Amazon Connect - Apple Messages for Business

When you enable Apple Messages for Business with Amazon Connect, your customers can find answers to their questions and request help from agents to resolve issues — all while using the familiar Messages application they use every day to chat with friends and family. Any time customers use Search, Safari, Spotlight, Siri, or Maps to call your registered phone number, they will be provided with the option to chat with your contact center.

Apple Messages for Business is able to leverage the same Amazon Connect Contact Flows used to support live webchat and voice contacts, reducing complexity and simplifying administration. By adding unique contact attributes, we're also able to help customize the Apple Messages for Business experience for your customers.

We're also able to help deflect voice contacts by configuring the Message Suggest  feature of Apple Messages for Business.