Freshworks Freshdesk
Customer service

Freshdesk by Freshworks

Smart. Streamlined. Scalable. Elevate your customer service with AI-driven ticketing from Freshworks

Transform your customer service

Move away from fragmented and disconnected customer service processes to intuitive and contextual support for your business. Freshworks empowers SMBs with the omnichannel ability for enhanced support, efficiency, and customer satisfaction - delivering timely and consistent support at any scale.

Key benefits

Good customer service software is essential for retaining customers and growing your business. This is how SMBs benefit from using Freshdesk.

AI powered automation

Deliver support at scale with proactive, contextual conversations—not just article recommendations. No extra cost.

Meet customers anywhere

Power intelligent conversations across email, phone, WhatsApp Business, and more.

Self service and intuitive interface

Easy-to-use software with fewer clicks and more control for support agents.

Scale faster at a lower cost

Innovate with the freedom to launch what you need, when you need it. Deliver personalized support fast.

What SMBs think of Freshdesk

Transforming support from good to great. Read how businesses like yours are delighting their customers.

View external reviews

How SMBs use Freshdesk

Freshdesk helps business owners empower their teams to have meaningful conversations and deliver effortless customer support. It helps agents save time and reduce repetitive tasks.

Ticketing system

Manage customer queries, issues, and requests through a centralized ticketing system.

Automation

Streamline repetitive tasks, such as crafting the perfect response, to save time and ensure consistency for common customer queries.

Knowledge base

Build a comprehensive knowledge base to empower customers with self-service options, reducing the need for direct support.

Collaboration

Facilitate teamwork among support agents, allowing them to collaborate on resolving customer issues efficiently.

Reporting and analytics

Gain insights into customer interactions through detailed analytics, which helps small businesses improve support processes.

Scalability

Easily scale the customer support operations up or down during busy periods, without compromising the quality of service.

Customer feedback

Collect and analyze customer feedback to identify areas for improvement and enhance overall satisfaction.