• Sold by Vyntelligence

Reduce your call volumes, call durations and site visits with live video calling and self-serve customer guided video reporting. Vyntelligence lets your agents see the issue through the customer's smartphone with a live call or via customer self-serve guided video capture. Agents can provide customer resolutions immediately through live call or have recorded videos available within a minute of upload to review and decide the next best action. Vyntelligence Smart Video Notes can be annotated, shared and managed through in built workflow or integration to common ticketing resolution tools (Remedy, Salesforce, etc).

• Sold by Vyntelligence

Survey, quote and install to more customers, more quickly with Vyntelligence and Vyn SmartVideoNotes Demand for new service connections continues to grow ahead of the capacity of the field workforce to survey and quote. Vyn SmartVideoNotes empowers your customers to video survey all the relevant details to enable quotation and delivery of new services using a guided video workflow, eliminating the time and costs of your experts travelling to customer properties to capture location details. With Vyn SmartVideoNotes, all the information needed to quote for work or validate the state of readiness for build start can be managed remotely, shortening lead times for delivery and improving sales conversion rates.