Webex Calling
Cisco Systems, Inc.External reviews
657 reviews
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External reviews are not included in the AWS star rating for the product.
Video conference app with niche capabilities
What do you like best about the product?
for business purposes, end to end security
What do you dislike about the product?
customisation features and capabilities are limited.
What problems is the product solving and how is that benefiting you?
cloud solutions,
networking,
conference calling
networking,
conference calling
Smart and Convenient
What do you like best about the product?
It can manage a large audience and super convenient to use
What do you dislike about the product?
The control needs to be accessed again when moving from one document to another
What problems is the product solving and how is that benefiting you?
Having convenience in having calls with customera
Seamless and scalable cloud telephony solution
What do you like best about the product?
Webex Calling offers a seamless and scalable cloud telephony solution that's tightly integrated with Cisco’s collaboration tools. The interface is user-friendly, and it works well across devices — desktop, mobile, and desk phones. Call quality is consistently clear, and features like voicemail to email, auto-attendant, and call forwarding are easy to manage from the admin portal.
What do you dislike about the product?
Initial setup and migration from legacy systems can be a bit complex without proper Cisco partner support. Also, the control hub could be more intuitive for non-technical admins. Occasionally, there's a lag in updates syncing between Control Hub and devices.
What problems is the product solving and how is that benefiting you?
Eliminates Infrastructure Complexity like We no longer need to maintain traditional on-premises PBX systems. This reduces hardware costs, simplifies management, and frees up IT resources for other priorities and Enables Seamless Hybrid Work also Integration with Webex Meetings, Messaging, and third-party platforms like Microsoft Teams or CRM tools creates a unified communication experience, boosting productivity and reducing context switching
In my company we moved from an analog PBX to Webex Calling
What do you like best about the product?
We appreciated the quality of the Webex devices. the platform is stable and is managed through a cloud portal from which it is possible to perform the necessary configurations. The entire system is in the cloud and this makes implementation easy and management fast and without downtime. We also appreciated the integration with Microsoft 365, from which we import users to Webex. We use webexc every day for our telephone communications.
What do you dislike about the product?
being a cloud platform you do not have total management of the configurations on the devices. Some configurations are locked. Opening support tickets is sometimes slow and first level support is not always very prepared
What problems is the product solving and how is that benefiting you?
Being a cloud platform we don't need on premise appliances, and the call reporting works well
Seamless Transition from Desktop App to Mobile App
What do you like best about the product?
The seamless transition of the meeting between desktop app and mobile app. Integration is top notch
AI assistant. Summary of meeting.
AI assistant. Summary of meeting.
What do you dislike about the product?
Occasional Lag in response. Meeting summary can be improved
What problems is the product solving and how is that benefiting you?
Webex calling makes communication smoother across teams and helps us respond to customers faster. It's easy to use and keeps everyone connected, no matter where they are.
WebEx calling - Unified Communication Experience
What do you like best about the product?
WebEx calling is helpful communication application through which we can make/receive calls, send messages, and join meetings from a single app on any device.
Seemless integration with Cisco devices, webEx Meetings
Seemless integration with Cisco devices, webEx Meetings
What do you dislike about the product?
Call quality and reliability depend heavily on network conditions and bandwidth.
Some advanced telephony features (used in industries like call centers) may not be fully supported out of the box.
Some advanced telephony features (used in industries like call centers) may not be fully supported out of the box.
What problems is the product solving and how is that benefiting you?
Cloud-Based (No On-Premises Hardware) :
Reduces the need for PBX hardware and maintenance.
Easily scalable across multiple locations.
Reduces the need for PBX hardware and maintenance.
Easily scalable across multiple locations.
I can do business calls effortlessly from my laptop
What do you like best about the product?
I like the way that Webex Calling slots in to fit with our current Webex suite very well. I am able to make and receive calls through my computer or mobile app so that it is very convenient to work remotely. I also continuously experience a high-quality phone connection despite the fact my internet connection is not at 100 percent. Visual voicemail is a real time-saving feature that enables me to peruse messages in no time rather than listen to all of them. It actually makes the business communication highly effective.
What do you dislike about the product?
In certain cases, the process of setting up new users is slightly hard to help out. When getting started there are many settings to configure. Sometimes, I get delay when picking a call. It is normally only a second yet it may be discernable. Even mobile app consumes more battery of my phone than other apps I have installed.
What problems is the product solving and how is that benefiting you?
Previously we used to use an ancient desktop phone system, which made us desk bound. When one was working away or travelling, making or receiving business calls was hard. Today Webex Calling allows me to carry my business line along with me everywhere I go. I am able to make and receive calls uninterrupted in my laptop or mobile phone. This implies that, I no longer miss an important call of a client when I am out of the office. It has increased flexibility and responsiveness of our team by a huge degree.
Solid calling system for remote teams!
What do you like best about the product?
I liked its stable and works well even when our team is spread across different cities. We have been using it for client calls, team standups, and support check ins. Call quality has been mostly clear, and we like that it connects smoothly with other Cisco tools. It also keeps our communications more centralized instead of mixing different apps.
What do you dislike about the product?
The interface can feel a bit dated and not as intuitive as some others. Sometimes settings are buried a bit deep, especially for non technical users.
What problems is the product solving and how is that benefiting you?
We needed a calling tool that worked across time zones and didn’t depend on mobile phones or personal accounts. Webex Calling helped us make our client communications more professional and trackable. It’s also easier to onboard new hires since everything stays within one ecosystem.
No issues for the past 2 years - much improved product!
What do you like best about the product?
It is now my primary meeting platform choice - it has become much more reliable over the past few years - i have not had an issue in 2 years now!
What do you dislike about the product?
i dont like the AI assistant readout when turning on this feature - its very loud and off putting in a meeting
What problems is the product solving and how is that benefiting you?
easy to use - meet customers across the world
Using Webex Calling Via Internet
What do you like best about the product?
Just search email address and call via internet.
Easy to implement and install on mobile and laptop.
integrate with OS of diffewrent version.
Customer support for assistance.
call day and night with webex connectivity
Can call daily
Easy to implement and install on mobile and laptop.
integrate with OS of diffewrent version.
Customer support for assistance.
call day and night with webex connectivity
Can call daily
What do you dislike about the product?
other parties must signin webex account
internet connectivity for cummuncation.
internet connectivity for cummuncation.
What problems is the product solving and how is that benefiting you?
communicate with construction site progress and manpower updates.
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