AWS Business Applications

Scalable, pay-as-you-go business applications built on AWS
Innovative business applications with the same on-demand scalability, reliability, pay-as-you go pricing, and machine learning that drives AWS cloud infrastructure.

40k

CapitalOne contact center workers migrated remotely in 1 week

25%

Increased sales for mask reseller due to streamlined productivity

800%

Utilization growth handled by Cerner for virtual health visits
Contact Center

Contact centers are at the core of your business, working hard to solve critical issues and improve customer experience with every interaction. Your frontline agents need the right information at the right time to delight customers and solve their issues quickly. Amazon Connect is a cost-effective and easy to use cloud contact center solution enabling personal, omnichannel, AI-powered customer interactions. 

Learn more about Amazon Connect »

Productivity Applications

Organizations increasingly need options that enable employees to work from any location while remaining secure and productive. We provide a set of pay as you go productivity applications built on AWS to quickly, securely, and cost-effectively enable your team members to check project status, collaborate on content, and communicate in real-time. 

Learn about AWS Productivity Applications »

Communication Developer Services

Developers can leverage a set of SDKs and APIs to embed customer communication services directly into your applications. Enable email, SMS, push notifications, chat, audio, video, and voice over the PSTN communications, all at a fraction of the usual cost and complexity.

Learn about AWS Communication Developer Services »

Outbound Campaigns

Promote your products and services with custom marketing communication campaigns. Leverage basic templates or create highly personalized messages like special offers or newsletters. Target customer groups with campaign-based messages, or design multi-step communication journeys for a holistic customer experience with custom channels, email, SMS, or push notifications.

Learn more about Amazon Pinpoint »

No Code Productivity

Quickly build apps to manage your team’s work without writing code. Use templates to build common apps quickly, like Team Task Tracker to easily assign and monitor tasks, or Inventory Manager to track device inventory, availability, and requests across your team. These apps are enabled for web browsers and mobile devices so you teams can work from anywhere.  

Learn more about Amazon Honeycode »

Real-Time Communications

Deliver high-quality messaging, screen sharing, audio, and video capabilities directly in your own apps. Enable your customers to collaborate more effectively within telemedicine apps, retail apps, gaming apps, and more. Eliminate the cost, complexity, and friction of creating and maintaining real-time communication infrastructure and services.

Learn more about the Amazon Chime SDK »

AWS Business Application Services

Category
Service description
AWS service
Line of Business Applications
Easy to use omnichannel cloud contact center

Amazon Connect

Easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.

Multichannel marketing communications

Amazon Pinpoint

Flexible and scalable outbound and inbound marketing communications service across email, SMS, push, or voice.

Productivity Applications
Build apps for managing your team's work with no coding

Amazon Honeycode

Gives you the power to build apps for managing your team's work. No programming required.

Frustration-free meetings, video calls, and chat

Amazon Chime

Meet, chat, and place business calls inside and outside your organization, all using a single application.

Secure enterprise document storage and sharing

Amazon WorkDocs

Fully managed, secure content creation, storage, and collaboration service, allowing you to easily create, edit, and share content from anywhere on any device.

Secure email and calendaring

Amazon WorkMail

Secure, managed business email and calendar service with support for existing desktop and mobile email client applications.

Empower your organization with Alexa

Alexa for Business

Enables organizations and employees to use Alexa as their intelligent assistant to get more work done.

Communication Developer Services
Real-time messaging, audio, video, and screen sharing

Amazon Chime SDK

Add audio calling, video calling, and screen sharing capabilities directly to your applications.

High-scale inbound and outbound email

Amazon Simple Email Service (SES)

Cost-effective, flexible, and scalable email service that enables developers to send mail from within any application.

Flexible mobile SMS and push notifications

Amazon Pinpoint APIs

Send mobile messages to your customers with the scale of AWS, but you only pay for what you use.

Cost-effective SIP trunking and advanced telephony features

Amazon Chime Voice Connector

Enables you to connect your phone system to the telephone network at a substantial cost savings by using SIP trunking.

Secure file collaboration and management

Amazon WorkDocs SDK

Removes the complexity of building file collaboration and management capabilities into your solutions and applications.