Webex Calling
Cisco Systems, Inc.External reviews
657 reviews
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Webex calling is a WIN!
What do you like best about the product?
I like that I can be on many devices and have t he same user experience.
What do you dislike about the product?
None I can think of. We have been very pleased with the implementation.
What problems is the product solving and how is that benefiting you?
Standard global dial plan, interoffice dialing globally.
On-prem calling still the best for large enterprises
What do you like best about the product?
Flexibility; cost-savings.
Call Quality.
Large number of different endpoints.
Call Quality.
Large number of different endpoints.
What do you dislike about the product?
Difficulty of upgrades.
Difficult to add third party devices.
Monolithic changes / patches required
Difficult to add third party devices.
Monolithic changes / patches required
What problems is the product solving and how is that benefiting you?
Bringing a global company together.
Ability to have contact center agents in the US, EMEA and Russia all working together
Ability to have contact center agents in the US, EMEA and Russia all working together
Cisco Calling
What do you like best about the product?
Active/Active architecture options, variety and selection of endpoint
What do you dislike about the product?
The CIsco administration UI is dated and could use an update similar to UCCE 12 admin console updates. Improvements and operational and analytics capabilities would be a big plus.
What problems is the product solving and how is that benefiting you?
Cisco calling is providing a rich feature set for video endpoints, mobile devices and both cloud and on-prem capabilities.
Good Voip Experience
What do you like best about the product?
With a good internet connection, the voip experience with Cisco is authentic. The quality of voice is also great, and with the management systems provided by Cisco, it makes administrators easily configure and manage the systems.
What do you dislike about the product?
There can definitely be improvements in the web design.
What problems is the product solving and how is that benefiting you?
Our phone systems and contact center
Simple, reliable and scalable
What do you like best about the product?
The ease of deployment, end user adoption and implementation made this the ideal solution for the SMB sized customers we service. The customer appreciated that we could still bring in a best of brand service for what their size and budget required.
What do you dislike about the product?
At the time, the lack of local, traditional, analog services for backup.
What problems is the product solving and how is that benefiting you?
Keeping Cisco relevant in the smaller type companies, offices.
Happy Customer
What do you like best about the product?
I like Cisco because I have a Cisco network and it works well to keep both under the same vendor. There are lots of different companies that integrate seamlessly with Cisco products.
What do you dislike about the product?
I dislike the confusing licensing that Cisco is constantly changing.
What problems is the product solving and how is that benefiting you?
We’re delivering calls in a reliable consistent manner
Solid system and support
What do you like best about the product?
The stability of the platform coupled with the support provided by Cisco is great
What do you dislike about the product?
Sometimes Cisco lacks native tools that would make the work easier for IT and business
What problems is the product solving and how is that benefiting you?
We are using Cisco for call routing and UCCE for our call centers
Everyday user of Jabber
What do you like best about the product?
As a remote user who is always connected, I appreciate the ability to switch between hard and soft phone, and call through my laptop
What do you dislike about the product?
Sometimes I have a hard time disconnecting calls as there’s no obvious “end call” button on the jabber window
What problems is the product solving and how is that benefiting you?
Being connected across all devices enables consistent experience and connectivity
excellent experience
What do you like best about the product?
call quality is outstanding. never have any issues and have not for years
What do you dislike about the product?
This is probably due to the age of the phones but I am not sure we have the latest techology
What problems is the product solving and how is that benefiting you?
excellent call quality, durability of the devices, no issues at all
My review
What do you like best about the product?
I enjoy Broadsoft GUI ease of use. The interaction of SPA phones with CIsco switch and CDP.
What do you dislike about the product?
I am not sure what to answer on this section. I do not currently have any issues.
What problems is the product solving and how is that benefiting you?
I am not sure what to answer on this section. I do not currently have any issues.
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