Sold by: USAN
CX Evolve delivers Amazon Connect support for every stage after go-live, starting with hands-on stabilization in the first 90 days and evolving into a long-term managed services partnership. Whether you need expert support through your first 90 days on Amazon Connect or an ongoing operational partner for the long term, CX Evolve keeps your contact center running, optimized, and continuously improving.
Overview
**Amazon Connect Support That Starts at Go-Live and Never Stops **
Most organizations go live on Amazon Connect and then figure out operations on their own. CX Evolve by USAN is built to de-risk your migration, starting with hands-on launch support in the first 90 days, then transitioning into a long-term managed services relationship that keeps your Amazon Connect environment running, optimized, and ahead of what's next.
As an AWS Advanced Tier Services Partner with Amazon Connect Delivery and AI Services Competency, USAN brings 36+ years of contact center expertise to every engagement — and a team that knows your Amazon Connect environment as well as you do.
**CX Evolve 90 — Amazon Connect Go-Live Support **
The first 90 days after go-live are the most critical in any Amazon Connect deployment. CX Evolve 90 keeps USAN's team working alongside yours through that window: resolving issues quickly, handling configuration changes, and making sure your environment performs from day one.
What's included:
- On-call incident management from USAN's 24/7 operations service center
- Defect identification, management, and resolution
- Up to 5 post go-live Amazon Connect configuration changes
- AWS billing and cloud spend optimization review
- Stakeholder business outcome and metric review
**CX Evolve Managed Services — Long-Term Amazon Connect Operations **
For organizations that want more than go-live support, CX Evolve Managed Services is an ongoing Amazon Connect operational partnership. USAN monitors your environment around the clock, manages changes as your business grows, and continuously reviews your AI and AWS roadmap, so your team stays focused on customers, not infrastructure.
What's included:
- 24/7 proactive Amazon Connect alert monitoring from USAN's Network Operations Center, with Tier 1 through Tier 4 incident management
- Change management for moves, adds, changes, and deletions across your Amazon Connect environment
- AI and AWS innovation roadmap reviews through USAN's "Implement Faster" model, including third-party integrations review
- Dedicated Technical Account Manager for platform management, change requests, and Amazon Support tier 3 liaison for incident resolution
**One Continuous Journey **
CX Evolve 90 and CX Evolve Managed Services are designed to work together seamlessly — giving you a single, consistent Amazon Connect operational partner from go-live and beyond. Both offerings are also available as a direct continuation of a CX Launch or CX Launch + Innovate implementation, with full environment context already in hand.
To get started, schedule a call with us here https://usan.com/schedule-a-call or contact us at AWS-Sales@usan.com .
Highlights
- De-risk your contact center migration with CX Evolve 90, which provides 90 days of dedicated Amazon Connect go-live support, including on-call incident management from USAN's 24/7 operations center.
- CX Evolve Managed Services delivers ongoing Amazon Connect managed services with 24/7 proactive monitoring, a dedicated Technical Account Manager, change management, and continuous AI and AWS innovation roadmap reviews.
- Both offerings are available as a natural continuation of a USAN Amazon Connect implementation — with the same expert team, full environment context, and no onboarding overhead.
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