Webex Calling
Cisco Systems, Inc.External reviews
657 reviews
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Webex Calling
What do you like best about the product?
You can set up a call immediately. You can see if participants are available. You can arrange group call. It is great Cisco product.
What do you dislike about the product?
At the beginning of using this product there were some software bugs, but with new releses they were eliminated.
What problems is the product solving and how is that benefiting you?
You do not need to have Cisco IP Phone on every desk. Webex Calling is reducing costs and efficiency.
There when you need it
What do you like best about the product?
I was at home and I found out that my phone was missing. I needed to announce that my phone was stolen. I had no land line.. but I remembered that I can make phonecalls from webex. That's when I opened my laptop and called. It also helps when you run out of battery on one of your devices.
What do you dislike about the product?
As a user, there's absolutly nothing to dislike. As a customer, the costs for certain regions are not very nice comparing to other vendors of similar services available in our country.
What problems is the product solving and how is that benefiting you?
We need for our company to keep records of our phone calls. It's easier with the integrated system of Webex calling and our Support Desk systems. It's also integrated with our CRM.
simplicity
What do you like best about the product?
easy communication with your team and speed in passing on information
What do you dislike about the product?
depending on the network may have poor performance
What problems is the product solving and how is that benefiting you?
easy communication with the team and agility in communication
webex bridges people to communicate faster and in real time.
What do you like best about the product?
so far webex calling made a significant impact in setting up real time meeting with company counterpart.
What do you dislike about the product?
none so far. and not experinced any downside using this platform.
What problems is the product solving and how is that benefiting you?
is designed to be an all-in-one collaboration platform that allows organizations to manage their calling, messaging, and meeting needs conveniently.
Webex Callin
What do you like best about the product?
The most helpful feature is the ability to integrate into our current CUCM, this allowed users to seemlessly transition to remote work and not having to relearn a phone system
What do you dislike about the product?
There are times where call quality isnt at its best but cant exactly pin this on Webex
What problems is the product solving and how is that benefiting you?
Being able to have VOIP for end users
Webex Calling - One of the best cloud calling solution
What do you like best about the product?
Its powerful yet flexible cloud-based phone system which makes adding new users and managing devices very easy. The user-friendly interface makes it easy to use and the voice and service quality is awsome.
What do you dislike about the product?
The call routing feature can be better in terms of service and efficiency. The notifications are buggy sometimes which can be annoying. Customer support should be a little more responsive in a timely manner.
What problems is the product solving and how is that benefiting you?
The best thing I found about Webex Calling is its flexibility to add and manage multiple users. It is very easy to use yet full of pro features which makes is one of the best available solutions.
Great upgrade to traditional PBX network
What do you like best about the product?
We've replaced Webex calling with PBX based traditional phone system that was running on CISCO call manager. It was a very smooth and seamless integrations and was easy to implement.
What do you dislike about the product?
Sometimes call may get dropped or can't hear the ringing
What problems is the product solving and how is that benefiting you?
Move phone system from traditional PBX to VoIP. That was a hugh cost saving initiative and need less resources to manage the system
Webex Calling is enterprise-ready fully featuring calling platform
What do you like best about the product?
Webex Calling is available in a significant number of global markets. It is a fully featured, enterprise-ready telephony platform. The phone models are well-made, rock-solid devices. Softphone apps are equally useful tools. One of the coolest features is a "pull call" feature, allowing live calls to be moved seamlessly from physical to softphones. Support is excellent and can pull full SIP logs for troubleshooting. The Control Hub is constantly being improved with customer suggestions. Minimal downtime even when the Webex messaging cloud sees issues (which is rare).
What do you dislike about the product?
The legacy of Broadcloud as the base for Webex Calling is still evident in the User Portal, though this is being improved. Some Control Hub updates are implemented without warning, so there can sometimes be some admin headaches.
What problems is the product solving and how is that benefiting you?
They are actively pursuing new markets globally. They have a agile development process for implementing new features. It's clear Cisco is spening a lot of money improving Webex Calling.
Cisco Partner using Webex Calling
What do you like best about the product?
We migrated from on-prem CUCM and discovered Webex Calling is a great solution. One of the best things is being cloud-based, significantly simplifying the infrastructure.
What do you dislike about the product?
Webex Calling Plan is unavailable in my country (Brazil), so this can be improved. Compatibility with older devices such as 3905 would also be nice to have. Features such as Billing/CDR/Usage Reports could also be improved.
What problems is the product solving and how is that benefiting you?
We moved to a smaller office so there isn't much room for physical gear anymore. So, being able to use as much Cloud solutions as possible is a huge benefit as it saves physical space, power, and simplifies our internal IT operation as well.
centralized view
What do you like best about the product?
single app and management with detailed information about organization usage and user view.
What do you dislike about the product?
nothing but a little bit about app usage. it is moving fast but using lot of BW.
What problems is the product solving and how is that benefiting you?
management service is fully solved by using webex calling. it helps us to rely o cisco webex team to support us.
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