Microsoft Teams Integration for Amazon Connect
By:
CloudInteract
Combining the best of Amazon Connect & Microsoft Teams to improve both Agent and Customer experiences and promote earlier call resolution, without the need for a Teams Phone license.
Overview
No Microsoft Teams Phone license needed
- Transfer PSTN calls from Amazon Connect to Microsoft Teams
- Users receive an inbound Microsoft Teams call from CloudInteract’s bridging service
- Agents can transfer calls to anyone in the organisation quickly and easily
Swarm Chat
- Agents can start a multi-party chat in Microsoft Teams during a customer call
- Chat takes place in Microsoft Teams: secure, compliant, tracked
- Brings in-house experts together to instantly solve issues or answer queries
- Improves first-call resolution rate
Presence-Aware Transfer
- Agents see Microsoft Teams status of transfer targets
- Avoids transfer to someone who’s away, or on the phone
- Agents can view full contact card info to ensure they’re transferring to the right person
| Sold by | CloudInteract |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
As part of our engagement with you, we will provide a level of support and software assurance that is appropriate to your requirements as part of a wider managed services agreement.