Webex Calling
Cisco Systems, Inc.External reviews
657 reviews
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External reviews are not included in the AWS star rating for the product.
Simple and Seamless Communication, But Limited Customization
What do you like best about the product?
What I like about Webex Calling is its simplicity with excellent communication capabilities by enabling seamless connection with peers. It also supports Cisco IP phone with comprehensive PBX features such as virtual receptionist and personalized voice mail.
What do you dislike about the product?
Webex Calling lacks granular control and customization option which may limit business needs.
What problems is the product solving and how is that benefiting you?
the mail problem it is solving is that it enables remote and hybrid work supports by making and receiving call from any where with stable internet connection .
Great Features, Web UI enhancemnet and Steep Learning Curve
What do you like best about the product?
Webex Calling seems similar to zoom calling, however ui part still needs more user friends. Personally at first glance, it is quiet harder to navigate and use features that it has but once you use frequently it becomes easier to use.
What do you dislike about the product?
Mostly using web version in some browsers, it looks and feels outdated.
What problems is the product solving and how is that benefiting you?
It is easier to use multiple features at a same time like call forwarding and voicemail.
Intuitive Call Management with Helpful Features, But Needs More Customization
What do you like best about the product?
I really appreciate how simple it is to organize calls, which makes it straightforward to keep calls and messages separate. The interface is clean and intuitive, and I especially like being able to add multiple users to my account. There are plenty of features that are genuinely helpful, and the apps function exactly as expected.
What do you dislike about the product?
I think it would be really helpful if read receipts were available. I also wish there were more advanced customization options to tailor the experience. Occasionally, I notice errors appearing in the activity tab.
What problems is the product solving and how is that benefiting you?
It's allowed us to communicate with our customers like never before, it's made a significant difference in improving communication. It's the best phone system we've ever used, it helps me stay on top of customer communication.
Unified Collaboration Made Easy, But Dependent on Strong Internet
What do you like best about the product?
I appreciate Webex Calling for its unified collaboration features. It simplifies my interactions with customers by bringing together calling, messaging, and file sharing within a single application that I can access from anywhere and on any device. Additionally, its built-in security provides reliable and seamless communication.
What do you dislike about the product?
The primary drawback is its strong reliance on a stable, high-quality internet connection. If the network is unstable, it can significantly affect the service, leading to unexpected interruptions or even outages in communication.
What problems is the product solving and how is that benefiting you?
Webex Calling has allowed me to make a significant improvement in the customer experience. It has made my work easier by transforming a basic call into a comprehensive, instant meeting, which has led to increased trust and a higher quality of service for my customers.
Reliable, Seamless Calling with Minor Hiccups for New Users
What do you like best about the product?
What I like best about Webex Calling is its reliability and seamless integration with other collaboration tools in the Webex ecosystem. The call quality is consistently clear, even when working remotely, and the transition between desktop and mobile devices is smooth and intuitive. I also appreciate the ease of managing calls, voicemails, and settings from one unified interface. The platform feels secure, user-friendly, and well-suited for both internal and external communication. It really simplifies day-to-day collaboration without the technical hiccups that often come with other calling solutions.
What do you dislike about the product?
While Webex Calling is a solid and reliable platform, there are occasional delays when switching between networks or devices, which can momentarily affect call continuity. The interface, though comprehensive, can feel a bit overwhelming for new users due to the number of settings and options available. Additionally, the mobile app could be more responsive at times—especially when joining calls from low-bandwidth environments. These are minor issues, though, and don’t take away from the overall positive experience.
What problems is the product solving and how is that benefiting you?
Webex Calling has helped streamline communication across distributed teams by bringing all calling, messaging, and meetings into a single, unified platform. It eliminates the dependency on desk phones and traditional PBX systems, making it easier to stay connected from anywhere. The ability to transfer calls seamlessly between desktop and mobile ensures flexibility during remote or hybrid work. It has also reduced missed calls and improved responsiveness with features like call forwarding, voicemail-to-email, and presence visibility. Overall, it’s made communication more reliable, efficient, and aligned with how modern teams work.
Reliable, Scalable Cloud Calling—Great for Modern Enterprises but Requires Careful Setup
What do you like best about the product?
What I like best about Webex Calling is how seamlessly it integrates enterprise-grade voice capabilities with collaboration tools in one unified platform. The solution stands out for three main reasons:
Reliability and Call Quality – Webex Calling’s cloud‑based architecture, powered by Cisco’s global data centers, delivers consistently clear, high‑quality audio with minimal downtime or disruptions.
All‑in‑One Management via Control Hub – The centralized Control Hub makes administration straightforward. It allows easy setup, provisioning of users, and real‑time monitoring, ideal for managing large deployments efficiently.
Flexibility for Hybrid Work – Employees can make and manage business calls from any device—desk phones, laptops, or mobile—while maintaining the same business number, which is critical for hybrid and remote teams.
Reliability and Call Quality – Webex Calling’s cloud‑based architecture, powered by Cisco’s global data centers, delivers consistently clear, high‑quality audio with minimal downtime or disruptions.
All‑in‑One Management via Control Hub – The centralized Control Hub makes administration straightforward. It allows easy setup, provisioning of users, and real‑time monitoring, ideal for managing large deployments efficiently.
Flexibility for Hybrid Work – Employees can make and manage business calls from any device—desk phones, laptops, or mobile—while maintaining the same business number, which is critical for hybrid and remote teams.
What do you dislike about the product?
Heavy Dependence on Strong Internet Connectivity – Call quality and reliability can drop noticeably when bandwidth is limited, making a stable, high-speed internet connection essential for smooth performance.
Limited Granular Control and Customization – The platform prioritizes simplicity but restricts deeper configuration options, which can frustrate administrators who need more advanced call routing or custom feature settings.
Complex Setup and Configuration – Initial deployment, number porting, and configuring certain features (like SMS or call queues) can be unnecessarily technical and time-consuming, even for experienced IT teams.
Limited Granular Control and Customization – The platform prioritizes simplicity but restricts deeper configuration options, which can frustrate administrators who need more advanced call routing or custom feature settings.
Complex Setup and Configuration – Initial deployment, number porting, and configuring certain features (like SMS or call queues) can be unnecessarily technical and time-consuming, even for experienced IT teams.
What problems is the product solving and how is that benefiting you?
Webex Calling is solving the problem of outdated, costly, and inflexible on-premises phone systems by moving communications into the cloud. This benefits me and my organization by:
Enabling staff to make and receive business calls from anywhere, which supports hybrid and remote work arrangements and improves overall flexibility.
Reducing IT overhead by eliminating the need to maintain physical PBX hardware results in lower maintenance costs and easier scalability as the business grows.
Providing enterprise-grade security, reliability, and integration with collaboration tools (like messaging and video), which ensures business communications remain professional, resilient, and efficient regardless of user location.
Enabling staff to make and receive business calls from anywhere, which supports hybrid and remote work arrangements and improves overall flexibility.
Reducing IT overhead by eliminating the need to maintain physical PBX hardware results in lower maintenance costs and easier scalability as the business grows.
Providing enterprise-grade security, reliability, and integration with collaboration tools (like messaging and video), which ensures business communications remain professional, resilient, and efficient regardless of user location.
Flexible, Intuitive Tool with Powerful Analytics and All-in-One Communication Features
What do you like best about the product?
I appreciate how easy it is to implement, as well as its impressive flexibility. The user interface is intuitive and straightforward, so no training is necessary. Additionally, the customization options seem almost limitless. I also value the comprehensive reporting and analytics features, which help us refine our business support and growth strategies.
What do you dislike about the product?
I have no complaints about this tool. It has offered us a range of services, including instant messaging, a call center, and an autodialer, all integrated into a single system.
What problems is the product solving and how is that benefiting you?
Within our organization, handling physical phones had grown increasingly challenging and costly, prompting us to look for a more sustainable alternative. Webex Calling has provided that solution and even more, with its extensive global reach and the flexibility of unlimited deployment.
Complete business phone system with a modern call center, all in one system
What do you like best about the product?
I appreciate that it functions seamlessly across all my devices, ensuring uninterrupted communication. Its cloud-based design and easy accessibility make it especially useful for collaborating with remote teams, and I’ve found the voice quality to be excellent.
What do you dislike about the product?
It has been an exceptional platform that improves out teams' connectivity and productivity, it's always available and easy to scale. I have nothing negative to say, it has ensured seamless communication across all device (both mobile and web)
What problems is the product solving and how is that benefiting you?
This solution enables us to move away from traditional telephone systems by providing efficient and dependable call management services. It is adaptable to individual requirements, operates smoothly, and supports global connectivity. Additionally, it includes a wide range of features that make it a comprehensive package, such as an autodialer for handling priority calls.
Seamless Setup, Handy for Laptop Calling
What do you like best about the product?
I find Webex Calling incredibly handy as it offers ease of use and accessibility. Setting it up was surprisingly simple, which was a pleasant surprise given my initial perception of its complexity. The call quality is notably better than standard network providers, and the feature allowing quick setup of contact groups is very useful, enabling me to efficiently dial key contacts directly from my laptop or phone.
What do you dislike about the product?
I would like to see a more directed initial setup experience that highlights the existing functionalities in Webex. I wasn't fully aware of all its capabilities initially, and it was only through a colleague's input that I began utilizing it. Without that guidance, I might not have discovered how useful Webex Calling can be.
What problems is the product solving and how is that benefiting you?
Webex Calling streamlines my calls directly from the laptop with ease of use and better quality than typical networks, saving me from using my phone.
Reliable and Easy-to-Use Cloud Calling Solution
What do you like best about the product?
What I like most about Webex Calling is its seamless integration with other Cisco collaboration tools like Webex Meetings and Webex App. The call quality is consistently reliable, even with larger teams spread across different regions. The interface is user-friendly, and switching between devices (desktop, mobile, or desk phone) is smooth, which makes it very convenient for hybrid or remote work setups.
What do you dislike about the product?
One limitation is that advanced reporting and analytics could be more detailed—especially for organizations that want granular insights into usage and performance. The mobile app, while generally good, can sometimes feel slightly less responsive compared to the desktop experience. Also, while integration with other Cisco tools is excellent, integration with third-party applications could be more streamlined.
What problems is the product solving and how is that benefiting you?
Webex Calling has helped solve the challenge of maintaining reliable communication across a hybrid workforce. Instead of relying on traditional PBX systems or multiple fragmented tools, everything is centralized in one secure cloud-based platform. It eliminates downtime and simplifies device management, making it easier for our team to stay connected whether they’re in the office, working remotely, or on the move. The solution has reduced costs associated with maintaining on-premise telephony and increased flexibility for scaling users up or down as needed.
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