Webex Calling
Cisco Systems, Inc.External reviews
657 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless, Secure Calling Anywhere with Webex
What do you like best about the product?
Webex is great because it make phone calls really easy and flexible and the team can call anywhere from internet using phone or application smoothly. It is also very secure and reliable.
What do you dislike about the product?
Webex calling sometimes feel a bit old fashioned and a little clunky when we compare to other system. It is also a little bit higher in terms of costing and it can be tricky when we are trying to integrate it with non cisco phone.
What problems is the product solving and how is that benefiting you?
Webex Calling has helped our team to work from any where around the work. It has also allowed us to hire employee across Globe with work from home feature.
Dependable cloud phone system that keeps my team connected!
What do you like best about the product?
I like how Webex Calling makes it easy for our team to handle calls from anywhere. Whether we’re working from home or traveling we still get reliable voice service. The mobile and desktop apps sync our voicemail and call history which keeps things consistent. Also the integration with our wider Webex Meetings and chat tools means we don’t jump between multiple systems.
What do you dislike about the product?
Onboarding new users can be a little slow and the pricing for small teams feels a bit high compared to some alternatives. Also the reporting features are ok but could be more detailed for call analytics.
What problems is the product solving and how is that benefiting you?
We used to switch multiple service providers for desk phones and remote workers which caused delays and cost. Webex Calling unified our voice system in the cloud and made it straightforward to manage users and features from one portal. This improved our team’s responsiveness and reduced our telecom overhead.
Effortless Call Management with Intuitive UI and Seamless Integration
What do you like best about the product?
It's an easy-to-integrate call management solution, ideal for organizations of all sizes. It's user interface is very intuitive and requires no training. I appreciate that it has efficient call monitoring systems and also offers services like instant messaging.
What do you dislike about the product?
It provides a wonderful experience to all its users, thanks to its simple implementation and virtually unlimited customization options. I haven't had any problems, so I have nothing negative to say about this platform.
What problems is the product solving and how is that benefiting you?
We have adopted Webex Calling for our customer and internal communications, and it integrates smoothly into both settings. I would strongly recommend it to anyone in need of a dependable teleconferencing solution.
Empowers Remote Work, But Requires Strong Internet and Some Learning
What do you like best about the product?
What I appreciate most about this software is the ability to receive office calls from any location, which is essential for the effectiveness of our remote work setup. In addition, the call recording and visual voicemail features not only enhance our management capabilities but also serve as vital tools that bolster our security and help us maintain regulatory compliance.
What do you dislike about the product?
It is important to mention that call quality is highly dependent on the strength and stability of your internet connection. Additionally, the deep integration with Webex Meetings and messaging means there is a learning curve before you can take full advantage of everything the platform offers.
What problems is the product solving and how is that benefiting you?
This platform has enabled me to maintain secure and consistently reliable communication with my clients, which has enhanced the quality of our interactions. Thanks to its unified cloud architecture, I am no longer tied to the office; I can now handle important calls and meetings from anywhere, enjoying full functionality.
Easy Communication Platform
What do you like best about the product?
What I appreciate most about Webex Calling is its straightforward user interface, which makes it accessible for both technical and non-technical users. Additionally, the video and audio quality remain consistently good even during long conversations, making it suitable for everyday use.
What do you dislike about the product?
One drawback of Webex Calling is that occasional updates can temporarily disrupt workflows or change familiar layouts, which might frustrate users who value consistency. While the interface is generally easy to use, some deeper configuration options are hidden, making advanced setup less productive. The mobile app also lags slightly behind the desktop version in terms of performance and features.
What problems is the product solving and how is that benefiting you?
The challenge of managing communications across different platforms by unifying calling, messaging, and meetings in one solution used for mainly teams connect, reducing missed calls and improving response times. The cloud-based setup allows for easy remote access and consistent performance making collaboration more efficient and reliable, helping to track every message, calls in my daily life.
Reliable and Feature-Rich Calling Solution—Slightly Heavy on Low Bandwidth
What do you like best about the product?
What I appreciate most about Webex Calling is its dependable call quality and the seamless way it integrates with other collaboration tools, making communication feel effortless. Additionally, I find it to be highly secure and straightforward to manage, providing a consistent experience for users whether they are working remotely or in the office, and across all devices.
What do you dislike about the product?
One aspect I find less appealing about Webex Calling is that it sometimes feels a bit sluggish or demanding on system resources, particularly when using a lower bandwidth connection.
What problems is the product solving and how is that benefiting you?
Webex Calling has eliminated the inconvenience of switching between various communication apps by bringing calls, messages, and meetings together in a single platform. This integration has made my daily workflow noticeably smoother and more dependable, particularly when I’m working remotely or collaborating with several teams.
Effortless Team Collaboration with Classic PBX Features
What do you like best about the product?
It is very easy to use communication platform which simplifies calling and colloboration of team from any location with traditional PBX capabilities like voice mail and call forwarding
What do you dislike about the product?
It does lack granular control and customization with limited capabilities for troubleshooting which only requires cisco support and that can be a little bit time consuming during peak hours.
What problems is the product solving and how is that benefiting you?
It has provided my team to work from home during long hours which which has increased the productivity .
Simple and Handy for Daily Work Calls
What do you like best about the product?
I like how simple it is to make and receive calls from anywhere, whether I’m on my laptop or phone. The call quality is usually great, and it’s nice having everything (chat, meetings, calls) in one place.
What do you dislike about the product?
It’s reliable overall, but the user experience could be smoother. Sometimes there’s a small lag or glitch that interrupts calls.
What problems is the product solving and how is that benefiting you?
Webex Calling helps our team stay connected even when we’re not in the office. We don’t have to rely on personal numbers anymore, and it keeps all our work calls organized in one place.
Seamless Cloud Calling with Great Features, Minor Setup Hurdles
What do you like best about the product?
Webex Calling is user-friendly, reliable, and cloud-based, which makes it ideal for remote and hybrid teams. I appreciate how seamlessly it integrates with Webex Meetings and Messaging, allowing calls, chats, and meetings to flow together effortlessly. The voice quality is excellent, and features such as call routing, voicemail-to-email, and mobile support add a great deal of convenience.Its scalability , security , and minimal IT administration requirements make webex callinf a strong and viable solution for wokrplaces today.
What do you dislike about the product?
While Webex Calling offers robust capabilities, there are a few drawbacks to consider. The service depends greatly on a reliable internet connection, which means that call quality may suffer if connectivity is poor. Its advanced features and initial setup can be somewhat confusing, especially for newcomers or smaller IT teams. Compared to traditional PBX systems, the customization options are also more limited. Furthermore, resolving certain issues may require assistance from Cisco support, which can sometimes delay the resolution process. Despite these points, I find these to be relatively minor trade-offs for the benefits of a cloud-based calling solution.
What problems is the product solving and how is that benefiting you?
Webex Calling addresses the limitations of traditional phone systems by offering a cloud-based platform that brings together calling, messaging, and meetings. This solution enables businesses to lower expenses, boost productivity, and accommodate remote or hybrid work by allowing employees to make and receive calls from any location. Its straightforward scalability, dependable call quality, and support for mobile devices help ensure smooth communication and collaboration among teams and offices.
Intuitive Interface and Great Team Management, But Needs Better Reports and Stability
What do you like best about the product?
I've been consistently impressed by its intuitive interface, the tool has many useful features. I like the ability to manage teams, this has improved our response rate. It allows me to provide my clients with the best experience.
What do you dislike about the product?
It would be more useful if the reports provided additional context, as there are times when the call quality is not ideal. I also find myself wishing for more advanced features, since the app does crash from time to time.
What problems is the product solving and how is that benefiting you?
This has been ideal for managing everything on one device. The platform is straightforward and intuitive, making it simple to keep calls separate. I appreciate how easy it is to reach my contacts, as it really helps me stay organized when reaching out and communicating.
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