Sold by: TTEC Digital (formerly VoiceFoundry)
Operations Management Portal for Amazon Connect enables easy management of contact center calendars, menus, custom configurations, user permissions and environment syncs all in one place through a dynamic, simple UI. Operations Management Portal for Amazon Connect provides a simple way for users to manage and customize features of their contact center configuration to personalize the customer experience. The app includes calendar management, custom configuration sets, menu management, environment sync management, and feature requests functionality.
Sold by: TTEC Digital (formerly VoiceFoundry)
Overview
Streamline contact center operations, simplify agent processes and workflows, and provide a more personalized, dynamic experience to every customer with a simplified, dynamic interface for your Amazon Connect-powered contact center operations. Whether you are responsible for contact center operations, customer service outcomes, or business revenue – Operations Management Portal will help to simplify your job and meet your performance goals.
Highlights
- By automating the management of your contact center environment, you can reduce time spent on manual environment configuration, gain valuable insights into your data, and improve the overall customer experience by empowering agents with streamlined tools, processes, and analytics.
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