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Webex Calling

Cisco Systems, Inc.

Reviews from AWS customer

2 AWS reviews

External reviews

657 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Stanislav Priscak

Reliable and has good video quality

  • April 15, 2024
  • Review provided by PeerSpot

What is most valuable?

Webex is a reliable solution and has good video quality.

What needs improvement?

The solution’s pricing could be improved.

For how long have I used the solution?

I have been using Webex for four years.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

Around five users are using Webex in our organization.

I rate the solution a seven out of ten for scalability.

Which solution did I use previously and why did I switch?

We use Microsoft Teams and Google Meet simultaneously.

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

What about the implementation team?

We implemented the solution in our organization through a reseller. The solution’s deployment took a few hours.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten.

What other advice do I have?

We are satisfied with the way Webex handles large-scale virtual events. We do not use Webex too often. We use it once a week or once every two weeks. We did not face any problems with Webex's video quality. The solution's security and privacy features met our organization's requirements. Webex is deployed on the cloud in our organization.

I would recommend Webex to other users because it is a reliable solution.

Overall, I rate the solution an eight out of ten.


    Kodanda Ramji C.S

Is user-friendly and offers good security features

  • April 15, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the solution in my company for internal meetings, technical discussions, and knowledge transfer sessions.

What is most valuable?

The product offers a whiteboard feature, which you can use in meetings to provide explanations. Even in a remote place, if my company is showing someone a complex web application, we can just point out the exact options in the menu bar from our side. If you are sharing the screen and you are unable to find a particular menu from our company's side, we can just use a marker and tick it to tell them the spot they need to check. The tool's support features are very beneficial to customers.

What needs improvement?

All the features are not enabled in the web mode of the product. From an improvement perspective, all the features need to be enabled in the web mode instead of asking users to install the application.

For how long have I used the solution?

I have been using Webex for three to four years.

What do I think about the stability of the solution?

The company did not experience any lags in terms of the product's stability and performance. Stability-wise, I rate the solution between eight and nine out of ten.

To be able to use some of the features provided by the product, a user gets forced to install the application. If you are a host of a meeting and you send me an invite to attend it, after which, if I join it via the web, I would be unable to use many of the product's features, like the sharing of screens. I am forced to install the application to use the features of the product. The entire feature set of the tool is not available in the web mode.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine out of ten.

Around 20 people in my company use the product. The product is mostly used by technical people who need to present something in meetings and the other top management personnel who conduct meetings with internal and external stakeholders. Only the host or presenter of the meeting would have the tool's account.

How was the initial setup?

The product's initial setup phase was straightforward.

The solution can be deployed in a few minutes.

What other advice do I have?

It is a user-friendly tool. Even if you share the link to a meeting with Webex with some ex-users of the tool, it is still easy for them to join the meeting via its website without having to install the application.

The product has helped simplify the area of remote work in my company.

For team collaboration, the product provides a good experience for our company.

The video, sound, and conferencing quality offered by the product are good.

At my company, we have a touchpad set up in our boardroom, so connecting to meetings via Webex is easy.

From a technical perspective, I recommend the product to others. From a cost-based perspective, I am not sure if I would recommend the product to others since I don't know whether Teams, Zoom, or Webex are low-price options.

With the features of the product that I have used so far, I can say that the integration capabilities of the tool are good.

The product's security features are good.

I rate the tool an eight to nine out of ten.


    Prachitya Dubey

Allows to share screen and hold virtual meetings easily

  • April 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the solution to attend online meetings, which are held with my company's clients. Webex is a platform where most of the clients like to have meetings. Though Webex is more complicated than Microsoft Teams, it is much more useful and easy to pin Webex's screens and content.

What is most valuable?

The most valuable feature of the solution is the fact that it is easy to share screens, a major reason I chose it.

What needs improvement?

Earlier, it was easy to set up meetings using Webex. Nowadays, it is hard to set up meetings using Webex since it has become a complicated process. The platform should be easier for not only to arrange but also for others to join meetings. In general, the tool's setup process could be made a bit easier.

For how long have I used the solution?

I have been using Webex for years. I use the solution's customer. I don't remember the version of the solution.

What do I think about the stability of the solution?

It is a quite stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

It is an easily scalable solution. It is also easy to use its sharing capabilities during meetings. Scalability-wise, I rate the solution a seven out of ten.

Around 50 to 60 people use the product.

The product is used once in a while and not on a daily basis. If there is a requirement for virtual meetings, then we use it for that moment.

Whether my company plans to increase the use of the product or not is something that depends on our requirements. The product is only used for virtual meetings, and otherwise, our company doesn't use it much. The product was of great use when the world was struck by COVID-19, but after the pandemic, the tool is not much used.

Which solution did I use previously and why did I switch?

Earlier, it was easy to set up meetings using Webex. Nowadays, it is hard to set up meetings using Webex since it has become a complicated process. The platform should be easier for not only to arrange but also for others to join meetings. In general, the tool's setup process could be made a bit easier.

How was the initial setup?

I rate the product's initial setup phase a three on a scale of one to ten, where one is a difficult setup, and ten is an easy setup process.

Regarding the product's deployment phase, the tool already has a portal. You need to just download and run the setup, after which you need to click on the next steps and the agreement form. After the aforementioned steps are followed, the tool gets installed.

The solution can be deployed in ten minutes.

What other advice do I have?

I have used the tool only for the meetings, not for the webinars and large-scale virtual meetings.

I rate Webex's video quality and connectivity compared to other solutions as four to four and a half out of five.

Webex's security features have impacted our company's communication since it verifies the users before letting them into meetings. The tool is good for enterprise-level companies. It adds a layer of security to the platform used for meetings, but on the other hand, I feel that for short meetings, there is no need for the solution to add a high level of security. It is good to have a proper and secure platform like Webex for meetings. If I rate its security, then I will give it a four point three stars out of five.

I rate the tool a nine out of ten.


    AlexandruCioruta

Used to conduct online third-party client meetings or third-party vendor meetings

  • April 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for third-party meetings.

What is most valuable?

The most valuable features of the solution are communication, screen sharing, and collaboration. Webex makes it easier to handle third-party online meetings and to interact with people and your partners.

What needs improvement?

Sometimes, the solution lags because of performance issues.

For how long have I used the solution?

I have been using Webex for a couple of years.

What do I think about the stability of the solution?

The solution is stable, but sometimes it has issues with the performance.

What do I think about the scalability of the solution?

Around 20 to 30 users in our organization, including engineers and developers, use Webex. The solution is not extensively used in our company.

Which solution did I use previously and why did I switch?

We also use Microsoft Teams in our organization. We prefer Microsoft Teams because it is more integrated, has E5 licensing from Microsoft, and is easier for corporations to use.

How was the initial setup?

The solution's initial setup is straightforward. I'm using it mainly for third-party interactions. To deploy Webex, you need to download an installer, deploy it, and then use it.

What about the implementation team?

We implemented the solution through an in-house team in two to three minutes. An agent is installed on your machine to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

I use the solution for free because I don't use the solution's enterprise version.

What other advice do I have?

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it.

I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings.

Overall, I rate the solution a nine out of ten.


    Cletus Okolie

Offers a straightforward initial setup phase

  • April 09, 2024
  • Review provided by PeerSpot

What is our primary use case?

In our company, we had to increase the usage of Webex after we found out that when we were using Cisco's teleconference software, external users could not join meetings. When I create a meeting in Webex, my company can hold meetings and use teleconference software.

What needs improvement?

From an improvement perspective, Webex should be able to have recording features.

From an improvement perspective, it should be possible to integrate Webex with other platforms.

The high price of the product is an area of concern where improvements are required.

For how long have I used the solution?

I have experience with Webex for years.

What do I think about the stability of the solution?

It is a very stable solution. I rate the solution's stability a six out of ten.

What do I think about the scalability of the solution?

It is an easily scalable solution.

I don't know how many people in my company use the product. I conduct most of the meetings with the help of the tool for around 50 to 100 users. I also need to consider how some people prefer Zoom while others prefer Webex.

How was the initial setup?

The product's initial setup phase is very straightforward.

The solution is deployed on the cloud.

The solution can be deployed once a user downloads, installs, takes care of the setup of a meeting, and then arranges for a device to attend it.

The solution can be deployed in less than ten minutes.

What about the implementation team?

The product can be deployed with the help of the company's in-house team.

What was our ROI?

The product is worth the investment since it helps our company to hold meetings and other business-related sessions for people to attend. In my opinion, the ROI of the product is fine.

What's my experience with pricing, setup cost, and licensing?

There is a need to buy a subscription-based license to use the product. You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive.

What other advice do I have?

In our company's day-to-day business operation, we use Webex to hold our internal meetings and for those who want to join certain meetings remotely. The tool is connected to two offices, the head office and a branch. The teleconference software part of Webex allows external users who need to join a meeting. Sometimes, Zoom or Microsoft Teams can be used as alternatives if there are some stability issues with Webex. One can switch between the options.

Webex has simplified remote work in our company the same way Zoom has helped us. Webex has helped with the meeting part, specifically virtual meetings. It has helped ease business. I also have to ensure that our staff or external execs join Webex sessions without any issues.

Speaking about the most valuable aspect of the product for team collaboration, I find the whiteboards and control or the ability to share, especially when troubleshooting with a remote user, useful. Webex allows its users to easily share screens with other users, so users can look at the screen to see what the other person or user is doing.

I have not tried the integration of Webex with Zoom. If people from Zoom and Webex can join a meeting together there would be a lesser need to set up for a meeting. Anybody with Webex or Microsoft Teams can still join the same meeting that has been set up on Zoom. The ability to join a meeting should not depend on which application one uses.

The video quality of the product is good. There has been a lot of improvement in the tool's video quality.

I think the tool has security features because most of the calls on it are encrypted, so you can be sure that nobody is trying to listen or eavesdrop on the different sessions you have on the product. Depending on how a host o has set up the meeting, others can join and connect easily. When you closely look at the sessions in the tool, I think the tool has improved, and everything seems fine.

I suggest others start using the product since they can see added features in the product over a period of time. I recommended the product to those who plan to use it.

I rate the tool a nine out of ten.


    Brindha Muthukumar

Easy to use for setting up groups and conversations and good for integrating with other applications

  • April 08, 2024
  • Review provided by PeerSpot

What is our primary use case?

My company mostly uses it for internal purposes.

We mainly use it for team communication and meetings, as well as the chatbot feature.

Webex is primarily for remote work and virtual meetings, such as screen sharing. We don't use it for anything beyond basic meetings.

How has it helped my organization?

Webex improved our overall team collaboration.

What is most valuable?

Webex keeps our data secure. The security features are good in this product.

I also like the chatbot feature. If we have an incident or aren't sure about something, we type in a keyword, and the chatbot provides relevant information or helps us find the right resources.

However, the chatbot is the only integration we have with Webex.

What needs improvement?

There could be more some AI-related features.

For how long have I used the solution?

I have been using it for more than two years.

What do I think about the stability of the solution?

It has been a stable product for me.

What do I think about the scalability of the solution?

It is a scalable product and works well for our company.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams.

When compared to other tools, I find Webex easy to use for setting up groups and conversations. It's also good for integrating with other applications. Everything I need is available - including document sharing.

How was the initial setup?

The initial setup wasn't too difficult. The setup process was clear.

What about the implementation team?

We could install it on our systems if needed.

What other advice do I have?

Overall, I would rate the solution an eight out of ten.


    Information Technology and Services

The Webex Calling experience.

  • March 14, 2024
  • Review provided by G2

What do you like best about the product?
The most beneficial features of Webex Calling typically encompass its integrated communication capabilities, mobility functionalities, advanced calling options, and robust security measures. These elements collectively contribute to boosting productivity, facilitating smooth communication, and ensuring the confidentiality and reliability of calls, which are frequently regarded as highly advantageous by users.
What do you dislike about the product?
The least helpful features of Webex Calling may include limited customization options, potential compatibility issues with certain devices or networks, and a learning curve for users unfamiliar with the platform. Additionally, some users may find the pricing structure or additional fees for certain features to be less favorable.
What problems is the product solving and how is that benefiting you?
Webex Calling resolves communication barriers by offering flexible, scalable, and secure cloud-based solutions. It facilitates seamless collaboration among remote teams, integrates with existing workflows, and potentially reduces costs associated with traditional phone systems.


    Rajkumar-Santhanam

The appointment scheduler offers great compatibility with the tools under the same brand

  • March 11, 2024
  • Review provided by PeerSpot

What is most valuable?

The most valuable feature of the solution is the appointment scheduler that sends messages and communicates the meeting time to the parties involved in the meeting. Webex's share control feature is also good.

What needs improvement?

The accessibility of the share screen option provided by the product is an area of concern where improvements are required.

For how long have I used the solution?

I have been using Webex for the past nine months. I am a user of the product.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

There are 15,000 to 25,000 uses of the product in my company.

Webex is used once a week in my company. Most of our company's customers prefer Google Meet or Microsoft Teams.

How are customer service and support?

I hardly have experience with the solution's technical support. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My company has experience with other solutions, but we switched to Webex since it provides an appointment scheduler compatible with Cisco solutions.

How was the initial setup?

I rate the product's setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

The solution is deployed on the cloud.

What about the implementation team?

I was involved in the deployment of the product in my company.

What other advice do I have?

Our company prefers to use IBM Video Streaming and Zoom to handle large-scale virtual events or webinars. For large-scale events, I do not use Webex.

For daily team collaboration in my company, we don't use Webex since we have a product named Slack.

I cannot comment on the video quality offered by the product since I am not very aware of it.

The unique integrations offered by the product include the appointment scheduler. The appointment scheduler is a good option because it schedules meetings. The tool also integrates with the CASE command and updates the calendar and Salesforce tool. The integration with the calendar looks fine.

I rate the ability of the product's security and privacy features to meet our organization's requirements as a ten out of ten.

I recommend the product to those who want a product that could help them with their communication and collaboration needs.

I rate the overall tool a nine out of ten.


    Nuno Maia

Improves our team's collaboration and offers good video quality during remote meetings

  • March 04, 2024
  • Review provided by PeerSpot

How has it helped my organization?

Webex greatly improves our team's collaboration by being our main communication tool and meeting platform, helping us work effectively regardless of location.

What is most valuable?

The chat and meeting scheduling features in Webex are most valuable for our team's productivity. The video quality during remote meetings is quite good, enhancing our communication and collaboration.

What needs improvement?

There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords.

For how long have I used the solution?

I have been using Webex for about three years.

What do I think about the stability of the solution?

I would rate the stability of Webex as a ten out of ten.

What do I think about the scalability of the solution?

Around 1,000 users in our company use Webex. I find it easy to scale since we have been able to scale it smoothly as our usage increases.

Which solution did I use previously and why did I switch?

I prefer Teams over Webex because it integrates better with the other tools we use. In terms of features and functionalities, they are similar, as far as I know.

What other advice do I have?

I would rate the Webex user interface and ease of use at around seven out of ten in terms of complexity.

Overall, I would rate Webex as an eight out of ten. It is a great product.


    Agam S.

Webex Calling- For our in business communication

  • March 02, 2024
  • Review provided by G2

What do you like best about the product?
our in house communication has become more efficient due to webex calling user-friendly interface , from any device placing and taking calls seesm natural and the process of integrating it with our current workflow is easy. It promotes a centralized hub for communcation due to its smooth integration with other webex features like meetings and messaging. These days we make extensive use of it all throughout the days, from internal teams meetings to brief clients calls, even though there may occasionally be little technical problems , the customer service staff has always been quick to respond and helpful in fixing them. All in all , webex calling has greatly improved our ability to communicate.
What do you dislike about the product?
It need more technical knowledge which could result in addtional expenses. The security features , while strong may not be as adaptable as certain business needs, especially those handlig extremely private data.
What problems is the product solving and how is that benefiting you?
Webex calling has solved a number of isseus that were impending oru busness communication, it placed an- on primises PBX system with a scalable and reasonably priced cloud solution, eliminating the high maintence costs and complexity of the former. This results in more adaptable workplace where members of our team can easily connect and collabrate from anywhere. Its unified platform, which integrate messaging calling and meetings , also facilitates streamlined communicatio and does away with the need to switch between multiple applications, by allowing our mobile workforce to receive and make calls on their devices.