I use the solution in my company for meetings and training. The tool has a lot of good features, including screen sharing features, and it also provides a good user experience.
Webex Calling
Cisco Systems, Inc.External reviews
657 reviews
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External reviews are not included in the AWS star rating for the product.
Wbex unique tool for remote calls with good audio and video quality
What do you like best about the product?
I like this great conference tool which is very useful and very intuitive. I like the chat features, the security and most of their features like surveys and file sending.
What do you dislike about the product?
The inherited functions behind the interface are different and separte, which can be confusing to use.
What problems is the product solving and how is that benefiting you?
This tool is great for different types of needs. I use it for VoIP, online meetings, screens sharing and its perfect for all of that.
Great communication platform with multiple functions to work remotely
What do you like best about the product?
I like its basic functions, the ease of use, the ability to share screens and send files, that what I like most about Webex.
What do you dislike about the product?
The user interface is always the same, it would be great to be able to customize it and change the entire interface.
What problems is the product solving and how is that benefiting you?
Wbex is ideal for working remotely. And it ends up being very useful for sending files, making calls, sharing screens, and phone calls in general are of good quality.
Ease of use, great functionality
What do you like best about the product?
What I like is the ability to simply plug in your phone, whether at home or in the office, and it works. I also like that you can go to your desk or cell phone, never far from your desk. Great feature. Everyone was very informative and helpful with any questions I had. The phone is also easy to use.
What do you dislike about the product?
There may be long wait times, but there's no need to navigate through a confusing customer service recording. And I don't like that sometimes it fails to call or receive calls.
What problems is the product solving and how is that benefiting you?
It gives me the ability to use more integrated remote teams and the ability to have multiple users inmultiple locations. I experienced great service today when adding a new user to the app.
They respond quickly and always resolve the problem and question quickly
What do you like best about the product?
The call quality is excellent and the support has been top notch. And the click-to-chat support is excellent. Also, the design of the website is very good. They have one of the best support teams I have ever experienced. All their teams are very knowledgeable.
What do you dislike about the product?
The equipment works very well and the support is fantastic. But I don't like that you can't send faxes from the desktop app. Also Using the system was a learning curve, but overall the technicians are knowledgeable and helped guide us.
What problems is the product solving and how is that benefiting you?
It makes it easier to maintain those locations from an internal technological point of view. And it helps me by enabling the text function so I can communicate better with my clients. It provided visibility and I think it will make our organization much more efficient if we can implement it.
Very flexible and offers good integration with LMS software
What is our primary use case?
What needs improvement?
Webex is a very demanding application, so it requires a very heavy bandwidth. The aforementioned area can be considered for improvement in the product. The pros of the product overshadow the product's cons.
For how long have I used the solution?
I have been using Webex for five years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
How are customer service and support?
The solution's technical support is good. I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate the product's initial setup phase a two on a scale of one to ten, where ten points mean it is very difficult to deploy.
The product's initial setup is easy.
The solution can be deployed in a few minutes.
What's my experience with pricing, setup cost, and licensing?
Webex is a cheaply priced tool.
Which other solutions did I evaluate?
Compared to the other products in the market, I feel Webex is better.
What other advice do I have?
The video quality offered by the product is very good for our company's remote meetings.
The product is very flexible, and it can be integrated easily with other platforms. The product integrates very well with LMS software products.
I don't know if any maintenance is required for the product.
I rate the overall tool a ten out of ten.
Meet as a team with good audio and video quality and a great interface
What do you like best about the product?
I like the API availability and the business-oriented chat app. I also liked that I can share screens for team meetings and that the control center is easy to manage for messages and meetings.
What do you dislike about the product?
The Cisco Webex app works well, but needs improvements in thrid-party integration and support on some devices.
What problems is the product solving and how is that benefiting you?
This solution is also in the cloud for meetings and calls. It has been very useful for calls with good audio, screen sharing, VoIP calls and everything in one place, it has been great.
Easy implementation for communication and collaboration
What do you like best about the product?
I like the easy and quick cloud deployment, it has built-in communication features, and its reliable. I like the audio and video and the conference is a great experience.
What do you dislike about the product?
Not everything is good. The thing is that sometimes integration with other tools is a challenge.
What problems is the product solving and how is that benefiting you?
Webex is useful for simple meetings wiht just one click and youre done. It has been a good meeting experience, shared screens ahd files, friendly and in general it solved our communication problems.
Webex Calling connect with people inside or outside the company
What do you like best about the product?
I like the excellent audio quality from any device and that it simplifies all the work and has become our first communication option. I also like being able to make phone calls from my phone and eliminate call chat to maintan data protection. For now everything is perfect and the videos and webinars are easy to create and users join with links without having to register.
What do you dislike about the product?
Audio and video quality may be affected depending on the speed of you Internet connection.
What problems is the product solving and how is that benefiting you?
Meetings for conferences, video calls, sharing attachments, catchinp up on projects is easy to use for the entire company and improves communication and all calling activities are excellent and beneficial.
So far seems like Webex Calling is a great service with customer service that is very helpful!
What do you like best about the product?
What we like most is the versatility of working anywhere. I also liked having a phone number for my small business without having to have a phone other than my personal cell phone. They were extremely helpful and quick to help me resolve my issues.
What do you dislike about the product?
I didn't like that the setup took longer than expected. Additonally, it can be a little frustrating to deal with the app if it doesn't work properly; however, technical support is always willing to help.
What problems is the product solving and how is that benefiting you?
We love being able to answer customer calls! The equipment will also teach you how to use various functions it you want to make adjustments yourself. In addition to this, it allows our team to easily work from anywhere without carrying a phone, so we can work from any location.
I enjoy all the features as well as the support staff
What do you like best about the product?
The navigation buttons on real phones are clear and not confusing. The application allows us to contact customers and maintain the privacy of our cell phone. Its price is much more competitive and its features are irrefutably superior.
What do you dislike about the product?
Online chat may take longer than expected to connect with an agent, perhaps it's becoming too popular for your current team size.
What problems is the product solving and how is that benefiting you?
Their support response team was very efficient in their response time to my question. Its administration panel shows all the necessary information I need to know the status of all my areas. They respond quickly and resolve any issue I have.
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