The customer service landscape has been irrevocably changed by evolving customer expectations and the pace of technology innovation. Now, more than ever, customer experience organizations exist at the three-way intersection of analytics, integration and engagement.

Traditional contact center solutions aren't built on an agile foundation of innovation. Legacy technology partners employ antiquated licensing models, long-term contracts and complex pricing structures. This stifles organizations and limits the ability to react quickly to constantly-changing customer expectations and business needs. These days, customers expect immediate and context-driven support powered by insights derived from disparate systems and data sources.

Evolving your contact center to a cloud-based infrastructure powered by Amazon Connect provides organizations with a technology foundation capable of exceeding customer expectations today and staying ahead of the ever-changing needs of tomorrow.

How we can help:

• Art of the possible - Review features and capabilities of Amazon Connect and additional AWS services. Understand existing capabilities and desired future state.

• Assessment - Evaluate existing infrastructure, capabilities and processes. Identify opportunities, challenges and obstacles. Develop solutions based on desired outcomes. Provide recommendations and potential next steps.

• Proof of concept - Highlight the capabilities of Amazon Connect by designing, configuring, implementing and managing a real-life POC based on defined success criteria and KPIs.

• Optimization - Analyze key metrics and results against success criteria. Identify opportunities to iterate and innovate. Define execution next steps.