Product Overview Based on the AWS public-cloud infrastructure, eGain for Amazon Connect powers connected, easy customer experience across all omni-channel touch points. Its digital-first, omnichannel advisor desktop is powered by generative and conversational AI, knowledge, and analytics. The...
SMS Messaging Service Fee for a Connect Voice Agent - voice agents can send SMS & view SMS /MMS / FB Messenger messages from their desktop. While on a call, Voice Agents can text a caller via a Screenpop. A Connect agent desktop is required. This allows call center Agents to send secure SMS...
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