I use Webex in my company to optimize communication and meetings.
Webex Calling
Cisco Systems, Inc.External reviews
657 reviews
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External reviews are not included in the AWS star rating for the product.
The functionality does what we need
What do you like best about the product?
Support representatives get straight to the point, always testing changes to make sure they are working correctly. Any questions you have, the technician is easily accessible and handles them easily. They also allowed us to configure exact call flows to have delays for certain users.
What do you dislike about the product?
I think the setup was a bit complicated. Additionally Not all settings can be controlled through the administration console. And Sometimes, it takes a while to log in and there are some times when we cannot connect to the server.
What problems is the product solving and how is that benefiting you?
They did not give up and were able to help me find a solution. They also help me resolve my company's call flow when we are not in the office. Our company likes the ease of use that Webex Calling offers. The system is reliable and flexible.
The chat feature has been incredibly helpful and useful for navigating
What do you like best about the product?
Excellent design and very stable, one of the best application I have used. Customer service was excellent when setting up the device. I am extremely satisfied. Support seems to be more responsive nowadays and their staff seems highly trained.
What do you dislike about the product?
Some of the menus can be a little complicated and support wait times are long. And I consider that there is a Lack of assistance for the installation process. AND The waiting time waiting for representative is somewhat long.
What problems is the product solving and how is that benefiting you?
Webex Calling is a great tool for everyday business needs. Additionally there can always be someone available for the customer seeking assistance and the customer is impreseed by the quick response time.
Continent, reliable & fast
What do you like best about the product?
rare call drops, longer call length, stable video ( no lag or pixelation) . Also having one permanent address for video calling.
What do you dislike about the product?
There are very few cons of using Webex for me. The first one is that the layout of the app is not intuitive for new users. It takes time to get a hang of it. Secondly, the grid layout while in the call is not very easy to arrange as with Zoom and google
What problems is the product solving and how is that benefiting you?
I hold my office TA hours on Webex and it as been a lot of help connecting with students virtually. Two features have stood out more than others, one is the integration of Google calendar and the other is the meeting recap
"I choose it anyday,anytime for clarity and stability of phone calls".
What do you like best about the product?
I like it's stability with phone calls making smooth communication.
Friendly to use with mobile.
Friendly to use with mobile.
What do you dislike about the product?
It's an irresistible app when it comes to phone calls.
What problems is the product solving and how is that benefiting you?
Phenomenal for it's clarity and stability of phone calls.
Great for instant messaging.
Great for instant messaging.
Easy to use and very reliable
What do you like best about the product?
Working for a public safety entity, it is important that I have easy-to-use, round-the-clock access to my office line. Being able to easily place calls from my cell phone no matter where I am is what I like best about Webex.
What do you dislike about the product?
It would be nice if the app had a better Apple Carplay integration. For the times I'm in the vehicle, being able to see my directory or place calls using the touch screen display would be helpful.
What problems is the product solving and how is that benefiting you?
Webex allows our administrative team to work from wherever we are, which helps ensure streamlined operations.
Corporate calls with good audio quality.
What do you like best about the product?
Good range to answer long distance calls from the comfort of my business phone, all calls are hosted in the Webex cloud, very useful to keep a good history. Security at all times as phone calls are encrypted, at all times I feel protected, the interface is very corporate, calls are of good quality and everything works very well within Webex.
What do you dislike about the product?
I have no complaints about this tool, the truth is that the calls are of great quality, the only serious consideration is that I do not consider it useful for very small companies, it is preferable to answer traditional phone calls.
What problems is the product solving and how is that benefiting you?
We implemented this tool for long distance calls with clients, it is a good tool to keep a directory of all the corporations we manage, it is also a very complete tool for meetings, group calls, we are very satisfied.
Improves team collaboration within businesses and offers integration capabilities
What is our primary use case?
What needs improvement?
The product's user interface is an area with shortcomings, making it an area where improvements are required.
In the future, I would like to see Webex provide integration capabilities with Microsoft.
The quality of the services offered by the support team needs to be improved.
For how long have I used the solution?
I have been using Webex for two or three years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Though I am not sure, I feel that the tool does not allow an increase in the number of users.
In our company, we use around 30 rooms in the product. Depending on the size of the room, somewhere between 10 to 30 people can attend a meeting in Webex.
How are customer service and support?
I have experience with the solution's technical support. I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In comparison to Webex and Microsoft Teams, I feel that Zoom is better.
How was the initial setup?
The product's initial setup phase was complex.
The solution is deployed on the cloud. For mobile phones, my company uses the on-premises version of the product.
What's my experience with pricing, setup cost, and licensing?
I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price.
What other advice do I have?
The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors. The last time I studied Cisco CVI was to know about how to integrate it with Microsoft Teams.
Our company prefers Webex and Microsoft Teams for virtual meetings since both tools offer valuable functionalities. My company uses Microsoft Teams since we have licenses like Office 365 E1 or Microsoft 365 E3. Though my company installs Webex for Cisco Room Bar, our organization uses Microsoft Teams for virtual meetings.
The video and audio quality offered by the product is okay. The staff members in my company are comfortable using Microsoft Teams. Webex is a bit difficult to use for the staff members in my company.
I rate the tool an eight out of ten.
Easy-to-use tool with flexible team collaboration features
What is our primary use case?
We use the product for attending training webinars, meetings, and team collaboration.
What is most valuable?
The product's most valuable flexibility of features is particularly in terms of the user experience, from joining meetings to the controls available during the meetings. We can easily manage the audio-visual aspects as well.
What needs improvement?
There could be a feature available to record the meetings.
For how long have I used the solution?
I have been using Webex for half a year. At present, I use the latest version.
What do I think about the stability of the solution?
I rate the platform's stability a ten out of ten.
What do I think about the scalability of the solution?
The number of times we use the platform depends on a particular virtual event. It varies from every day to once in a week or month. I rate the scalability a nine out of ten.
Which solution did I use previously and why did I switch?
We use different webinar platforms, including Webex, Teams, and GoToWebinar, depending on the organization's needs.
How was the initial setup?
Compared to Teams, I rate Webex's initial setup process a ten.
What other advice do I have?
Webex has enhanced the remote team collaboration process regarding time management and cost savings. The whole platform works well in terms of productivity. Its integration with other tools has improved workflow efficiency.
It is an easy-to-use tool with lots of reliability. It should be considered by every potential user looking for a meeting platform.
I rate it a nine out of ten.
Helps us organize online meetings and efficiently integrates with multiple products
What is our primary use case?
We use Webex to conduct online meetings with our customers.
What is most valuable?
The product's most valuable feature is its ability to integrate with multiple products.
What needs improvement?
Webex's translation feature could work more accurately.
For how long have I used the solution?
We have been using Webex for five years.
What do I think about the stability of the solution?
I rate the platform's stability a seven out of ten.
What do I think about the scalability of the solution?
We have enterprise companies as our customers for Webex. I rate the scalability an eight out of ten.
How was the initial setup?
I rate the initial setup process a seven out of ten. It takes a few days to complete.
What's my experience with pricing, setup cost, and licensing?
I rate the platform's pricing a six out of ten.
What other advice do I have?
I rate Webex an eight out of ten.
The ability to take my office phone with me wherever I go
What do you like best about the product?
Setup was also extremely easy, within an hour I set up the line with a number I prefer to use. At any time, I can call or chat with support right away and get a resolution within minutes. Plus the benefit of having an app built into your phone where you can take business calls from your personal device.
What do you dislike about the product?
So far I don't have any major disadvantages. It turned out to be a little more expensive than I originally had in mind, but my representative helped me understand the benefits.
What problems is the product solving and how is that benefiting you?
The best thing about Webex Calling is the capability of you software application. In addition, it is adaptable to the needs of small businesses whether they are growing and expanding. And the best thing is that you are quickly connected with a person through chat.
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