Contact Center Support on AWS with WEBTEXT

Incorporate versatile messaging capabilities with cloud-based contact centers

WEBTEXT enables you to reach your customers in new ways by adding messaging capabilities to your Amazon Connect contact center. This cloud-based messaging solution supports communication with your customers via SMS, MMS, or Facebook Messenger. Optimize customer service by more efficiently helping your customers and allowing them to contact you in the method they prefer.

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  • Learn
  • Launch
  • Work with an APN Partner
  • Purchase
  • Get help
  • Learn
  • Learn

    Solution highlights:

    • Flexible: Communicate with customers through their preferred channel (SMS, MMS, or Facebook Messenger)
    • Turn-key: Leverage a lightweight deployment to begin messaging with customers quickly and easily
    • Higher customer satisfaction: Increase customer satisfaction by creating a flexible, convenient line of communication between your organization and your customers
    • Always-on: Make customer service available instantly 24/7, so customers aren’t left waiting

    Key features provided by this contact center solution:

    • Voice Agent Messaging: While on a call, agents can send messages to customers to provide further information, such as a link to map directions or a tracking number
    • Chat Agent Messaging: Customers can use an organization’s existing phone number for SMS and MMS messaging, in addition to Facebook Messenger
    • Call Deflection: Rather than having voice callers experience long hold times on the phone, you can allow customers to instantly start chatting with an agent via the messaging channel of their choosing
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    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and consulting offers from APN Partners with validated Amazon Connect consulting capabilities that include AWS co-investments. Click below for more information.

  • Launch
  • Launch

    WEBTEXT Voice Agent Messaging can be found on AWS Marketplace. WEBTEXT enables your customer service agents to combine voice and messaging into one cohesive conversation with customers. Agents can communicate with customers via SMS, MMS, or Facebook Messenger, depending on customer preferences.

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  • Work with an APN Partner
  • Work with an APN Partner

    APN Partners offer consulting offers for Amazon Connect to help you quickly discover value from this solution. Follow these links to find more about these APN Partners and their consulting offers, and to request more information or support.

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  • Purchase
  • Purchase

    The WEBTEXT Voice Agent Messaging service can be found on AWS Marketplace. The service includes:
    1. WEBTEXT screenpop / 1-way agent desktop messaging API
    2. 1 x Customer SMS-enabled toll or toll-free number
    3. Monthly messaging allowance of 500 SMS/agent
    4. Support: Mon-Fri voice 8am-5pm + email support, 4 hour response
    5. Messaging Gateway

    The Solution is only available for US & Canada.

    You are responsible for the cost of the AWS services used while running this Quick Start reference deployment. The AWS CloudFormation templates for this Quick Start include configuration parameters that you can customize. Some of these settings, such as instance type, will affect the cost of deployment.

    See the pricing pages for each AWS service you will be using for cost estimates.

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  • Get help
  • Get help

    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and consulting offers from APN Partners with validated Amazon Connect consulting capabilities that include AWS co-investments. Click below for more information.

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    AWS Credits
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Learn more about Amazon Connect

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