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About JDS Australia

Established in 2003, JDS Australia delivers specialist services in a set of technologies and capabilities that ensure critical IT systems work. With an entirely local team of 85+ employees, JDS focuses on IT Monitoring (Observability), Security, Service Management, Quality Assurance and Automation as areas of expertise that enterprises and government departments need to increase the value of their investments.

JDS Australia

JDS Australia Products (1)
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JDS Contact Centre Insights for Amazon Connect

Transform your critical contact centre metrics into centralised, visually-pleasing dashboards, providing effective insights into real-time agent performance & customer sentiment. The most significant challenge faced by contact centre management is the lack of contextual information providing real-time intelligence, in order to make vital operational decisions. Contact Centre Insights modernises workforce management to derive better performance and profitability through improved visibility of call metrics, agent performance and customer sentiment.

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