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AWS Service Management Connector

AWS Service Management Connector features

Why AWS Service Management Connector?

AWS Service Management Connector enables users to provision, manage, and operate AWS resources natively through their familiar IT Service Management (ITSM) tools.

These connectors make it easier to leverage Cloud Ops features from AWS services such as AWS Support, AWS Service Catalog, AWS Config, AWS Systems Manager, AWS Health Dashboard and AWS Security Hub by minimizing direct AWS platform access, and simplifying AWS product request and operational actions in your existing ITSM tooling. This provides alignment to Service Management governance, procedures and oversight over AWS resources and services.

Currently, AWS Service Management Connector supports tool integrations to ServiceNow and Atlassian's Jira Service Management.

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You are able to request, update and terminate curated AWS products in their familiar ITSM tooling such as ServiceNow and Atlassian's Jira Service Management via  AWS Service Catalog  portfolios and products

You are able to view near real-time resource details, relationships and compliance status via CMDB/asset repository that can scale with the cloud powered by  AWS Config .

Users are able to view/create, manage and resolve

  • Security incidents/problems derived from Security Findings via a dual sync powered by AWS Security Hub

Users are able to view/create, manage and resolve

  • AWS platform cases as incidents via dual sync powered by AWS Support

Users are able to automate AWS resource change processes and leverage predictable implementation results by using AWS Systems Manager Change Manager integration. This enables enterprises to manage and create change requests from a curated list of approved and vetted change templates.

Users can also view events and impacted resources related to the change execution via a sync powered by AWS CloudTrail.
Users are able to execute Automation Documents powered by  AWS Systems Manager Automation  to perform common maintenance and remediation tasks on their AWS resources.
Users are able to view  AWS Health Dashboard  directly in ServiceNow to get relevant and timely information to help manage events in progress, prepare for planned activities and provide information on accounts and services.