GenerativeAgent results in a radically improved customer experience across all interaction channels. It can be used to handle all interactions or as an escalation point from an existing virtual agent. It is unique in its ability to integrate with backend systems and knowledge to fully automate...
Odigo, a leading global provider of Contact Center as a Service (CCaaS) solutions. Customers expect to be able to talk to businesses through the same channels they talk to everyone else: voice, email, chat, messaging, social media and video. The Odigo solution is designed to cope with any channel,...
Byte Real Time Dashboard for Amazon Connect is a tool used to visually display information related to your contact centre agents and queues. By displaying key operational metrics in real time, agents and supervisors can respond making moment-to-moment decisions as situations change. With the...
Beyond simple reporting for Amazon Connect, CX Intelligence for Amazon Connect by eMite is a SaaS solution that provides immediate value for contact center managers by providing advanced real time and historical data visualization via dashboards and wallboards for better insights. Drawing...
Operata is the service monitoring and assurance platform built for Amazon Connect. Operata Monitoring continuously captures performance of the end-to-end communication chain, gathering agent feedback, softphone events, softphone logs and environmental data. Operata Assurance generates real calls to...
Successful CX partnerships require a deep understanding of the organisation's business objectives. CX partners must be able to translate this knowledge into CX solution designs and future CX state vision. The demand for skilled CX professionals often outpaces the supply, leading to a talent...
Complete VideoCX.io platform can be hosted in your AWS account and servers. No data or platform components will be hosted outside. Features like White labelled, customer queue management, video recording, photo capture, face match and integrated across systems.
Streamline your Customer Support operations with SmartBots Enterprise Chatbots. Powered by Generative AI / Conversational AI, SmartBots Support AI delivers enterprise-ready customer service solutions to automate repetitive tasks and complex workflows. It offers seamless system integration, scalable...
Overview Managing citizen participation in public meetings has never been easier. PMAS, powered by Amazon Connect, is a comprehensive Public Answering Service designed to enhance the organization and order of callers participating in city councils, county boards, and state government meetings....
Our team can assist you with all aspects of Amazon Connect. Whether you're looking to outsource the management of your Amazon Connect environment entirely, or simply need some additional expertise to supplement your in-house team, we can support you. We'll provide you with a dedicated service...
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