OpenText Qfiniti Explore delivers agent experience management and workforce engagementapplications for use with Amazon Connect. Through a set of Agent Experience Management capabilities your Amazon Connect ecosystem will be capable of: * Tracking and analyzing agent performance and attendance. * ...
The Pronetx Support Experience will optimize and extract the most business value out of Amazon Connect and the rest of your customer experience solutions leading to greater efficiency, visibility, and scalability. Our team of Amazon Connect and Customer Experience experts will focus on tailoring...
Relative Insight AI Text Analytics analyses the open end questions and other text data associated with your key customer metrics. By understanding the language that customers use and the difference between them, you gain a detailed understanding of the root causes of why your NPS, CSAT and CX...
Winking Owl executes the steps users take through different voice and digital channels and checks system reactions, proactively notifying you of anomalies. For example, through virtual users, easily test your IVR by choosing specific routes, navigate and complete operations on WEB support, check...
AutoInsights: Transform Your Business with Advanced AI-Driven Voice Analytics Product Description: AutoInsights is a cutting-edge SaaS platform designed to revolutionize the way small to medium-sized enterprises understand and interact with their customers. Through the power of artificial...
ServiceNows products hosted on AWS as well as ServiceNows integrations with AWS help bridge the gap between the cloud of today and the cloud of tomorrow. ServiceNow Next Generation Contact Center helps your organization automate and streamline work to improve employee productivity and handle...
PolyAI is an AWS ISV-Accelerate partner, part of the APN Global Startup program and an official technology partner for Amazon Connect. Past attempts at voice automation have forced callers to guess keywords and repeat themselves over and over in an attempt to be understood. PolyAI specializes in...
watsonx Assistant: Intelligent virtual agent. Solve customer problems the first time, across any channel. Using artificial intelligence and natural language processing, watsonx Assistant provides customers with the best customer experience. Remove the frustration of long wait times, tedious...
NEONNOW for Amazon Connect is an omnichannel agent softphone and agent desktop designed for contact centers to manage their customer interaction requirements. NEONNOW for Amazon Connect accelerates Amazon Connect contact centre deployments. NEONNOW for Amazon Connect provides common out of the...
SmartAgent Contact Centre will revolutionise how you communicate with your customers. Powered by Amazon Connect, our omnichannel contact centre solution utilises automation, system integration, a single pane-of-glass desktop app for contact centre operators, and a host of innovative features to...
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