Over recent years, thousands of companies have been making the switch to Amazon Connect. But as businesses scale and operations evolve, improvements and revisions of the implemented solution often take a back seat. This can lead to frustrating customer experiences, and platform cost inefficiencies.

What do we do?

Our Best Practice & Optimisation review is a focused consultancy package, offering the opportunity to have an expert provider evaluate the status and health of your Amazon Connect implementation, and supporting services:

• Best practice and well architected review
• Assessment of anticipated CX outcomes vs reality
• Amazon Lex review
• Friction and customer effort assessment
• Platform cost efficiency analysis
• Agent experience review

What do you get?

Once the review has been completed, we will produce a detailed report which can include:

• Summary of implementation and infrastructure
• Recommendations for areas of improvement
• Customer friction report
• Agent experience report
• Recommendations for cost efficiency and reduction
• Suggestions on additional features to incorporate

How do we do it?

This is typically a focused 5-day work package, which, depending on the size of the Amazon Connect solution, is usually delivered over a period of two weeks. This package can be tailored based on your individual needs.

About Acceleraate

Acceleraate is a UK-based boutique SI and Managed Service Provider. We are CX & CCaaS optimisation specialists, driving continuous improvement, inspiring loyalty, and helping our clients to build relationships that last. With over 6 years of hands-on experience designing, implementing, and managing Amazon Connect for some of the UK’s best-known businesses and brands, we enable CX transformation and iteration, whilst delivering ongoing efficiency improvement.