JDS Contact Centre Insights solution with Amazon Connect provides the analytics and knowledge for you to: • Reduce customer wait times. • Improve customer satisfaction. • Improve agent retention. • Optimise your workforce, scheduling, and forecasting. • Make better decisions from accurate real-time...
Leveraging deep sector experience and cutting edge automated deployment technology, we offer a powerful Amazon Connect deployment solution for your business. Our deployment solution provides: Ready to use, expertly developed contact flows Azure Active Directory single sign on intergation Agent...
Amazon Connect by Acceleraate (POC) delivers a modern, scalable, and flexible cloud-based CCaaS solution for medium and enterprise organisations, enabling the rapid delivery of a voice contact centre to improve customer engagement and simplify agent experience. Whilst Amazon Connect is billed as a...
Our Amazon Connect Live tool offers a comprehensive solution for the monitoring and analysis of both real-time and historical call data. This sophisticated tool enables the aggregation and organization of information in a manner that facilitates convenient review for developers and supervisors...
CTI for Oracle CX Service and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to...
Product Overview Based on the AWS gov cloud public infrastructure, eGain for Amazon Connect powers connected, easy customer experience across all omni-channel touch points. Its digital-first, omnichannel advisor desktop is powered by Artificial Intelligence (AI), knowledge, and analytics. The...
HCL Marketing Cloud (Private Offer Only) Precision Marketing at Scale - Evolved. THIS AWS MARKETPLACE LISTING FOR HCL MARKETING CLOUD IS FOR INFORMATION PURPOSES ONLY AND DOES NOT CONSTITUTE AN OFFER TO SELL, OR SOLICITATION TO PURCHASE HCL MARKETING CLOUD. YOU/BUYER WILL NOT HAVE ANY RIGHTS TO...
Our omnichannel desktop provides agents a unified view of Amazon Connect interactions across channels, so they can fuel both exceptional performance and customer experiences. With Agent Desktop for Amazon Connect you can: Save agents time – Faster navigation, screen pop and better UI save agents...
The Amazon Connect MS Teams Integration is a powerful tool that allows businesses to seamlessly integrate their Amazon Connect contact center with Microsoft Teams. With this integration, agents can make,transfer or conference calls directly from the Amazon Connect interface to MS Teams, allowing...
NeuraFlash is an Advanced AWS Partner with experience in the voice and automation space. Our experience combined with our IP, helps you seamlessly migrate your legacy platform to Amazon Connect. Our team of Conversational Experience Designers, Speech Scientists, and AWS developers are all trained...
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