The vendor who supports me uses Webex for technical support. They set up Webex, and we are able to connect with each other. Some people use Webex to do sales pitch presentations for various solutions. They send me a Webex link, and I can join and have our conversation.
Webex Calling
Cisco Systems, Inc.External reviews
657 reviews
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External reviews are not included in the AWS star rating for the product.
Webex as a connecting platform
What do you like best about the product?
Active speaker focus is my favourite about webex
What do you dislike about the product?
It lags sometimes and I had to restart the application all over again
What problems is the product solving and how is that benefiting you?
It helped connecting with people on the other part of India and had many meetings through WebEx like specification meetings, supplier issue handlings, process review virtually over Webex
Feedback
What do you like best about the product?
Provides security from the unauthorised persons .. fast and reliable
What do you dislike about the product?
When the desktop is turned on this app starts on its own and even after removing it from startup apps in the setting , it starts automatically...
Also the interface is also not very beginner friendly ..
Not preferred for personal usee
Also the interface is also not very beginner friendly ..
Not preferred for personal usee
What problems is the product solving and how is that benefiting you?
Interaction , interviews
Webex very good for working in Teams
What do you like best about the product?
Easy to add in webex calling , easily connected to each other.
What do you dislike about the product?
Giving slow response while calling, very poor user experience.
What problems is the product solving and how is that benefiting you?
Slow responding , Not showing proper live status message or active status, last active not showing proper
Feature-Rich Platform for Daily Business Callls
What do you like best about the product?
One standout feature of Webex calling is its integration with mobile devices, which allows our team to make and receive calls from anywhere, ensuring flexibility for hybrid work and efficient customer support. Also, the call analytics dashboard is also highly useful.
What do you dislike about the product?
The admin portal could use more customization options to set user permissions or configure call flow rules.
What problems is the product solving and how is that benefiting you?
Webex Calling has significantly enhanced our ability to manage calls for multiple departments. It has replaced the need for separate phone system across teams.
Perfect for what I need
What do you like best about the product?
Ease of use and a huge amount of features I can use for all occasions
What do you dislike about the product?
Sometimes it can get confusing with all of the features. If something goes wrong it's difficult to figure out what to fix.
What problems is the product solving and how is that benefiting you?
Connecting with colleagues with ease and in a number of different situations.
Webx help in meeting
What do you like best about the product?
Webx is smooth in meeting it is lag free and it is not jagering
What do you dislike about the product?
The ui is confusing sometimes and but with times I use to it
What problems is the product solving and how is that benefiting you?
It solve low laggy calls problem
Webex Calling working from home
What do you like best about the product?
I work from home full time and appreciate being able to make calls without having to have a physical phone at my house. I use the Webex suite for all of my calling and it has 100% of the features that I need to get my work done.
What do you dislike about the product?
As with all things Cloud there have been times that I could not register to the Webex Cloud for an hour or more and i was not able to make calls. My home Internet was good i just could no get registered with Webex.
What problems is the product solving and how is that benefiting you?
I use the Webex suite for calling and I can say the addition of the Webex assistant has been an improvement. It can summarize meetings that I might have missed and i don't have to play back a recording of the meeting after the fact.
Webex is great
What do you like best about the product?
The best about webex is that I can speak with Meta through video meeting
What do you dislike about the product?
I like all, everything works always wonderful
What problems is the product solving and how is that benefiting you?
communication with meta support
Helps you with remote support and collaboration
What is our primary use case?
What is most valuable?
Webex is a collaboration tool that helps you with remote support and collaboration.
What needs improvement?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
What do I think about the stability of the solution?
The solution's stability is great during meetings unless there are network fluctuations, in which case you start having the usual problems.
How was the initial setup?
The solution needs to make the installer packages lighter. This would reduce the turnaround time to download, which would speed up the installation.
What other advice do I have?
The solution's video conferencing quality is great, and I rate it a seven out of ten.
Overall, I rate the solution an eight out of ten.
Easy to use, enables remote meetings, and saves time and money
What is our primary use case?
We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector.
What is most valuable?
The product is easy to use. We are very comfortable with it. The video call features are compatible with different devices like Polycom. The product saves time and money. I am satisfied with the tool 100%.
What needs improvement?
If customers cannot renew their subscription within one year, Cisco should give them a two to three-month extension. It will allow the customers to continue with the subscription and sessions. The solution must provide a plan to extend the subscription by three months.
For how long have I used the solution?
I have been using the solution for more than four years.
What do I think about the stability of the solution?
I rate the tool’s stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a nine out of ten. We have five licenses to connect with the headquarters remotely. We have almost 20 to 25 users.
How are customer service and support?
I contacted the support team last year. The support people responded quickly and solved our problems easily.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used a different solution before. Then, we migrated to Webex. We have been using it for the last four years because it is very comfortable and easy to use.
How was the initial setup?
The initial setup is easy. I rate the ease of setup a ten out of ten. It can be deployed on public, private, or hybrid cloud.
What's my experience with pricing, setup cost, and licensing?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
What other advice do I have?
We are planning to upgrade our subscription plan. I recommend Webex over other products to my friends in the industry. Cisco has its own engineers. They work well. We are a small organization.
Overall, I rate the solution a nine out of ten.
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