Customer support teams are often required to navigate a complex network of platforms and data sources to piece together customer insights in the hopes of providing swift and efficient resolution to customer contacts. By leveraging Amazon Customer Profiles, Consilium is able to help companies and...
Appointment Scheduler simplifies appointment booking processes by providing businesses and service providers with a platform to offer customers the convenience of scheduling appointments online. With streamlined scheduling and enhanced customer experience, Appointment Scheduler optimizes...
A 6 week time-boxed discovery exercise fed by a series of workshops, interviews and documentation reviews to produce a concise capability and maturity assessment output enabling a prioritised roadmap of recommendations to optimise your contact centre. Understand how to modernise and future-proof...
Amazon Connect offers a game-changing opportunity for organisations to rethink the way that customer service is planned, operated, and delivered. On the flipside, AWS is designed for builders, which means there is engineering effort involved in delivery. This is software development, rather than...
The Pandemic created new challenges for contact centres - increased volume of calls and their complexity, a need to supporting agents working remotely from home, in distributed environments and enabling digital channels for communicating with consumers . These challenges required contact centre...
Pindrop combines best-in-class audio, voice, and AI technologies with a comprehensive risk database to provide added protection across the phone channel. Pindrop's multifactor voice authentication and anti-fraud solutions work together for enhanced protection and more detailed cross-channel...
Unified Agent Portal (UAP) is a customizable, easy-to-use contact center portal for agents and supervisors. Based on Amazon Connect and leveraging Amazon Web Services (AWS), UAP streamlines voice, chat, social media, email and video interactions in a user-friendly single pane of glass and...
CTI for Zendesk and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to create...
Over recent years, thousands of companies have been making the switch to Amazon Connect. But as businesses scale and operations evolve, improvements and revisions of the implemented solution often take a back seat. This can lead to frustrating customer experiences, and platform cost...
When you enable Apple Messages for Business with Amazon Connect, your customers can find answers to their questions and request help from agents to resolve issues — all while using the familiar Messages application they use every day to chat with friends and family. Any time customers use Search,...
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