Our professional services offering provides consultation around existing contact center setup, the art of possible and implementation as per the customer's requirements. Our consulting team consists of highly qualified individuals from AWS ProServe and has years of hands-on Amazon Connect...
Ti-net, was founded in 2006. It is headquartered in Beijing and has branches in Shanghai, Shenzhen, Guangzhou, Hangzhou, Nanjing, Chengdu, Xi'an and Jinan. Ti-net has been focusing on the "R&D, construction and operation of the full cycle customer contact cloud platform", providing platform...
In a healthcare journey, digital innovation does not have to be slow and cost-prohibitive. What gaps in customer experience would you address if you had the time this month? Beginning the patient, or member, journey with digital warm welcome and continuing it through micro-engagements like claim...
The Admin Text Interface, also known as a TUI, is a command-line tool that offers a simple and efficient way for administrators to manage various system settings and configurations through text-based commands, providing a lightweight alternative to graphical user interfaces for system...
Genesys Cloud is built to handle any channel, that can turn calls, email, and other channels to: Connect with customers: The Genesys Cloud solution simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build...
For the past 20 years, contact center agents have been required to navigate a myriad of disparate systems in search of relevant knowledge content to assist them in resolving customer contacts effectively and efficiently. Today, Amazon Connect Wisdom is able to ingest content from a wide variety of...
DaVinci for Amazon Connect and SAP CRM improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and tracking of call activities, and thorough low code/no code approach for custom use cases. DaVinci helps your contact center agents be more engaged...
ReFrame combines the benefits of the Private Offer feature along with Carahsoft's contract vehicles in providing customers a seamless acquisition process for their cloud-based products and solutions from AWS Marketplace. ReFrame Engage is a Unified Constituent Engagement Scheduling Platform that...
Daon's IdentityX Saas provides digital onboarding across multiple channels. Today's users browse and take action across multiple devices and channels. IdentityX is built to provide identity verification from desktop to mobile; how, where and by what preferred device at any time. Document...
Amazon Connect Integration with Zendesk provides Voice Outbound Click-To-Call; Voice Inbound; Chat Inbound and other interactions can be automated as per user case (subject to discovery). Each of Lakes implementations is designed to maximize the effectiveness of contact centers by improving...
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