Sold by: TTEC Digital (formerly VoiceFoundry)
TTEC Digital Automated Appointment Rescheduling bot helps healthcare facilities run more efficiently by optimizing the use of valuable technology and avoiding downtime due to appointment cancellations. Each day, the Automated Appointment Rescheduling bot looks for gaps in a healthcare facility’s schedule for the following business day and identifies potential appointments in the coming 2 weeks that could be rescheduled to fill those gaps, automatically offering the openings to patients via SMS or a phone call.
Sold by: TTEC Digital (formerly VoiceFoundry)
Overview
Unused appointment slots can be an expense for healthcare facilities, and long waits for an appointment can be a hassle for patients. TTEC Digital Automated Appointment Rescheduling solution addresses both of these issues by helping healthcare facilities ensure that valuable technology — such as MRI and CAT scanners — are operating at full capacity, reducing idle time of resources and giving patients earlier appointment options.
- Increase Patient Convenience: Automatically contact patients via their preferred communication method — SMS or phone call
- Decrease Patient Wait Time: Allow patients to reschedule for the earliest available appointment time, reducing wait time on both tests and test results.
- Algorithm Optimized:Rank and prioritize rescheduling candidates based on the time of day, day of the week, and the duration of appointment, for optimal results using advanced algorithms.
- Completely Automated: Avoid giving more tasks or responsibilities to your employees: this 100% automated rescheduling process is powered by advanced algorithms.
- System Agnostic: Use the Automated Appointment Rescheduling solution with your current scheduling system, whatever it may be.
- Powered-by: Amazon Lex, Amazon EventBridge, AWS Lambda
Highlights
- According to Forbes, missed or empty appointment slots cost healthcare organizations an average of $200 per unused timeslot, or more than $150 billion per year
- TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
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