CTI for SAP Service Cloud and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to...
Winking Owl executes the steps users take through different voice and digital channels and checks system reactions, proactively notifying you of anomalies. For example, through virtual users, easily test your IVR by choosing specific routes, navigate and complete operations on WEB support, check...
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This is a repackaged open source software product wherein additional charges apply for support. osTicket is a robust, open-source help desk and ticketing system that facilitates efficient customer support management. It allows organizations to capture, organize, and track support requests...
Linux/Unix, Ubuntu 24.04 - 64-bit Amazon Machine Image (AMI)
The customer service landscape continues to evolve on a global scale, especially in this new digitally focused world. To keep up with ever-changing customer expectations, organizations need to rethink how to leverage the contact center. Legacy contact center solutions aren't equipped to support...
Drive adoption of your Salesforce investment. Empower Business, Sales, Support personas across Clouds. Take a test drive or free trial today! See in-place, contextual, accurate, and actionable recommendations from scattered information silos in action.
One of the first UK companies to embrace and then extend Amazon Connect back in 2017, Mission Labs has now successfully deployed or provided expertise on Amazon Connect implementations for hundreds of businesses across a breadth of industries and sectors. With client success stories across public...
TechSee Live: Bridging the Visual Gap Between Customers and Contact Centers TechSee Live is a cloud-based augmented reality (AR) platform that bridges the visual gap between customers and contact centers. With TechSee Live, agents can see their customers' environments directly through their mobile...
Amazon Connect Integration with Sobot provides Voice Outbound, Voice Inbound and other interactions can be automated as per user case (subject to discovery). With this integration, agents can make and transfer calls directly from the Amazon Connect the phone bar, allowing for more efficient...
The Contact Suite for Amazon Connect lets your team deliver a personalized experience every time, getting to the heart of every problem. Instant access to all your Amazon Connect and data on AWS gives your teams everything they need to know for every customer conversation. Contact Suite comes with...
Agent Assist from Hexaware is a scalable solution built on the AWS platform, provides a single view to agents, and simplifies the agents' workflow by enhancing their ability to respond quickly and effectively to customer inquiries. By leveraging Amazon Web Services like Amazon Transcribe, AWS...
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