Glia has developed the world's leading digital engagement platform designed exclusively for the financial services industry. Glia provides many of the world's leading financial institutions with an end to end platform delivering seamless transitions between digital communications channels including...
With omni channel call scheduling, seamless channel transitions, automated SMS notifications, and insight through real-time customer feedback and robust analytics, Mindful shows up at critical journey points to provide a premier experience across every touchpoint. Create the perfect time every...
XCalibur Amazon Connect Dashboard provides visual statistics in real-time and historic for agents, queues and the information can be made available for in depth data analysis. In addition Lake provide Amazon Connect enablement services for standard and complex deployments, including CRM and host...
Oration enables contact centres to deliver full natural language call routing solutions with no technical capability. The product is designed to enable Contact Centre managers to fully control, monitor and analyse the call routing experience to reduce AHT, deflect calls through targeted banner...
Supercharge Amazon Connect with ConnectPath CX the low-cost contact center solution built on Amazon Connect. ConnectPath CX is an omnichannel wrapper for Amazon Connect. Why spend time and money developing the features your contact center requires when you can subscribe to ConnectPath CX? Nothing...
AI-driven omnichannel customer service, help desk, and ticketing software designed to help businesses of all sizes deliver WOW customer service. Wowdesk records, tracks, effectively manages service requests and streamlines the resolution process through its powerful workflow engine and ticketing...
Helpshift Features Tiers Essentials. Everything you need to start down the path of offering next generation digital support to your customers. When you get started with Helpshift Essentials, you lay the foundation to organize and optimize your digital support for automation at scale. It includes...
Pypestream is a cloud-based conversational AI solution designed to help customers interact directly with brands on any messaging channel. Combining automation & AI in an immersive app-like interface, Pypestream improves CX and lowers operational costs.
CIRA is a platform offered for enterprise clients to setup and manage digital assistants. Available in the platform-as-a-service model, the system allows business teams within the enterprise create knowledge graphs and spinoff digital assistants easily. Fine tuned for financial services, wealth...
Verint has been at the forefront of citizen engagement for over 20 years, with a growing client base across the globe. Our solution provides citizens and employees with business processes, knowledge, customer case and performance information. It supports omnichannel service, and processes that are...
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