Consilium is a modern consulting firm focused on providing technology solutions.
Customer experience teams are often one of the most data-driven functional organizations. Consilium's data and analytics team can help companies harness the power of multi-dimensional data. By combining data from disparate sources (i.e., customer support, product, supply chain) teams are able to derive insights that help to surface opportunities to improve customer experiences and drive innovation and growth.
Amazon Connect Wisdom is a game-changing agent assistant. Instead of spending time searching and navigating content repositories, Amazon Connect Wisdom is able to surface contextually relevant content to agents using real-time transcription.
We help organizations provide world-class customer experiences by developing an agile contact center infrastructure powered by Amazon Connect.
How many times have you been asked for the last 4-digits of your Social Security Number, date of birth of mother's maiden name? Amazon Connect Voice ID eliminates the need for customers to provide highly-confidential information using state-of-the-art voice biometrics.
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