In today's world, customer data exists across a variety of disparate platforms and data sources. Companies and organizations need a simple, scalable and highly-interoperable service that automates data ingestion and analytics to enable personal and authentic customer experiences.
Overview
Customer support teams are often required to navigate a complex network of platforms and data sources to piece together customer insights in the hopes of providing swift and efficient resolution to customer contacts.
By leveraging Amazon Customer Profiles, Consilium is able to help companies and organizations aggregate and analyze data from an infinite number of external data sources. Combining data from traditional (i.e., ERP, CRM, eCommerce) and modern (i.e., social, IoT, mobile) sources provides customer experience teams the opportunity to support and, more importantly, anticipate customer contacts.
Highlights
- Increase customer satisfaction by reducing handle time.
- Reduce costs by automating customer interactions.
- Centralize data structures and simplify business analytics.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Email - info@consilium.co | Website -