• Sold by TTEC Digital (formerly VoiceFoundry)

Operations Management Portal for Amazon Connect enables easy management of contact center calendars, menus, custom configurations, user permissions and environment syncs all in one place through a dynamic, simple UI. Operations Management Portal for Amazon Connect provides a simple way for users to manage and customize features of their contact center configuration to personalize the customer experience. The app includes calendar management, custom configuration sets, menu management, environment sync management, and feature requests functionality.

• Sold by TTEC Digital (formerly VoiceFoundry)

Providing exceptional customer experience depends on effective communication. With TTEC Digital’s Voicemail for Amazon Connect implementation, customers can now call into a contact center, leave a voicemail and the message recording and transcript are immediately delivered to an agent.

• Sold by TTEC Digital (formerly VoiceFoundry)

Next Generation Metrics for Contact Lens takes the data created by Contact Lens for Amazon Connect and enhances it with a custom vocabulary, vertical based classifications, and provide metrics and dashboards that enable agents to improve customer experiences.

• Sold by TTEC Digital (formerly VoiceFoundry)

Is your organization making the most of its data? Configured by TTEC Digital and exclusively for the Amazon Connect platform, our Data Sciences Package enables users to identify trends and patterns to create actionable insights and improved customer experience.

• Sold by TTEC Digital (formerly VoiceFoundry)

Amazon Chime SDK is a set of real-time communications components that you can use to quickly add messaging, audio, video, and screen-sharing capabilities to existing web or mobile applications. The experienced team at TTEC Digital helps you capitalize on these capabilities with a quick implementation process that’s tailored to your business and your goals.