• By T-Metrics Inc

The T-Metrics CX-2025 delivers an advanced blended omnichannel solution, via its universal cloud platform, by integrating with most leading UC vendors voice infrastructure with unrivaled security and at unprecedented scale.

• By Trusst

TrusstGPT uses advanced Generative AI technology in the form of Large Language Models to help companies pull and understand data from conversations with customers in your contact centre, either in real time during a conversation, or post-conversation. With TrusstGPT, you can easily ingest...

• By TASKE Technology

Your contact center is critical to your business. Customers' often form impressions of your business solely based on their interaction with your agents. TASKE Cloud integrates with Amazon Connect to provide superior customer service reporting and analytics for your omnichannel contact center. Now...

• By PCI Pal

PCI Pal provides Professional Services for the implementation and integration of PCI Pal with Amazon Connect, payment gateway integration, CRM integration and/or other integration work. These Professional Services are customized for each deployment and will be detailed in a Statement of Work...

• Version 1.0.0
• By Meetrix.io

Starting from $0.02/hr or from $99.00/yr (up to 43% savings) for software + AWS usage fees

This is a repackaged open source software product with optional support from Meetrix.io. Keep costs low with pay-as-you-go pricing, while gaining access to expert assistance as needed. Easily deploy Listmonk with AWS infrastructure: a self-hosted email newsletter manager tailored for modern...

Linux/Unix, Ubuntu 22.04 - 64-bit Amazon Machine Image (AMI)

• By Mission Labs

SmartPCI allows your agents using Amazon Connect Agent Workspace to take card payments over the phone from customers. Agents will not be able to see or hear any card details but are able to see progress from the customer in real-time. Customers will experience an automated journey supporting...

• By ITNIO TECH

ITNIO TECH Verification SMS covers Optimize the verification process of registration/login/payment scenarios, can reduce malicious registration and login, effectively improve the conversion rate of attracting new customers and protect business security. SMS notification serves as an indispensable...

• By Symbee Connect

Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.

• Version 4.1
• By Code Creator

Starting from $0.03 to $0.03/hr for software + AWS usage fees

This is a repackaged open source software product wherein additional charges apply for deployment of the application and AMI support and compliance. Chatwoot is a delightful customer relationships, at scale. It gives you all the tools to manage conversations, build relationships and delight your...

Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)

• By OpenText

OpenText Qfiniti Explore delivers agent experience management and workforce engagementapplications for use with Amazon Connect. Through a set of Agent Experience Management capabilities your Amazon Connect ecosystem will be capable of: * Tracking and analyzing agent performance and attendance. * ...