The vendor who supports me uses Webex for technical support. They set up Webex, and we are able to connect with each other. Some people use Webex to do sales pitch presentations for various solutions. They send me a Webex link, and I can join and have our conversation.
Webex Calling
Cisco Systems, Inc.External reviews
656 reviews
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External reviews are not included in the AWS star rating for the product.
Helps you with remote support and collaboration
What is our primary use case?
What is most valuable?
Webex is a collaboration tool that helps you with remote support and collaboration.
What needs improvement?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
What do I think about the stability of the solution?
The solution's stability is great during meetings unless there are network fluctuations, in which case you start having the usual problems.
How was the initial setup?
The solution needs to make the installer packages lighter. This would reduce the turnaround time to download, which would speed up the installation.
What other advice do I have?
The solution's video conferencing quality is great, and I rate it a seven out of ten.
Overall, I rate the solution an eight out of ten.
Easy to use, enables remote meetings, and saves time and money
What is our primary use case?
We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector.
What is most valuable?
The product is easy to use. We are very comfortable with it. The video call features are compatible with different devices like Polycom. The product saves time and money. I am satisfied with the tool 100%.
What needs improvement?
If customers cannot renew their subscription within one year, Cisco should give them a two to three-month extension. It will allow the customers to continue with the subscription and sessions. The solution must provide a plan to extend the subscription by three months.
For how long have I used the solution?
I have been using the solution for more than four years.
What do I think about the stability of the solution?
I rate the tool’s stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a nine out of ten. We have five licenses to connect with the headquarters remotely. We have almost 20 to 25 users.
How are customer service and support?
I contacted the support team last year. The support people responded quickly and solved our problems easily.
Which solution did I use previously and why did I switch?
We used a different solution before. Then, we migrated to Webex. We have been using it for the last four years because it is very comfortable and easy to use.
How was the initial setup?
The initial setup is easy. I rate the ease of setup a ten out of ten. It can be deployed on public, private, or hybrid cloud.
What's my experience with pricing, setup cost, and licensing?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
What other advice do I have?
We are planning to upgrade our subscription plan. I recommend Webex over other products to my friends in the industry. Cisco has its own engineers. They work well. We are a small organization.
Overall, I rate the solution a nine out of ten.
Most Complete Communication Software in The Markert
What do you like best about the product?
I appreciated the extensive call center management capabilities. Moreover, a key benefit is the ability to centralize our commercial communications on a single platform. The customer service team guided me through the necessary steps to facilitate this transition. Additionally, managing Cisco’s collaboration features for calling, meetings, and messaging in Webex—a widely used video conferencing and collaboration tool—was straightforward.
What do you dislike about the product?
The primary drawback of Webex Calling is its relatively high cost. However, in terms of functionality, it performs well, and we’ve seamlessly integrated it into our workflow
What problems is the product solving and how is that benefiting you?
It’s a high-quality software designed for business calls, offering seamless integration with all your communication tools and applications. Moreover, it’s interactive and adaptable, catering to individual user preferences
Good
What do you like best about the product?
Easy to use and interactive, helps to meet the requirements as i used it for 2 years on daily basis
What do you dislike about the product?
App crashes sometimes and take too much time to load
What problems is the product solving and how is that benefiting you?
Connect the world together
Webex Call- Anytime Anywhere
What do you like best about the product?
user-friendly interface.
For a first time user webex is easy to understand to join calls or create any meeting. Implementation being easy.
For a first time user webex is easy to understand to join calls or create any meeting. Implementation being easy.
What do you dislike about the product?
Costing is high, it does not give all features in free version of it.
What problems is the product solving and how is that benefiting you?
With the rise of remote work and mobile workforce, businesses need communication solutions that support mobility and flexibility.
As said in the subject line it is, Anywhere Anytime without any inconvenience.
As said in the subject line it is, Anywhere Anytime without any inconvenience.
Stable way to make calls
What do you like best about the product?
WebEx Calling is simple, easy and stable. It has all the feature you would expect and can handle large and frequent volumes of calls.
Intergration is as easy as it can be for such a system
Implimenting it with the staff was easy as the user experiance is better than most competitors.
Intergration is as easy as it can be for such a system
Implimenting it with the staff was easy as the user experiance is better than most competitors.
What do you dislike about the product?
You get what you pay for. that is a double edged sword as you get a lot of value but at a great cost.
What problems is the product solving and how is that benefiting you?
Simply put, It solves the need for a phone system.
USes need a stable simple to use system to communicate and thats what this provides.
USes need a stable simple to use system to communicate and thats what this provides.
Helpful to hold meetings and to improve workflow
What is our primary use case?
I use the solution in my company only if there is a meeting, so I don't have much knowledge about it even though I am a user.
What needs improvement?
I think the tool should make it easier to receive reports related to areas like how many participants are there in a meeting, comments, and file transfers inside the app. It is not so easy to obtain information in areas like the number of participants, comments, and file transfers inside the application.
Making a recording and downloading it is not so easy on Webex.
For how long have I used the solution?
I have four years of experience with Webex.
What do I think about the stability of the solution?
I never had any issues with the stability of the product. Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
I believe that everyone in my company uses the product. There are more than 500 people in my organization using Webex.
The product is used once a week in my company.
Which solution did I use previously and why did I switch?
I have current experience with Microsoft Teams. I have used Zoom, Skype, and Google Meet.
After finishing a meeting, whenever my company tries to get certain recordings, Zoom or Skype provides it during the first 30 days after a meeting. With Webex, my company has to request the IT team to download and send the recordings of the meeting, making it a not-so-easy process.
How was the initial setup?
I rate the product's initial setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.
Honestly, the employees in my company cannot download Webex, as the administrators manage it. I don't know about the time required to deploy the product.
What other advice do I have?
The product was helpful in improving workflow in my company, especially during the pandemic period, for reasons like recording training and showing some evidence of work.
In my opinion, the current appearance of the product is nice. There is no need for any change to be made in the appearance of the tool. I think that the present appearance of the product makes it easy for the people in our company to see what they want.
The product is very good. I understand the internal rules associated with the company's end in relation to Webex. Some of my colleagues have a personal room, and for them, it is easy to get reports, record meetings, and get downloads.
I recommended the product to others who plan to use it.
In my company, there is a need to use software for meetings. I think that Webex's competitors offer better tools.
I rate the overall solution a nine out of ten.
Communication platform that offers video and conferences
What do you like best about the product?
I like having access to everything, especially call history, scheduling meetings, the ability to share screens and I also love having team meetings, follow up and that makes work easier and increases team collaboration.
What do you dislike about the product?
There are some problems especially in the audio, I dont know if it is due to the Internet connection. But I hope it will improve.
What problems is the product solving and how is that benefiting you?
It is often very useful for meetings, VoIP calls, collaboration both for internal meetings and for clients and colleagues, it also helps us to coordinate new projects and it is efficient.
Helps to save time by conducting meetings in a hybrid setup
What is our primary use case?
We use the tool for internal and client meetings, webinars, and presentations.
What is most valuable?
The tool simplifies our work by allowing us to have hybrid meetings instead of always meeting in person, which saves time in organizing these meetings. It also offers good video quality.
Webex helps to prevent unwanted guests from popping up in your meeting.
The video quality is fine, and I wouldn't expect it to be better. I'm not sure about the computing resources required to optimize the video delivery, though.
On Webex, I find the option to capture the talking points of each participant valuable. Also, features like adding emojis during live presentations help in getting live feedback from participants.
The security features are quite robust because they allow you only to permit entry from participants authorized by the organizer.
What needs improvement?
The product needs to improve its integration. I'm not sure how difficult it is for the IT team to set up the integration. Once set up, it's easy but still not as straightforward as other platforms, like Microsoft Teams, where everything is within the same technical environment. To ensure further security, face authentication should also be added for all internal corporate users logged into the platform.
For how long have I used the solution?
I have been using the product for a few years.
What do I think about the stability of the solution?
Webex is stable.
What do I think about the scalability of the solution?
The tool is scalable since it can support big audiences. My company has 30 users, but I've worked in previous corporations where we had tens of thousands of users.
How was the initial setup?
The tool's deployment is complex compared to other platforms. It needs to be more user-friendly in this area. It took about 10-15 minutes to complete.
What about the implementation team?
As a user, the corporation may need an integrator to configure the setup.
What's my experience with pricing, setup cost, and licensing?
The tool's licensing is expensive, but it should be cheaper.
What other advice do I have?
I rate the overall solution a nine out of ten.
Provides predictive information about system and triggers alerts when the resource consumption reaches 100 percent
What is our primary use case?
We use Webex primarily to get predictive information about our system. For instance, it alerts us if there's a change in application behavior, like latency in transactions or when CPU and memory usage are 100 percent. This helps us ensure our processes stay stable.
What is most valuable?
The tool alerts us when there are issues with our Kubernetes environment, such as excessive container usage. This allows our operations team to quickly identify and address these issues, reducing the time it takes to resolve them.
The most valuable feature of Webex is its ability to monitor our infrastructure. It helps us keep track of security, memory usage, CPU, and more, ensuring our applications run well.
What needs improvement?
Greater visibility beyond infrastructure metrics would be beneficial. We could leverage insights into business performance indicators as well. I believe that incorporating more predictive capabilities into Webex for the next version would be beneficial.
For how long have I used the solution?
I have been using the product for three years.
What do I think about the stability of the solution?
I rate the product's stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a ten out of ten. My company has more than 1000 users.
How are customer service and support?
Occasionally, we need quick assistance, especially when facing issues. However, with standard support, response times can be delayed.
How was the initial setup?
I rate the tool's ease of deployment an eight out of ten. Setting up Webex wasn't complex for me at all. It was quite easy. The access and tools provided made the process straightforward. Overall, I didn't encounter any complications.
You need two resources to handle the deployment. The deployment process involves utilizing the lab confirmation. We handle various configurations, including Azure DevOps for CI/CD and Octopus tools.
What other advice do I have?
I rate the overall product an eight out of ten.
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