Unused appointment slots can be an expense for healthcare facilities, and long waits for an appointment can be a hassle for patients. TTEC Digital Automated Appointment Rescheduling solution addresses both of these issues by helping healthcare facilities ensure that valuable technology — such as MRI and CAT scanners — are operating at full capacity, reducing idle time of resources and giving patients earlier appointment options.

• Increase Patient Convenience: Automatically contact patients via their preferred communication method — SMS or phone call
• Decrease Patient Wait Time: Allow patients to reschedule for the earliest available appointment time, reducing wait time on both tests and test results.
• Algorithm Optimized:Rank and prioritize rescheduling candidates based on the time of day, day of the week, and the duration of appointment, for optimal results using advanced algorithms.
• Completely Automated: Avoid giving more tasks or responsibilities to your employees: this 100% automated rescheduling process is powered by advanced algorithms.
• System Agnostic: Use the Automated Appointment Rescheduling solution with your current scheduling system, whatever it may be.
• Powered-by: Amazon Lex, Amazon EventBridge, AWS Lambda