Customer support teams are often required to navigate a complex network of platforms and data sources to piece together customer insights in the hopes of providing swift and efficient resolution to customer contacts.

By leveraging Amazon Customer Profiles, Consilium is able to help companies and organizations aggregate and analyze data from an infinite number of external data sources. Combining data from traditional (i.e., ERP, CRM, eCommerce) and modern (i.e., social, IoT, mobile) sources provides customer experience teams the opportunity to support and, more importantly, anticipate customer contacts.