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About TTEC Digital (formerly VoiceFoundry)

TTEC Digital (formerly VoiceFoundry) specializes in delivering the power of AWS to enterprise contact centers to transform the customer experience. Our expertise is focused on voice, AI and natural language automation, CTI, enterprise integration, user experience design, analytics and workforce optimization with a relentless pursuit of customer success. In 2023, the VoiceFoundry brand has been transitioned to TTEC Digital. Same company, same people, same customer experience excellence, new name.

TTEC Digital (formerly VoiceFoundry)

TTEC Digital (formerly VoiceFoundry) Products (25)
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Operations Management Portal for Amazon Connect

Operations Management Portal for Amazon Connect enables easy management of contact center calendars, menus, custom configurations, user permissions and environment syncs all in one place through a dynamic, simple UI. Operations Management Portal for Amazon Connect provides a simple way for users to manage and customize features of their contact center configuration to personalize the customer experience. The app includes calendar management, custom configuration sets, menu management, environment sync management, and feature requests functionality.

Voicemail for Amazon Connect

Providing exceptional customer experience depends on effective communication. With TTEC Digital’s Voicemail for Amazon Connect implementation, customers can now call into a contact center, leave a voicemail and the message recording and transcript are immediately delivered to an agent.

Amazon Chime SDK Implementation

Amazon Chime SDK is a set of real-time communications components that you can use to quickly add messaging, audio, video, and screen-sharing capabilities to existing web or mobile applications. The experienced team at TTEC Digital helps you capitalize on these capabilities with a quick implementation process that’s tailored to your business and your goals.

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