Artificial Intelligence for IT operations (AIOps)

Producing root cause insights in DevOps environments is time-consuming and resource-intensive. Implementing machine learning (ML) and artificial intelligence (AI) can significantly speed up solution discovery and rapidly restore productivity.

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Moogsoft

Moogsoft AIOps provides DevOps professionals with incident resolution capabilities that rely on critical AI for IT operations technologies. This extra layer of intelligence between performance monitoring and IT service management (ITSM) systems help teams identify and resolve incidents before they impact business services. Moogsoft reduces the number of incident tickets created and delivers deep contextual insights that solve IT problems quickly and more efficiently.

Moogsoft AIOps (US & Canada) features include:

  • Real-time data ingestion at scale
  • Calculation of event significance to reduce alert noise
  • Event correlation and root cause identification
  • Faster issue resolution and collaboration via Moogsoft's Situation Room
  • Feedback and knowledge capture to support future events

How it works

Additional resources from Moogsoft

HCL Technologies

HCL Technologies is a global IT firm that helps enterprises migrate to the cloud in a cost-efficient manner. The company needed to automate its ‘catch and dispatch’ workflow to replace operational noise, alert fatigue, and change frequency with faster collaboration and remediation. After implementing Moogsoft AIOps and integrating it with HCL’s DRYICE iAssure Platform, desk tickets were reduced by 66 percent. Also, mean time to repair (MTTR) has seen a 33 percent reduction.

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Moogsoft’s machine learning and socialized workflows are the future of service assurance.

Kalyan Kumar B. (KK), CTO, HCL Technologies

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