Webex Calling
Cisco Systems, Inc.External reviews
657 reviews
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External reviews are not included in the AWS star rating for the product.
Account managers quickly assist with requests as needed
What do you like best about the product?
The Webex Calling support team is quite helpful as administrative training for future store implementations. It's also a great way to teach me how to better navigate what I need to accomplish.
What do you dislike about the product?
The truth is, my experience has been very positive. and Their customer service, quick onboarding and support were excellent, The only current downside I see is that it gets slow at times.
What problems is the product solving and how is that benefiting you?
We love the flexibility of how we can access our phone calls and it helps us implement our business continuation plan by allowing us to forward our phone calls remotely.
Webex Calling
What do you like best about the product?
Its integration with other Webex tools odcourse, such as Webex Meetings and Webex Teams.
What do you dislike about the product?
Bug fixes are not released in a timely manner.
What problems is the product solving and how is that benefiting you?
Brings together voice, video, messaging, and conferencing capabilities into a single platform.
Great cloud calling service, rich feature and easy to manage.
What do you like best about the product?
My favourite functionality of Webex Calling is queueing and agent managing. Every agent can belong to several queues and you can set login behaviour for every single one. But the best feauture is callback: a timeout can be set for people in queue after which the system asks "it's been X minutes since you've been in queue: if you want to hang up and be called back when it's your turn press 3". This way people don't have to hang on the phone wainting... I absolutely love this one!
What do you dislike about the product?
There's onestly nothing to dislike about this product: the softphone is good looking (and has support for multi line, unlike other products), phones are really good looking and onboarding is a breeze with the 12-digit code, call routing is rich-feautured... I personally like very much the platform.
What problems is the product solving and how is that benefiting you?
Great substitute for on-premise calling solution for those that don't require top-level complexity and don't want to manage on-premise hardware. Hardware support (CAPEX) is substitued by a convenient and easy to calculate on a per-user basis (OPEX) recurring billing.
Webex Calling
What do you like best about the product?
It displays call data, such as the number of calls you made and received, the duration of your calls.
What do you dislike about the product?
It has no dedicated mobile app for Webex Calling.
What problems is the product solving and how is that benefiting you?
Scalable phone system that can grow with your business.
Webex Calling
What do you like best about the product?
It can record your calls so that you can listen to them later or share them.
What do you dislike about the product?
It does not support VoIP phones. You can only use it with a regular phone.
What problems is the product solving and how is that benefiting you?
Helps improve your customer service by providing features such as call recording.
Powerful and an all-in-one solution for unified communication
What do you like best about the product?
The international calling capabilities of this tool are essential to our organisation for simplifying communication with customers and stakeholders globally. Its support for multiple types of devices is significantly helpful in ensuring that you can connect with colleagues and clients from any location and any device.
What do you dislike about the product?
Some employees in our company required prolonged training so as to fully understand the usability of webex calling. Updates on its user interface would make the experience more user friendly for new users.
What problems is the product solving and how is that benefiting you?
It has been a great platform that has transformed our phone system needs, communication and collaboration company wide. Its scalability and seamless integration with other tools has been very helpful in simplifying and streamlining communication.
Webex Calling
What do you like best about the product?
Its integration with other Webex tools odcourse, such as Webex Meetings and Webex Teams.
What do you dislike about the product?
Bug fixes are not released in a timely manner.
What problems is the product solving and how is that benefiting you?
Brings together voice, video, messaging, and conferencing capabilities into a single platform.
My exp with Webex Calling
What do you like best about the product?
The versatility of operation in any operating system, the fluidity that it has and the stability of the calls compared to the competition.
What do you dislike about the product?
In windows 10 it takes a long time when you open the application for the first time
What problems is the product solving and how is that benefiting you?
Having physical telephones is a problem of space, electrical energy and supplies that the company requires to account for, with this application everything is reduced to just a computer equipment which can have better features to have a better performance with the application
Remarkable platform for maximizing the impact of your business communications
What do you like best about the product?
Its integration with webex meetings and other Cisco tools have been invaluable in expanding its usability and enhancing collaboration throughout our organisation. Its robust infrastructure ensures it has immense scalability for our growing needs with increase in the number of users
What do you dislike about the product?
The process of implementing and onboarding webex meetings was quite complex and required technical expertise to set it up properly. The cost of acquiring and maintaining this tool could be reduced.
What problems is the product solving and how is that benefiting you?
With this tool we have been able to bridge geographical distances with colleagues across the globe. Through this tool we have been able to complete projects quicker and save on resources significantly.
Superb unified communication solution for modern workforces
What do you like best about the product?
One of my favourite features of webex calling is how it delivers high quality calls on a consistent basis enabling us to conduct clear meetings oftenly. I also like how this tool has integrated messaging capabilities which saves us time and resources that would have been used switching between different apps for calls and messages.
What do you dislike about the product?
More integrations with other third party tools would be helpful in making this tool more versatile and reliable, although it integrates very well with other cisco products.
What problems is the product solving and how is that benefiting you?
This tool has streamlined our communication by providing us with one consolidated platform for both our calls and messaging needs. It has been extremely reliable in enhancing remote work and collaboration.
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