication tool and meeting platform, helping us work effectively regardless of location.
Webex Calling
Cisco Systems, Inc.External reviews
656 reviews
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Improves our team's collaboration and offers good video quality during remote meetings
How has it helped my organization?
What is most valuable?
The chat and meeting scheduling features in Webex are most valuable for our team's productivity. The video quality during remote meetings is quite good, enhancing our communication and collaboration.
What needs improvement?
There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords.
For how long have I used the solution?
I have been using Webex for about three years.
What do I think about the stability of the solution?
I would rate the stability of Webex as a ten out of ten.
What do I think about the scalability of the solution?
Around 1,000 users in our company use Webex. I find it easy to scale since we have been able to scale it smoothly as our usage increases.
Which solution did I use previously and why did I switch?
I prefer Teams over Webex because it integrates better with the other tools we use. In terms of features and functionalities, they are similar, as far as I know.
What other advice do I have?
I would rate the Webex user interface and ease of use at around seven out of ten in terms of complexity.
Overall, I would rate Webex as an eight out of ten. It is a great product.
Webex Calling- For our in business communication
What do you like best about the product?
our in house communication has become more efficient due to webex calling user-friendly interface , from any device placing and taking calls seesm natural and the process of integrating it with our current workflow is easy. It promotes a centralized hub for communcation due to its smooth integration with other webex features like meetings and messaging. These days we make extensive use of it all throughout the days, from internal teams meetings to brief clients calls, even though there may occasionally be little technical problems , the customer service staff has always been quick to respond and helpful in fixing them. All in all , webex calling has greatly improved our ability to communicate.
What do you dislike about the product?
It need more technical knowledge which could result in addtional expenses. The security features , while strong may not be as adaptable as certain business needs, especially those handlig extremely private data.
What problems is the product solving and how is that benefiting you?
Webex calling has solved a number of isseus that were impending oru busness communication, it placed an- on primises PBX system with a scalable and reasonably priced cloud solution, eliminating the high maintence costs and complexity of the former. This results in more adaptable workplace where members of our team can easily connect and collabrate from anywhere. Its unified platform, which integrate messaging calling and meetings , also facilitates streamlined communicatio and does away with the need to switch between multiple applications, by allowing our mobile workforce to receive and make calls on their devices.
The functionality does what we need
What do you like best about the product?
Support representatives get straight to the point, always testing changes to make sure they are working correctly. Any questions you have, the technician is easily accessible and handles them easily. They also allowed us to configure exact call flows to have delays for certain users.
What do you dislike about the product?
I think the setup was a bit complicated. Additionally Not all settings can be controlled through the administration console. And Sometimes, it takes a while to log in and there are some times when we cannot connect to the server.
What problems is the product solving and how is that benefiting you?
They did not give up and were able to help me find a solution. They also help me resolve my company's call flow when we are not in the office. Our company likes the ease of use that Webex Calling offers. The system is reliable and flexible.
The chat feature has been incredibly helpful and useful for navigating
What do you like best about the product?
Excellent design and very stable, one of the best application I have used. Customer service was excellent when setting up the device. I am extremely satisfied. Support seems to be more responsive nowadays and their staff seems highly trained.
What do you dislike about the product?
Some of the menus can be a little complicated and support wait times are long. And I consider that there is a Lack of assistance for the installation process. AND The waiting time waiting for representative is somewhat long.
What problems is the product solving and how is that benefiting you?
Webex Calling is a great tool for everyday business needs. Additionally there can always be someone available for the customer seeking assistance and the customer is impreseed by the quick response time.
Continent, reliable & fast
What do you like best about the product?
rare call drops, longer call length, stable video ( no lag or pixelation) . Also having one permanent address for video calling.
What do you dislike about the product?
There are very few cons of using Webex for me. The first one is that the layout of the app is not intuitive for new users. It takes time to get a hang of it. Secondly, the grid layout while in the call is not very easy to arrange as with Zoom and google
What problems is the product solving and how is that benefiting you?
I hold my office TA hours on Webex and it as been a lot of help connecting with students virtually. Two features have stood out more than others, one is the integration of Google calendar and the other is the meeting recap
"I choose it anyday,anytime for clarity and stability of phone calls".
What do you like best about the product?
I like it's stability with phone calls making smooth communication.
Friendly to use with mobile.
Friendly to use with mobile.
What do you dislike about the product?
It's an irresistible app when it comes to phone calls.
What problems is the product solving and how is that benefiting you?
Phenomenal for it's clarity and stability of phone calls.
Great for instant messaging.
Great for instant messaging.
Easy to use and very reliable
What do you like best about the product?
Working for a public safety entity, it is important that I have easy-to-use, round-the-clock access to my office line. Being able to easily place calls from my cell phone no matter where I am is what I like best about Webex.
What do you dislike about the product?
It would be nice if the app had a better Apple Carplay integration. For the times I'm in the vehicle, being able to see my directory or place calls using the touch screen display would be helpful.
What problems is the product solving and how is that benefiting you?
Webex allows our administrative team to work from wherever we are, which helps ensure streamlined operations.
Corporate calls with good audio quality.
What do you like best about the product?
Good range to answer long distance calls from the comfort of my business phone, all calls are hosted in the Webex cloud, very useful to keep a good history. Security at all times as phone calls are encrypted, at all times I feel protected, the interface is very corporate, calls are of good quality and everything works very well within Webex.
What do you dislike about the product?
I have no complaints about this tool, the truth is that the calls are of great quality, the only serious consideration is that I do not consider it useful for very small companies, it is preferable to answer traditional phone calls.
What problems is the product solving and how is that benefiting you?
We implemented this tool for long distance calls with clients, it is a good tool to keep a directory of all the corporations we manage, it is also a very complete tool for meetings, group calls, we are very satisfied.
Improves team collaboration within businesses and offers integration capabilities
What is our primary use case?
I use Webex in my company to optimize communication and meetings.
What needs improvement?
The product's user interface is an area with shortcomings, making it an area where improvements are required.
In the future, I would like to see Webex provide integration capabilities with Microsoft.
The quality of the services offered by the support team needs to be improved.
For how long have I used the solution?
I have been using Webex for two or three years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Though I am not sure, I feel that the tool does not allow an increase in the number of users.
In our company, we use around 30 rooms in the product. Depending on the size of the room, somewhere between 10 to 30 people can attend a meeting in Webex.
How are customer service and support?
I have experience with the solution's technical support. I rate the technical support a seven out of ten.
Which solution did I use previously and why did I switch?
In comparison to Webex and Microsoft Teams, I feel that Zoom is better.
How was the initial setup?
The product's initial setup phase was complex.
The solution is deployed on the cloud. For mobile phones, my company uses the on-premises version of the product.
What's my experience with pricing, setup cost, and licensing?
I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price.
What other advice do I have?
The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors. The last time I studied Cisco CVI was to know about how to integrate it with Microsoft Teams.
Our company prefers Webex and Microsoft Teams for virtual meetings since both tools offer valuable functionalities. My company uses Microsoft Teams since we have licenses like Office 365 E1 or Microsoft 365 E3. Though my company installs Webex for Cisco Room Bar, our organization uses Microsoft Teams for virtual meetings.
The video and audio quality offered by the product is okay. The staff members in my company are comfortable using Microsoft Teams. Webex is a bit difficult to use for the staff members in my company.
I rate the tool an eight out of ten.
Easy-to-use tool with flexible team collaboration features
What is our primary use case?
We use the product for attending training webinars, meetings, and team collaboration.
What is most valuable?
The product's most valuable flexibility of features is particularly in terms of the user experience, from joining meetings to the controls available during the meetings. We can easily manage the audio-visual aspects as well.
What needs improvement?
There could be a feature available to record the meetings.
For how long have I used the solution?
I have been using Webex for half a year. At present, I use the latest version.
What do I think about the stability of the solution?
I rate the platform's stability a ten out of ten.
What do I think about the scalability of the solution?
The number of times we use the platform depends on a particular virtual event. It varies from every day to once in a week or month. I rate the scalability a nine out of ten.
Which solution did I use previously and why did I switch?
We use different webinar platforms, including Webex, Teams, and GoToWebinar, depending on the organization's needs.
How was the initial setup?
Compared to Teams, I rate Webex's initial setup process a ten.
What other advice do I have?
Webex has enhanced the remote team collaboration process regarding time management and cost savings. The whole platform works well in terms of productivity. Its integration with other tools has improved workflow efficiency.
It is an easy-to-use tool with lots of reliability. It should be considered by every potential user looking for a meeting platform.
I rate it a nine out of ten.
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