Webex Calling
Cisco Systems, Inc.External reviews
657 reviews
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Just okay
What do you like best about the product?
It got the job done when needed. It helped me have a job so can't really hate it too much
What do you dislike about the product?
The amount of times I was unable to log in or severs were down.
What problems is the product solving and how is that benefiting you?
Placing orders and being able to clock in on time half of the time.
Recommendations to others considering the product:
Make sure your internet is tip top because my appliyof Cisco calling would always crash mid calls.
CISCO Calling is what you need.
What do you like best about the product?
All of our Phones at work are CISCO . Cisco provides great Phone Service. It is secured, easy to work with and the Call Quality is great. So far we had not anny Outages. Great Compny with great Quality Products.
What do you dislike about the product?
I do not have to say anything negative about CISCO calling as I not yet have encountered a problem. Great Product
What problems is the product solving and how is that benefiting you?
Client Callings, Product Callings, Ordering, Internel and External Calls.
Simple and easy for reports
What do you like best about the product?
Easy way to push pull all of the reports needed for AHT, ART, and SLAs.
What do you dislike about the product?
The interface could be a little more intuitive. It seems like the UI/UX needs a good facelift to be up to par with other software platforms.
What problems is the product solving and how is that benefiting you?
Calls inbound/outbound, and reporting around each.
Recommendations to others considering the product:
You need to have a good IT staff on hand to maintain. Cisco was great to help get up and running, but the support wasn't too great going forward.
Great tool for multiple phone line industry
What do you like best about the product?
Cisco calling is great for our call center atmosphere. Although we do not have a large call center, we love features like being able to connect with calls to the appropriate person or representative. The automated attendants, audio, video and conference calls are a necessity.
What do you dislike about the product?
There have been outages in the past that take a while to recover fro and can pretty much stop business. It is rare but has a poor effect.
What problems is the product solving and how is that benefiting you?
Cisco has allowed us to perfect our calls and maintain professionalism. It helps us to track and monitor call control as well.
Amazing product
What do you like best about the product?
The best product you can think off. It works grest
What do you dislike about the product?
Nothing. I do not have any complaints about it.
What problems is the product solving and how is that benefiting you?
it works great in my company. Everyone loves it .
Best phones out there!
What do you like best about the product?
I love that we don't have to transfer numbers or move agents around when they leave or move offices. They can literally plug there phone in anywhere and get service and their number stays with them. Plus I have never had any technical issues with phone!
What do you dislike about the product?
The look of the phone is so boring lol!!
What problems is the product solving and how is that benefiting you?
Our agents are able to customize so much.
Cisco is the best
What do you like best about the product?
Cisco provides easy, reliable and secure calling.
What do you dislike about the product?
There is nothing I dislike about Cisco Calling. I've used it for years without trouble.
What problems is the product solving and how is that benefiting you?
We used Cisco Calling for conference calls, voicemail and daily calls at work. It's simple to use. Even the call forwarding and checking your voicemails from home are easy to use.
Recommendations to others considering the product:
If you're on the fence about Cisco Calling, I highly recommend you switch. I've use Cisco Calling and Avaya. Cisco is definitely easier to use. Even our less tech savvy employees are able to use it without troubles.
Dependable soft phone service
What do you like best about the product?
The capability to use the phone system remotely. Dependable and great sound quality.
What do you dislike about the product?
No big issues with it. Occasionally laggy in the calling but resolved by a reboot.
What problems is the product solving and how is that benefiting you?
Ability to answer and make calls remotely using the in office phone.
Cisco Phone
What do you like best about the product?
The calls come right into your queue and they are easy to answer quickly. Easy logout and easy login.
What do you dislike about the product?
Sometimes, the system will go down out of nowhere and you have to log back in or it gets frozen.
What problems is the product solving and how is that benefiting you?
Receiving CS Calls
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