Cognitive View monitors communication channels to automate quality and customer experience. In addition, it provides the necessary tools to create a customer-centric culture and reduce operational risk. Below are some of the high-level functionalities: - Supports a variety of data sources,...
Access Contact Center demonstrates your commitment to inclusion, accessibility, and data privacy. Our TTY software provides instant, direct, and private communication with deaf and hard-of-hearing customers. NexTalk integrates with AWS Connect to route RTT/TTY calls to your agent's queue....
This container makes it possible to quickly deploy a pretrained, english-language transcription model. You can send any sample rate of WAV files, but they will be converted to 32kHz. Metadata is outputted as JSON. This container uses Kaldi, an open-source speech recognition toolkit written in C++...
Professional and commercial podcast media hosting - Use our publishing tools to start a podcast today, with full integration into any website. For those using WordPress, our open source PowerPress podcast plugin allows you to publish directly on your website. Use professional tools including ad...
SuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform remove the obstacles that agents,...
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