CDW Corporation, a Fortune 500 company and member of the S&P 500 Index, provides integrated information technology (IT) solutions and services to more than 250,000 business, government, education and healthcare customers in the United States, the United Kingdom and Canada. CDW offerings range from discrete hardware and software products to integrated IT solutions and services that include on-premise and cloud capabilities across hybrid infrastructure, digital experience and security. The company generated net sales of over $21 billion in 2023.
CDW provides Amazon Connect implementation solutions. Our Connect Starter option is focused on SMB businesses looking to support up to 25 agents. CDW has the expertise to stand up Amazon Connect for our customers and understands simplifying the cloud migration for your organization is important. With CDW as your partner, your journey to the cloud and Amazon Connect services starts from a proof of concept all the way to a full implementation.
CDW’s Cloud Readiness Assessment (CRA) is designed to help organizations decide if cloud adoption and migration aligns with their business goals and objectives. An experienced team of cloud architects will evaluate your organizational readiness across a spectrum of topics, ranging from current operating models to governance and security requirements. In addition, a detailed analysis of existing IT infrastructure and application portfolio is performed.
CDW’s Cloud Migration Factory builds on the foundations from CDW’s Cloud Mobilize Engagement to migrate workloads and applications at scale using the previously identified strategies. Supported migration strategies are primarily rehost (“lift and shift”) with focus being on rapid migration to the AWS Cloud environment.
CDW’s Cloud Foundation Engagement guides a business through building foundational capabilities both in the organization and within the Cloud environment. The overall focus is to improve upon or develop the tooling, processes, and culture to support a migration at scale. In this stage, we perform a deeper discovery and mapping of applications and workloads to migration strategy and target architectures. CDW will re-host and/or re-platform of source systems to meet the technical and business requirements of the target Cloud environment. The platform and Landing Zone environment are built out with a focus on security and operations automation. Finally, the migration factory will be developed, and a subset of workloads will then be migrated.
CDW is helping the 9-1-1 community mitigate the impact of staffing shortages by helping PSAP/ECC centers automate the receipt and resolution of designated non-emergency calls and reduce their call wait times.
CDW helps back up your VMware vSphere environment to AWS with Cohesity Data Platform, providing a simplified offsite backup and archival solution. We analyze your data and create lifecycle policies that automatically and seamlessly move data from on-premises vSphere environments to Amazon Simple Storage Service (Amazon S3).
In the digital age, customer experience is crucial for business success. CDW’s Managed Services for Amazon Connect provides a suite of services to optimize cloud contact center operations, enhance CX, and streamline processes. It helps organizations deliver exceptional customer experiences that drive business success.
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